在一個機能較複雜的建築物中，迷路問題長久以來一直被視為只要用標示系統就可以協助使用者去解決的。但是許多建築物在使用標示系統後並沒有能妥善的解決此一困擾，除了使用者的個人因素及標示系統的效能外，一定還有其他影響因忲存在。本研究嘗試著以一個案例(科博館)為對象，從參觀者和館員的調查資料中去了解各種設施在協助使用者解決尋路問題時的成效，並進一步的分析出有哪些其他的因素影響到尋路行為的成敗。這些因素希望能提供設計者和管理者參考。研究的結果將各種影響因素以「建築」與「非建築」兩類來說明。「建築」因素中以環境資訊、公共區域及公臨設施方面的缺失影響較大。在「非建築」因慌方面以標示系統的缺失和管理認知上的差距為主。如從館舍的環境資訊上來說明，則可用以環境特徵(地標物)為主的「原生資訊」和以標示系統為主的「附加資訊」來分析，這二者對協助使用者免於尋路的困擾都有相當的幫助，而不可有所疏失或偏廢。

It is usually considered that the sign systems can help users to solve the problems of way finding in complex buildings such as museum, but it doesn’t always work well. Besides the factors of individuality, there have other factors that may also influence uses’ behavior in way finding. In this case, form the survey and interview with patrons and staff of the National Nature Science Museum (NNSM), researcher wanted to find the efficiency of each facility in the In-house Information Service Systems in helping the user to solve the way finding problem, and the sources how they contributed to the way finding in museum and what relationship between them. After that, researcher analyzed the character and influence of those sources/factors in two categories: Architecture and Non-architecture. The Architecture Factors includes the environmental clues/information and public service facilities. The Non-architecture factor includes the sigh system and management policies. There are two parts in the environmental information; one is “Primitive Information” such as landmarks or special arrangement of facilities. Another is “Appending Information” which consisted of sign system mainly. Form the findings of research, the staff and designers should work more closely and friendly to carefully use the Architecture Factors to avoid and eliminate the problem of wayfinding for patrons in museum.