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題名：從正面思考觀點建構圖書館之特殊讀者服務模式
書刊名：中國圖書館學會會報
作者：林串良
作者(外文)：Lin, Chuann-liang
出版日期：2003
卷期：70
頁次：頁176-191
主題關鍵詞：特殊讀者服務；正面思考；Special customer services；Positive thinking
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:35
  • 點閱點閱:115
　　　　　圖書館向以提供適切服務為職志，我們可以運用正面思考觀點來重新思考何謂讀者以及特殊讀者，並且以同理心來看待他們在接受圖書館服務時所可能面臨的問題，藉此跳脫我們習以為常的服務型態與框架，在現有基礎之上繼續努力並且持續創新。本文依循著這樣的邏輯與概念，希望能夠為特殊讀者的服務找出一個新的動力和方向，並且試圖建構一個正面思考觀點的圖書館特殊讀者服務模式。
　　　　　Libraries always devoted to provide appropriate services, we can exert the perspective of positive thinking to rethink what's the definition of customers and special customers, and look upon the potential problems they may confront with the empathy. Wherewith libraries can shake off the service models we take them for granted, continuing to endeavor and innovate on the visible basis. This article follows up such logic and concept, prospect to find out the new direction, and attempting to construct a model of special customer services for libraries from the perspective of positive thinking.
期刊論文
1.Chattoo, Calmer D.(2002)。The Problem Patron: Is There One in Your Library?。The Reference Librarian，75/76，11-22。  new window
2.Lancaster, F. W.(1999)。Second Thoughts on the Paperless Society - Technology can not replace an ethic of public service。Library Journal，124(15)，48-50。  new window
3.廖又生(1998)。試為特殊讀者服務概念進一解。書苑，38，1-7。  延伸查詢new window
4.廖又生(1996)。問題讀者的管理問題。國立臺北師院圖書館館訊，4，19-27。  延伸查詢new window
5.Sandy, John H.(1997)。By Any Other Name, They’re Still Our Customers。American Libraries，28(7)，43-44。  new window
6.Chelton, Mary K.(2002)。The ‘Problem Patron’ Public Libraries Created。The Reference Librarian，75/76，23。  new window
7.呂姿玲(1998)。公共圖書館提供身心障礙者服務之探討。書苑，38，11-12。  延伸查詢new window
8.卞雨宏(1991)。簡介美國公共圖書館對種族文化少數民族之服務。書苑，11，89-94。  延伸查詢new window
9.蘇諼、Conaway, Charles Wm(1995)。Information and a Forgotten Minority: Elderly Chinese Immigrants。LISR，17(1)，73-74。  new window
10.Blessinger, Kelly D.(2002)。Problem Patrons: All Shapes and Sizes。The Reference Librarian，75/76，4。  new window
11.Louisa, Toot(2002)。Zen and the Art of Dealing with the Difficult Patron。The Reference Librarian，75/76，220-221。  new window
12.Currie, C. Lyn(2002)。Difficult Library Patrons in Academe: It’s All in the Eye of the Beholder。The Reference Librarian，36(75)/36(76)，45-54。  new window
13.Jackson, Rebecca(2002)。The Customer is Always Right: What the Business World can Teach Us About Problem patron。The Reference Librarian，75/76，212-214。  new window
14.Fescemyer, Kathy(2002)。Healing After the Unpleasant Outburst: Recovering from Incidents with Angry Library Users。The Reference Librarian，75/76，238-243。  new window
15.賴鼎銘(1999)。讀者服務的人文觀點。資訊傳播與圖書館學，5(3)，17-26。new window  延伸查詢new window
16.何輝國(1997)。淺談圖書館對身心障礙者之資訊服務。國立中央圖書館臺灣分館館刊，4(2)，68-80。  延伸查詢new window
17.郭麗玲(199306)。公共圖書館的特殊讀者服務。社會教育學刊，22，107-147。  延伸查詢new window
會議論文
1.鄭麗敏(1999)。邁入二十一世紀的讀者服務。臺北市。27。  延伸查詢new window
研究報告
1.Craddock, Peter(1985)。The Public library and blind people: a survey and review of current practice。London。  new window
圖書
1.Hernon, Peter、Altman, Ellen(1998)。Assessing Service Quality: Satisfying the Expectations of Library Customers。Assessing Service Quality: Satisfying the Expectations of Library Customers。Chicago。  new window
2.Clough, Eric、Quarmby, Jacqueline(1978)。A Public Library Service for Ethnic Minorities in Great Britain。London。  new window
3.高錦雪(1985)。圖書館哲學之研究。圖書館哲學之研究。臺北：書棚。new window  延伸查詢new window
4.Gorman, Michael(2000)。Our Enduring Values: Librarianship in the 21st Century。Chicago, Illinois：American Library Association。  new window
5.Zastrow, Charles、張英陣、彭淑華、鄭麗珍(1998)。社會福利與社會工作。臺北：洪葉文化事業有限公司。  延伸查詢new window
6.胡述兆(1995)。圖書館學與資訊科學大辭典。台北市：漢美圖書有限公司。  延伸查詢new window
7.(1996)。Library Bill of Rights: The Policy。Intellectual Freedom Manual。Chicago。  new window
8.Peiffer, Verra(1996)。釋放你的潛意識。釋放你的潛意識。臺北縣永和市。  延伸查詢new window
9.(1989)。Oxford English Dictionary(12)。Oxford English Dictionary(12)。Oxford。  new window
10.McNeil, Beth、Johnson, Dennise J.(1996)。Patron Behavior in Libraries: A Handbook of Positive Approaches to Negative Situations。Patron Behavior in Libraries: A Handbook of Positive Approaches to Negative Situations。Chicago。  new window
11.DeSalvo, Nancy N.(1993)。Beginnings with Books: Library Programming for Infants, Toddlers, and Preschoolers。Beginnings with Books: Library Programming for Infants, Toddlers, and Preschoolers。Hamden, Connecticut。  new window
12.Jones, Patrick(1999)。Connecting Young Adults and Libraries: A How-To Do-It Manual。Connecting Young Adults and Libraries: A How-To Do-It Manual。New York。  new window
13.Jones, Patrick(1996)。Opposites Attract: Young Adults and Libraries。Patron Behavior in Libraries: A Handbook of Positive Approaches to Negative Situations。Chicago。  new window
14.Golian, Linda Marie、Wiler, Linda Lou(1996)。Older Adults: Problems and Needs。Patron Behavior in Libraries: A Handbook of Positive Approaches to Negative Situations。Chicago。  new window
15.Gunde, Michael G.(1992)。Libraries and the Americans with Disabilities Act。How Libraries Must Comply with the Americans with Disabilities Act。Phoenix, Arizona。  new window
16.Zipkowitz, Fay(1996)。Deinstitutionalized and Disabled Patron: Opportunities and Solutions。Patron Behavior in Libraries: A Handbook of Positive Approaches to Negative Situations。Chicago。  new window
17.Jennerich, Elaine Z.、Jennerich, Edward J.(1997)。The Reference Interview as A Creative Art。The Reference Interview as A Creative Art。Englwood, Colorado。  new window
18.Nauratil, Marcia J.(1985)。Public Libraries and Nontraditional Clienteles: The Politics of Special Services。Public Libraries and Nontraditional Clienteles: The Politics of Special Services。Westport, Conn.。  new window
19.Alire, Camila、Archibeque, Orlando(1998)。Serving Latino Communities: A How-to-do-it Manual for Librarians。Serving Latino Communities: A How-to-do-it Manual for Librarians。New York。  new window
20.Shuman, Bruce A.(1996)。Down and Out in the Reading Room: the Homeless in the Public Negative Situations。Patron Behavior in Libraries: A Handbook of Positive Approaches to Negative Situations。Chicago。  new window
21.Salter, Charles A.、Salter, Jeffrey L.(1996)。Mentally Ill Patrons。Patron Behavior in Libraries: A Handbook of Positive Approaches to Negative Situations。Chicago。  new window
22.Cuesta, Emerita M.(1996)。Problems with Patrons in the Academic Library。Patron Behavior in Libraries: A Handbook of Positive Approaches to Negative Situations。Chicago。  new window
23.沈寶環(1992)。論公共圖書館的青少年讀者服務。圖書館讀者服務。臺北。new window  延伸查詢new window
24.沈寶環(1992)。論公共圖書館對老人讀者的服務。圖書館讀者服務。臺北。new window  延伸查詢new window
其他
1.(2002)。Grolier Online Dictionaries。  new window
2.(2002)。USA Statistics in Brief。  new window
3.(2002)。Library Services for Cultural Minorities。  new window
 
 
 
 
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