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題名:中介者問話風格研究:量化和質化分析
書刊名:中國圖書館學會會報
作者:吳美美 引用關係劉英享姜杏蓉
作者(外文):Wu, Mei-meiLiu, Ying-hsangChiang, Hsing-jung
出版日期:2003
卷期:71
頁次:頁93-108
主題關鍵詞:中介者問話風格詢問心智檢索晤談資訊檢索互動IntermediaryElicitation styleInquiring mindSearch interviewInformation retrieval interaction
原始連結:連回原系統網址new window
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  • 點閱點閱:33
     本研究主要目的在了解同一中介者,面對不同讀者及讀者檢索問題,是否有一定的問話風格?資料收集以檢索互動對話為主,前、後及互動問卷,以及後訪談為輔;資料分析兼採量化分析及質化分析,藉由統計分析,發現五位中介者呈現三種顯著問話風格,分別是「情境導向型」、「功能導向型」及「一以貫之型」。進一步以質化分析,探究中介者在對話互動中的詢問心智型。本研究探討中介者詢問風格和資訊檢索互動的詢問心智,對於資訊提供服務實務及教育訓練方面都可借鏡。
     This research depicts the features of the intermediary's elicitation models. Thirty patrons with thirty genuine search questions and five intermediaries were involved in the study. Thirty patron intermediary information retrieval interactions were captured. Video/audio data were taped. Dialogues between patron and intermediary were transcribed. Quantitative as well as qualitative analysis were applied. Statistical analysis revealed three models of elicitation styles within the five intermediaries being identified, namely, (1)situational-oriented, (2)functional-oriented, and (3)stereotype. Qualitative analysis further specified three types of inquiring minds of intermediaries among thirty interactions: (1)information problem detection, (2)query formulation process, and (3)database instructions.
期刊論文
1.Lynch, Mary Jo(1978)。Reference Interviews in Public Libraries。Library Quarterly,48(2),119-141。  new window
2.Wilson, Patrick(1986)。The Face Value Rule in Reference Work。Reference and User Services Quarterly,25,468-475。  new window
3.Taylor, Robert S.(1968)。Question-negotiation and information seeking in libraries。College and Research Libraries,29(3),178-194。  new window
4.Dewdney, P.、Michell, Gillian(1997)。Asking why questions in the reference interview: A theoretical justification。The Library Quarterly,67(1),50-71。  new window
5.Solomon, P.(1997)。Conversation in information seeking contexts: A test of an analytical framework。LISR,19(3),217-248。  new window
6.Bunge, C. A.(1984)。Interpersonal Dmensions of the Reference Interview: A Historical Review Of the Literature。Drexel Library Quarterly,20,4-23。  new window
7.Robins, D.(2000)。Shifts of Focus on Various Aspects of User Information Problems During Interactive Information Retrieval。Journal of the American Society for Information Science,51(10),913-928。  new window
8.Swigger, K.(1985)。Questions in Library and Information Science。LISR,7,369-383。  new window
9.Warden, Carolyn K.、White, Marilyn Domas(1981)。The Dimensions of the Reference Interview。Reference and User Services Quarterly,20(4),373-381。  new window
10.White, Marilyn Domas(1989)。Different Approaches to the Reference Interview。The Reference Librarian,25/26,631-646。  new window
會議論文
1.吳美美、劉英享、姜杏蓉(2002)。中介者問話風格研究。臺北市。45-77。  延伸查詢new window
研究報告
1.吳美美(2000)。資訊檢索互動中的使用者和中介者發問行為研究(2/3)。  延伸查詢new window
2.吳美美(2002)。資訊檢索互動中的使用者和中介者發問行為研究(3/3)。  延伸查詢new window
學位論文
1.Wu, M. M.。Information interaction dialogue: A study of patron elicitation in the information retrieval interaction,Rutgers。  new window
圖書
1.Katez, William A.(1987)。Introduction to Reference Work。Singapore。  new window
 
 
 
 
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