| 期刊論文1. | Oliver, L. R.、Swan, E. J.(1989)。Consumer Perceptions of Interpersonal Equity & Satisfaction in Transactions:A Field Survey Approach。Journal of Marketing,53(2),41-50。 | 2. | Parasuraman, A.、Zeithaml, Valarie A.、Berry, Leonard L.(1991)。Refinement & Reassessment of the SERVQUAL Scale。Journal of Retailing,67(4),420-450。 | 3. | Churchill, Gilbert A. Jr.、Surprenant, Carol(1982)。An Investigation into the Determinants of Customer Satisfaction。Journal of Marketing Research,19(4),491-504。 | 4. | Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。 | 學位論文1. | 楊綺紅(2002)。多校區大學學生對學校服務品質之研究(碩士論文)。銘傳大學。 延伸查詢 | 圖書1. | 林天佑(2002)。學校經營與教育品質。台北師範學院。 延伸查詢 | 2. | Zeithaml, Valarie A.、Parasuraman, A.、Berry, Leonard L.(1990)。Delivering Quality Service: Balancing Customer Perceptions and Expectations。New York:Simon and Schuster。 | |