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題名：大學學生滿意度之實証研究
書刊名：淡江人文社會學刊
作者：張家宜 引用關係
作者(外文)：Chang, Flora Chia-i
出版日期：2000
卷期：6
頁次：頁1-27
主題關鍵詞：教育品質；學生滿意度；顧客滿意；Customer satisfaction；Educational quality；Student satisfaction
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(14) 博士論文(3) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:14
  • 共同引用共同引用:0
  • 點閱點閱:188
　　　　　本研究之目的在實証探討國內公私立大學學生滿意度之現況，採二段分層隨機抽樣法，對象為國內公私立大學共38所學校的在學生，區分為六類，由各類大學中先抽一所大學，再由各抽出的大學中以學系為對象，採分層隨機抽樣，抽出五個學系，最後將問卷平分至該學系各年級為分層因素。問卷採美國Noel-Levitz 發展的Student Satisfaction Inventory，主要問項共七十題﹐分為十二個向度。 由於本研究是國內首度將Student Satisfaction Inventory應用於大學機構的實証研究，希望藉此研究能描述及解釋現況，了解實際學生滿意度，因而掌握事實，對提高工作效率，提升服務品質定有實質效果。
　　　　　 The purpose of this study is to empirically examine student satisfaction with their educational experience in universities in Taiwan. Six out of a total of 38 public and private universities in Taiwan were selected for this study. Students in these six universities were selected to receive the questionnaire through a two-stage stratified random sampling. Data for this study was collected using a survey questionnaire—Student Satisfaction Inventory (SSI), published by Noel-Levitz. The 70-plus items of the Student Satisfaction Inventory measure how important various areas are to students, while assessing their satisfaction with 12 scales. This study is the first that attempts to apply SSI in Taiwanese colleges to assess student satisfaction. The results show what modifications might be needed. An important purpose is to encourage legislative policy debate about the quality problem in order to raise the consciousness of educational planners and administrators to be more aware of the situation of student satisfaction in Taiwan.
期刊論文
1.Abrahamowicz, D.(1988)。College involvement, perceptions, and satisfaction: A study of membership in student organizations。Journal of College Student Development，29(3)，233-238。  new window
2.Kuh, G. D.(1999)。The quality of the undergraduate experience。The Review of Higher Education，22(2)，99-119。  new window
3.Pascarella, E. T.、Smart, J. C.、Ethington, C. A.(1986)。Long-term persistence of two-year college students。Research in Higher Education，24(1)，47-71。  new window
4.Polcyn, L. J.(1986)。A two-instrument approach to student satisfaction measurement。College and University，62(1)，18-24。  new window
5.Terenzini, P. T.、Pascarella, E. T.(1977)。Voluntary freshman attrition and patterns of social and academic integration in a university: A test of a conceptual model。Research in Higher Education，6(1)，25-43。  new window
6.Reed, J. G.、Lahey, M. A.、Downey, R. G.(1984)。Development of the College Descriptive Index: A measure of student satisfaction。Measurement and Evaluation in Counseling and Development，7，67-82。  new window
7.Pascarella, E. T.、Terenzini, P. T.(1998)。Studying college students in the 21st century: Meeting new challenges。The Review of Higher Education，21(2)，151-165。  new window
8.Sanders, L.、Burton, J. D.(1996)。From retention to satisfaction: New outcomes for assessing the freshman experience。Research in Higher Education，37(5)，555-567。  new window
9.Hearn, J. C.(1985)。Determinants of college students' overall evaluations of their academic programs。Research in Higher Education，23(4)，413-437。  new window
10.Chadwick, K.、Ward, J.(1987)。Determinants of consumer satisfaction with education: Implications for college & university administrators。College & University，62(3)，236-246。  new window
11.Kuh, G. D.、Vesper, N.(1997)。A comparison of student experiences with good practices in undergraduate education between 1990 and 1994。The Review of Higher Education，21(1)，43-61。  new window
12.Bean, J. P.、Bradley, R. K.(1986)。Untangling the satisfaction-performance relationship for college students。Journal of Higher Education，57(4)，393-412。  new window
13.Hartman, D. E.、Schmidt, S. L.(1995)。Understanding student/alumni satisfaction from a consumer's perspective: The effects of institutional performance and program outcomes。Research in Higher Education，36(2)，197-217。  new window
14.Benjamin, M.、Hollings, A. E.(1995)。Toward a theory of student satisfaction: An exploratory study of the quality of student life。Journal of College Student Development，36(6)，574-586。  new window
15.Astin, A. W.(1998)。The changing American college student: Thirty-year trends, 1966-1996。The Review of Higher Education，21(2)，115-135。  new window
16.Kuh, G. D.(1995)。Out-of-class experiences associated with student learning and personal development。Journal of Higher Education，66(2)，123-155。  new window
17.Pascarella, E. T.、Chapman, D. W.(1983)。A multiinstitutional, path analytic validation of Tinto's model of college withdraw。American Educational Research Journal，20(1)，87-102。  new window
18.Spicuzza, F.(1992)。A customer service approach to advising: Theory and application。NACADA Journal，12，49-58。  new window
19.Schmidt, S. L.(1991)。The enrollment challenge for business schools: An alumni view。The Journal of Marketing for Higher Education，3(2)，113-128。  new window
20.Benjamin, M.、Hollings, A.(1997)。Student satisfaction: Test of an ecological model。Journal of College Student Development，38(3)，213-228。  new window
學位論文
1.Levine, S. H.(1997)。Querying on quality: assessing the assessment of student satisfaction(博士論文)。American University，Ann Arbor, MI。  new window
2.Anthrop, P. S.(1997)。Expectations and satisfaction of freshmen in higher education(博士論文)。University of Central Florida Orlando，Ann Arbor, MI。  new window
圖書
1.Bogue, E. G.、Saunders, R. L.(1992)。The evidence for quality: Strengthening the tests of academic and administrative effectiveness。San Francisco：Jossey-Bass。  new window
2.Schreiner, L. A.、Juillerat, S. L.(1994)。Student satisfaction inventory。Iowa City：Noel-Levitz Centers, Inc.。  new window
3.Upcraft, M. L.、Schuh, J. H.(1996)。Assessment in student affairs。San Francisco：Jossey-Bass。  new window
4.Seymour, D. T.(1992)。On Q: Causing quality in higher education。New York：Macmillan。  new window
5.Zeithaml, V. A.、Parasuraman, A.、Berry, L. L.(1990)。Delivering quality services: Balancing customer perceptions and expectations。New York：Free Press。  new window
6.Astin, A. W.(1993)。What matters in college?。San Francisco：Jossey Bass。  new window
7.Pace, C. R.(1989)。The undergraduates: A report of their activities and progress in college in the 1990s。Los Angeles：Center for the Study of Evaluation, University of California。  new window
8.Astin, A. W.(1977)。Four critical years。San Francisco：Jossey-Bass。  new window
 
 
 
 
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