期刊論文| 1. | 陳君敏(19981200)。急診病患及家屬滿意度調查與服務品質相關因素探討。領導護理，2(2)，42-53。 延伸查詢 |
| 2. | 蔡惠珠、鍾蘭香、胡瑞桃(20031000)。急診病患需求滿意度及相關因素探討。醫院，36(5)，27-41。 延伸查詢 |
| 3. | Andaleeb, S. S.(2001)。Service quality perceptions and patient satisfaction: A study of hospitals in a developing country。Social Science & Medicine，52(9)，1359-1370。  |
| 4. | Baberg, H. T.、Jager, D.、Bojara, W.、Lemke, B.、von Dryander, S.、de Zeeuw, J.(2001)。Expectations and satisfaction of patients during inpatient treatment。Gesundheitswesen，63(5)，297-301。 |
| 5. | Blegen, M. A.、Reiter, R. C.、Goode, C. J.(1995)。Outcomes of hospital-based managed care. A multivariate analysis of cost and quality。Obstertrics & Gynecology，86(5)，809-814。 |
| 6. | Charska, N. L.(1980)。Use of Medical Service and Satisfaction with Ambulatory Care among a Rural Minnesota Population。Public Health Report，95(1)，44-52。 |
| 7. | Hansagi, H.、Carlsson, B.、Brismar, B.(1992)。The urgency of care need and patient satisfaction at a hospital emergency department。Health Care Management Review，17(2)，71-75。 |
| 8. | Linder-Pelz, S.(1982)。Social Psychological Determinants of Patient Satisfaction: A Test of Hypothesis。Social Science and Medicine，16，583-589。 |
| 9. | Locker, D.、Dunt, D.(1978)。Theoretical and Methodological Issues in Sociological Studies of Consumer Satisfaction with Medical Care。Social Science and Medicine，72，283-292。 |
| 10. | Bader, M. M.(1988)。Nursing Care Behaviors That Predict Patient Satisfaction。Journal of Nursing Quality Assurance，2(3)，11-17。 |
| 11. | Whitworth, J.、Pickering, H.、Mulwanyo, F.(1999)。Determinants of attendance and patient satisfaction at eye clinics in south-western Uganda。Health Policy & Planning，14(1)，77-81。 |
| 12. | 繆珣(19941200)。影響急診病患對急診服務滿意度因素之探討。榮總護理，11(4)，348-360。 延伸查詢 |
| 13. | 邱聖豪、陳星助、林欣榮(20030900)。以門診顧客滿意度調查結果探討門診顧客的需求。慈濟護理雜誌，2(3)，49-58。 延伸查詢 |
| 14. | 蔡文正、龔佩珍、徐約翰、廖凱平(20040300)。不同經營特性洗腎機構之洗腎服務滿意度。醫務管理期刊，5(1)，101-119。 延伸查詢 |
| 15. | Risser, Nancy L.(1975)。Development of an Instrument to Measure Patient Satisfaction with Nurses and Nursing Care in Primary Care Settings。Nursing Research，24(1)，45-52。 |