| 期刊論文| 1. | Thompson, H. B.、Werner, J. M.(1997)。The impact of role conflict/facilitation on core and discretionary behaviors: testing a mediated model。Journal of Management，23(4)，583-601。   | | 2. | Paine, J. B.、Organ, D. W.(2000)。The cultural matrix of organizational citizenship behavior: some preliminary conceptual and empirical observations。Human Resource Management Review，10(1)，45-59。 | | 3. | Podsakoff, P. M.、MacKenzie, S. B.、Hui, C.(1993)。Organizational citizenship behaviors and managerial evaluations of employee performance: A review and suggestions for future research。Research in Personnel and Human Resources Management，11(1)，1-40。 | | 4. | George, J. M.、Bettenhausen, K.(1990)。Understanding Prosocial Behavior, Sales Performance, and Turnover: A Group-level Analysis in a Service Context。Journal of applied Psychology，75(6)，698。 | | 5. | Yoon, M. H.、Suh, J.(2003)。Organizational citizenship behaviors and service quality as external effectiveness of contact employees。Journal of Business Research，56(8)，597-611。 | | 6. | MacKenzie, S. B.、Podsakoff, P. M.、Fetter, R.(1991)。Organizational citizenship behavior and objective productivity as determinants of managerial evaluations of salespersons' performance。Organizational Behavior and Human Decision Processes，50(1)，123-150。 | | 7. | Gouldner, Alvin W.(1960)。The Norm of Reciprocity: A Preliminary Statement。American Sociological Review，25(2)，161-178。 | | 8. | Yukl, G. A.(1989)。Managerial Leadership: A Review of Theory and Research。Journal of Management，15，251-289。 | | 9. | Podsakoff, Philip M.、Todor, W. D.、Grover, R. A.、Huber, V. L.(1984)。Situational moderators of leader reward and punishment behaviors: Fact or fiction?。Organizational Behavior and Human Performance，34(1)，21-63。 | | 10. | Yılmaz, D.、Kılıçoğlu, G.(2013)。Resistance to change and ways of reducing resistance in educational organizations。European Journal of Research on Education，1(1)，14-21。 | | 11. | Bateman, Thomas S.、Organ, Dennis W.(1983)。Job Satisfaction and the Good Soldier: The Relationship between Affect and Employee "Citizenship"。Academy of Management Journal，26(4)，587-595。 | | 12. | Podsakoff, Philip M.、MacKenzie, S. B.、Paine, J. B.、Bachrach, D. G.(2000)。Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research。Journal of Management，26(3)，513-563。 | | 13. | Podsakoff, Philip M.、MacKenzie, Scott B.(1994)。Organizational citizenship behaviors and sales unit effectiveness。Journal of Marketing Research，31(3)，351-363。 | | 14. | Katz, Daniel(1964)。The Motivational Basis of Organizational Behavior。Behavioral Science，9(2)，131-146。 | | 15. | Pillai, Rajnandini、Schriesheim, Chester A.、Williams, Eric S.(1999)。Fairness perceptions and trust as mediators for transformational and transactional leadership: A two-sample study。Journal of Management，25(6)，897-933。 | | 16. | Organ, Dennis W.、Ryan, Katherine(1995)。A Meta-Analytic Review of Attitudinal and Dispositional Predictors of Organizational Citizenship Behavior。Personnel Psychology，48(4)，775-802。 | | 17. | Rousseau, Denise M.、McLean-Parks, J.(1993)。The Contracts of Individuals and Organizations。Research in Organizational Behavior，15，1-43。 | | 18. | Podsakoff, Philip M.、MacKenzie, Scott B.、Moorman, Robert H.、Fetter, Richard(1990)。Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors。The Leadership Quarterly，1(2)，107-142。 | | 19. | 黃光國(1987)。Face and favor: the Chinese power game。American Journal of Sociology，92(4)，944-974。 | | 20. | Podsakoff, P. M.、MacKenzie, S. B.、Paine, J. B.、Bommer, W. H.(1996)。Transformational Leader Behaviors and Substitutes for Leadership As Determinants of Employee Satisfaction Commitment, Trust, and Organizational Citizenship Behavior。Journal of Management，22(2)，259-298。 | 圖書| 1. | Yukl, G. A.(2001)。Leadership in organizations。New York。 | | 2. | Bass, Bernard M.(1985)。Leadership and Performance Beyond Expectations。Free Press。 | | 3. | Rousseau, Denise M.(1995)。Psychological contracts in organizations: Understanding written and unwritten agreements。Sage Publications, Inc.。 | | 4. | Katz, Daniel、Kahn, Robert L. Jr.(1966)。The Social Psychology of Organizations。John Wiley & Sons, Inc.。 | | 5. | Burns, James MacGregor(1978)。Leadership。Harper & Row。 | | 6. | Organ, Dennis W.(1988)。Organizational Citizenship Behavior: The Good Soldier Syndrome。Lexington Press。 | | 7. | Katz, Daniel、Kahn, Robert L.(1978)。The Social Psychology of Organizations。Wiley：Oxford University Press。 | | 8. | Blau, Peter Michael(1964)。Exchange and Power in Social Life。John Wiley & Sons, Inc.。 | 圖書論文| 1. | Bass, B. M.、Avolio, B. J.(1993)。Transformational leadership: A response to critiques。Leadership theory and research: Perspectives and directions。New York：Academic Press。 | |