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題名：客艙安全文化之探討--以臺灣國籍航空為例
書刊名：危機管理學刊
作者：李開慧／高儷華 引用關係
作者(外文)：Lee, K. H.／Kao, L. H.
出版日期：2006
卷期：3:2
頁次：頁83-94
主題關鍵詞：客艙安全；安全文化；客艙安全文化；安全績效；客艙安全績效；Cabin safety；Safety culture；Cabin safety culture；Safety performance；Cabin safety performance
原始連結：連回原系統網址new window
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根據台灣飛行安全基金會（Flight Safety Foundation-Taiwan, FSF-Taiwan）2006年的統計資料顯示，國籍航空客艙異常事件是逐年增加的。而國際航協（lnternational Air Transport Association, IATA）的調查亦指出，航空公司客艙組員的職業災害率高居各部門之首。鑑於目前國內外相關文獻中，尚未有應用在航空公司客艙安全之研究，而安全文化被認為是衡量安全績效的重要指標，因此本研究彙整過去文獻，發展出一套量測客艙安全文化之問卷，來探討台灣國籍航空客艙安全文化之現況。透過驗證性因素分析方法，萃取出影響客艙安全文化的主要因素構面；經使用ANOVA分析後發現，不同背景的客艙組員對於安全文化主要因素構面的認知，有顯著性差異。此外，本研究結果可以提供航空公司在安全管理的策略研擬以及改善客艙安全之參考。
A number of recent highly publicized cabin incidents in the airline industry has highlighted the need for airline operators to be more proactive in identifying key factors of cabin safety. Based on the literature, safety culture is the leading indicator of safety performance, which in turn can ultimately affect the success of safety management. In this study, a survey was conducted via random sampling among four major Taiwan national airlines to assess cabin crewmembers' perceptions on safety culture. A valid response rate of 89.29% was obtained, and various statistical analyses were utilized for data analysis. Results indicated that different cabin crew backgrounds resulted in different perceptions on most safety culture factors. Overall, findings suggest Taiwanese airlines need to continue to better understand cabin safety culture, where the areas of management commitment, work environment, accident investigation and safety management system remain with substantial room for improvement.
期刊論文
1.台灣飛行安全基金會(2006)。2001-2005年國籍航空客艙人員受傷分析。飛行安全季刊，46。  延伸查詢new window
2.FSF Editorial Staff(2002)。Study of airline's flight attendants finds more than half of injuries affect muscles and bones in back, neck, shoulders。Cabin Crew Safety，37(4)。  new window
3.Edkins, G. D.(1998)。The INDICATE safety program: evaluation of a method to proactively improve airline safety performance。Safety Science，30，275-295。  new window
4.Guldenmund, F. W.(2000)。The nature of safety culture: a review of theory and research。Safety Science，34，215-257。  new window
5.Gill, G. D.、Shergill, G. S.(2004)。Perceptions of safety management and safety culture in the aviation industry in New Zealand。Journal of Air Transport Management，10，233-239。  new window
6.FSF Editorial Staff(1999)。Vigilance in aircraft galley and service procedures preserves margin of safety。Cabin Crew Safety，34(1)。  new window
7.Cox, T.、Cox, S.(1991)。The Structure of employee attitudes to safety: an European example。Work and Stress，5(2)，93-106。  new window
8.Geller, E. S.(1994)。Ten principles for achieving a total safety culture。Professional Safety，39(9)，18-24。  new window
9.Janseens, M.、Brett, J. M.、Smith, F.(1995)。Confirmatory cross-cultural research: Testing the validity of a corporation-wide safety policy。Academy of Management Journal，38，364-382。  new window
10.Cox, S. J.、Cheyne, A. J. T.(2000)。Assessing safety culture in offshore environments。Safety Science，34，111-129。  new window
11.Flin, R.、Meam, K.、O'Connor, P.、Bryden, R.(2000)。Measuring safety climate: identifying the common features。Safety Science，34，177-192。  new window
12.Coyle, I. R.、Sleeman, S. D.、Adams, N.(1995)。Safety climate。Journal of Safety Research，26(4)，247-254。  new window
會議論文
1.Edwards, E.(1972)。Man and machine: Systems for safety。British Airline Pilots Associations Technical Symposium。London。  new window
2.Mokadam, D.(2003)。Flight attendant nonfatal injuries and illnesses。20th Annual International Aircraft Cabin Safety Symposium。  new window
3.李開慧、葉又青、鄭建熙、宋孝先、齊迺威、高儷華、高振山(2005)。客艙安全文化的量測--以國籍航空客艙組員為例。第三屆危機管理國際學術研討會。新竹。  延伸查詢new window
4.Lee, K.-H.(2006)。Assessing cabin safety culture in a major Asian airline。23rd Annual International Aircraft Cabin Safety Symposium。Oklahoma City。13-16。  new window
5.Von Thaden, T. L.、Wiegmann, D. A.、Mitchell, A. A.、Sharma, G.、Zhang, H.(2003)。Safety culture in a regional airline: results from a commercial aviation safety survey。12th International Symposium on Aviation Psychology。Ohio。  new window
6.Davis, D.(2004)。National culture, team behavior and error management in US and Chinese simulated flightcrews。12th International Symposium on Aviation Psychology。Ohio。  new window
學位論文
1.Lee, K.-H.(2005)。Safety culture and behavior in relation to airline cabin crew safety performance(碩士論文)。RMIT University。  new window
圖書
1.Reason, J.(1997)。Managing the Risks of Organisational Accidents。Hants。  new window
2.GAIN(2000)。Cabin Safety Compendium。Global Aviation Information Network。  new window
3.(2004)。Cabin Crew Operation Manual。Cabin Crew Division, China Airlines。  new window
4.Heinrich, W. H.(1959)。Industrial Accident Prevention。New York：McGraw-Hill Book Company。  new window
5.Hawkins, F.(1993)。Human Factors in Flight。Ashgate。  new window
其他
1.戎凱，任靜怡(2003)。第二十屆國際客艙安全研討會報告書，行政院飛航安全委員會。  延伸查詢new window
2.Advisory Committee on the Safety of Nuclear Installations(1993)。Organizing for safety，London：HMSO。  new window
圖書論文
1.IATA(2006)。Cabin crew's personal safety。Turbulence Management Training Material。  new window
2.Guastello, S. J.(1992)。Accidents and stress-related health disorders: forecasting with catastrophe theory。Stress & well-being at work: Assessments and interventions for occupational mental health。American Psychological Association。  new window
 
 
 
 
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