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題名:維修資源管理 (MRM) 訓練成效評估之研究
書刊名:運輸計劃
作者:王小娥曾秀亞
作者(外文):Wang, Shaw-erTseng, Hsiu-ya
出版日期:2006
卷期:35:2
頁次:頁159-189
主題關鍵詞:維修資源管理維修源管理訓練Maintenance resource managementMRMMRM training
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(1) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:1
  • 點閱點閱:18
本研究企圖建立一套具本土特性且能有效反映維修資源管理訓練成效的評估問卷。以Taylor及Thomas (2001)與潘義鉦(民92年)的問卷內容及發現為基礎,加入本土化問項以及開放性問題建立基礎研究問卷。問卷調查分訓練前、訓練後一星期及訓練後六個月等三階段實施,以4家國籍航空公司、2家民用航空維修場、以及飛安基金會舉辦之MRM受訓人員為研究對象,共發出1795份問卷,有效回收率為56.66%。分析結果發現:1.MRM訓練成效與持續性只有「信任主管安全之執行力」較佳;2.MRM訓練後維修工作進度延後頻率顯著低於訓練前,而受訓人員更加贊同課程會提升航空安全與組員效能,且呈現適度以上的行為改變程度;3.相信懲罰、對事不對人的作風尚未被國人接受,此文化深植的觀念問題非常難以藉由訓練改善;4.MRM訓練課程中最具實用性之課程內容為「溝通」,其他訓練由於成果表現持續性不佳,故應加強訓練或縮短複訓間隔。
This study aims to develop a valid toll for Maintenance Resource Management (MRM) training of the localism, which can rapidly and effectively evaluate the training outcome. The questionnaire is developed in accordance with the Taylor & Thomas(2001) tool for evaluating MRM programs. In addition, based on the finding from Yi-Chen Pan(2003), we made some modifications and asked more questions to take the respondents’ (AMT’s ) culture shock and inability in adapting to the training procedure into consideration. The results of this survey included the following: 1). The effectiveness and persistency of MRM training is better within “Supervisor’s Trust & Safety”. 2). After MRM training, the progress of maintenance is better than was. The trainees agreed that MRM training can increase aviation safety and crew efficiency. The change of their behavior is above moderation. 3). Domestic trainers did not accept the conception of confining the discussion to the matter at issue rather than to people. This conception is hard to be changed through training. 4). In MRM training, the most practical and the major work-changing program is “Communication”. It is necessary to enhance the content of program or shorten the period between trainings.
期刊論文
1.McDonald, N.、Corrigan, S.、Daly, C.、Cromie, S.(2000)。Safety management systems and safety culture in aircraft maintenance organisations。Safety Science,34,151-176。  new window
2.Taylor, J. C.、Patankar, M. S.(2001)。Four Generations of Maintenance Resource Management Problems in the U.S.: An Analysis of the Past, Present, and Future。Journal of Air Transportation World Widey,6(2),3-32。  new window
3.王小娥、陸鵬舉、陳啟昭、潘義鉦(20030900)。由機師族群探討國籍航空公司組織氣候及安全氣候與組員資源管理間之關聯性。運輸計劃,32(3),527-560。new window  延伸查詢new window
4.Kirkpatrick, D. L.(1959)。Techniques for evaluating training program。Training And Development Journal,13(11),3-9。  new window
5.Newstrom, John W.(1978)。Catch-22: The problems of incomplete evaluation of training。Training and Development Journal,32(11),22-24。  new window
會議論文
1.Taylor, J. C.(1995)。Effects of Communication & Participation in Aviation Maintenance。The Eighth International Symposium on Aviation Psychology。Columbus, Ohio:Ohio State University。472-477。  new window
2.Taylor, J. C.(1998)。Evaluating the Effectiveness of Maintenance Resource Management。The 12th International Symposium on Human Factors in Aircraft Maintenance and Inspection。Gatwick。85-99。  new window
3.Taylor, J. C.、Robertson, M. M.、Choi, S.(1997)。Empirical Results of Maintenance Resource Management Training for Aviation Maintenance Technicians。The Eighth International Symposium on Aviation Psychology。Columbus, Ohio:The Ohio State University。1020-1025。  new window
4.Taylor , J. C.(2000)。A New Model for Measuring Return on Investment (ROI) for Safety Programs in Aviation: An Example from Airline Maintenance Resource Management。The 2000 SAE Advances in Aviation Safety Conference。Daytona Beach, FL。  new window
5.Taylor, J. C.、Patankar, M. S.(2000)。Targeted MRM Programs: Setting ROI Goals and Measuring the Results。The SAE Advances in Aviation Safety Conference & Exposition。Daytona Beach, FL。  new window
研究報告
1.Taylor, J. C.、Thomas, R. L.(2001)。Toward Measuring Safety Culture in Aviation Maintenance: The Structure of Trust and Professionalism。Santa Clara University。  new window
2.陸鵬舉、王小娥、柯慧貞、景鴻鑫、袁曉峰、戴佐敏(2000)。組員資源管理與企業文化。航空器飛航安全委員會。  延伸查詢new window
學位論文
1.邱宏益(1996)。員工培訓成效評估之研究(碩士論文)。國立中央大學。  延伸查詢new window
2.潘義鉦(2003)。國籍航空公司維修資源管理(MRM)與安全態度及其相關性研究(碩士論文)。國立成功大學。  延伸查詢new window
圖書
1.Federal Aviation Administration(2000)。Maintenance Resource Management Training。  new window
2.Thomas, R. L.(2002)。Evaluating MRM Programs: A New Method and Tool。Alliant University。  new window
3.Werther, W. B.(1989)。Human Resources and Personnel Management。New York:McGraw-Hill Book。  new window
4.Taylor, J. C.、Christensen, T.(1998)。Airline Resource Management: Improving Communication。Warrendale, PA:Society of Automotive Engineers。  new window
5.Brinkerhoff, R. O.(1988)。Achieving results from training。San Francisco:Jossey-Bass Publishers。  new window
6.Goldstein, I. L.(1993)。Training in organizations: Needs assessment, development, and evaluation。Brooks/Cole Publishing Company。  new window
其他
1.交通部民用航空局飛航標準組(2002)。民航通告,http://www.caa.gov.tw/, 2002/12/28。  延伸查詢new window
 
 
 
 
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