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題名：一個支援日常營運的知識管理系統架構--以本體論為基礎
書刊名：電子商務學報
作者：楊亨利 引用關係／郭展盛 引用關係／賴冠龍／林青峰
作者(外文)：Yang, Heng-li／Kuo, Chan-sheng／Lai, Kuan-long／Lin, Qing-fung
出版日期：2006
卷期：8:3
頁次：頁313-345
主題關鍵詞：知識管理；組織記憶；本體論；智慧代理人；資料發掘；knowledge management；Organizational memory；Ontology；Intelligent agent；Data mining
原始連結：連回原系統網址new window
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  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
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知識管理近年來已成為企業界及學術界相當重要的議題。然而，知識管理系統在企業中造成使用不高的部分原因，是因其會造成使用者額外輸入的負擔與缺乏一個標準的知識結構來幫助使用者之間的知識分享。本研究結合一些熱門的資訊技術，如本體論、智慧代理人、資料發掘等技術，以及組織記憶等觀念，提出一套完整的知識管理架構。本架構含括知識管理之產生、模式化、儲存、使用的階段，且提供一個整合的環境，容許公私知識存放的空間，可讓使用者搜尋必要知識以協助日常營運，同時也收集一些新知識，減輕使用者額外輸入知識的負擔。本研究並以銀行信用卡部門的客戶服務中心為例，在網路上實際製作一套知識管理系統，來驗證本架構的可行性。
In recent years, knowledge management has been a hot topic in both practical and academic fields. However, it is not easy to promote actual knowledge management system in business partly because users must need extra inputs and there is no standard knowledge structure to help knowledge sharing. This research has combined different prevailing techniques or ideas, such as ontology, inte11igent agent, data mining and organizational memory to propose an integrated knowledge management framework. This framework covers gener­ation, modeling, storage, and usage phases of knowledge management. It can provide an integrated environment to allow public and private knowledge storage spaces, help users se­arch necessary knowledge to facilitate daily operations. In the meantime, it will also collect some new knowledge and alleviate the unnecessary input burden. Furthermore, we have constructed a prototype for the bank call center as a domain example to demonstrate the feasibility of this framework.
期刊論文
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2.Nissen, M. E.(1999)。Knowledge-based knowledge management in the reengineering domain。Decision Support Systems，27(1/2)，47-65。  new window
3.Fayyad, U. M.(1996)。Data Mining and Knowledge Discovery: Making Sense out of Data。IEEE Expert，11(5)，20-25。  new window
4.Wooldridge, M.、Jennings, N. R.(1995)。Intelligent Agents: Theory and Practice。The Knowledge Engineering Review，10(2)，115-152。  new window
5.Anand, Vikas、Manz, Charles C.、Glick, William H.(1998)。An Organizational Memory Approach to Information Management。The Academy of Management Review，23(4)，796-809。  new window
6.Curtis, B.、Kellner, M. I.、Over, J.(1992)。Process Modeling。Communications of the ACM，35(9)，75-90。  new window
7.Shaw, M. J.、Subramaniam, C.、Tan, G. W.、Welge, M. E.(2001)。Knowledge management and data mining for marketing。Decision Support Systems，31(1)，127-137。  new window
8.Novak, Thomas P.、Hoffman, Donna L.、Duhachek, Adam(2003)。The Influence of Global-Directed and Experiential Activities on Online Flow Experiences。Journal of Consumer Psychology，13(1/2)，3-16。  new window
9.Grupe, F. H.、Owrang, M. M.(1995)。Data Base Mining Discovering New Knowledge and Cooperative Advantage。Information Systems Management，12(4)，26-31。  new window
10.Chandrasekaran, B.、Josephson, J. R.、Benjamins, V. R.(1999)。What Are Ontologies, and Why Do We Need Them?。IEEE Intelligent Systems，14(1)，20-26。  new window
11.Stein, E. W.、Zwass, V.(1995)。Actualizing Organizational Memory with Information Systems。Information Systems Research，6(2)，85-117。  new window
12.Wiig, K. M.(1997)。Knowledge Management: Where Did It Come From and Where Will It Go?。Expert Systems with Applications，13(1)，1-14。  new window
13.Sowa, J. F.、Zachman, J. A.(1992)。Extending and Formalizing the Framework for Information Systems Architecture。IBM Systems Journal，31(3)，590-616。  new window
14.Gruber, T. R.(1993)。A translation approach to portable ontology specifications。Knowledge acquisition，5(2)，199-220。  new window
15.Brown, J. S.、Duguid, P.(1998)。Organizing Knowledge。California Management Review，40(3)，90-111。  new window
16.Alavi, Maryam、Leidner, Dorothy E.(2001)。Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues。Management Information Systems Quarterly，25(1)，107-136。  new window
17.Alavi, M.、Leidner, D. E.(1999)。Knowledge Management Systems: Issues, Challenges, and Benefits。Communications of the AIS，1(7)，1-36。  new window
18.Etzioni, O.、Weld, D. S.(1995)。Intelligent Agents on the Internet: Fact, Fiction, and Forecast。IEEE Expert，10(4)，44-49。  new window
19.楊亨利(1997)。Database Abstractions = Data Abstractions + Semantic Integrity Constraints Abstractions。國立政治大學學報，75(下)，189-212。  延伸查詢new window
20.Aguirre, J. L.、Brena, R.、Cantu, F. J.(2001)。Multiagent-based Knowledge Networks。Expert Systems with Applications，20(1)，65-75。  new window
21.Bose, R.(1995)。CMS: An Intelligent Knowledge-based Tool for Organizational Procedure Modeling and Execution。Expert Systems with Applications，8(1)，1-21。  new window
22.Boudriga, N.、Obaidat, M. S.(2004)。Intelligent Agents on the Web: A Review。Computing in Science and Engineering，6(4)，35-42。  new window
23.Chau, K. W.、Chuntian, C.、Li, C. W.(2002)。Knowledge Management System on Flow and Water Quality Modeling。Expert Systems with Applications，22(4)，321-330。  new window
24.Cohen, D.(1998)。Toward a Knowledge Context: Report on the First Annual UC Berkeley Forum on Knowledge and the Firm。California Management Review，40(3)，22-39。  new window
25.Conklin, J.、Begeman, M. L.(1988)。gIBIS: A Hypertext Tool for Exploratory Policy and Discussion。ACM Transactions on Information Systems，6(4)，303-331。  new window
26.Martnez-Bejar, R.、Fernandez-Breis, J. T.(2000)。A Cooperative Tool for Facilitating Knowledge Management。Expert Systems with Applications，18(4)，315-330。  new window
27.Kozma, J.(1998)。Intelligent Agents。IEEE Potentials，17(2)，16-19。  new window
28.Kwan, M. M.、Balasubramanian, P.(2003)。KnowledgeScope: Managing Knowledge in Context。Decision Support Systems，35(4)，467-486。  new window
29.Schatz, B. R.(1991)。Building an Electronic Community System。Journal of Management Information Systems，8(3)，87-107。  new window
30.Studer, R.、Sure, Y.、Staab, Steffen、Schnurr, H.-P.(2001)。Knowledge Processes and Ontologies。IEEE Intelligent Systems，16(1)，26-34。  new window
31.Storey, V. C.(1992)。Real World Knowledge for Databases。Journal of Database Administration，3(1)，1-19。  new window
32.Walsh, J. P.、Ungson, G. R.(1999)。Organizational Memory。The Academy of Management Review，16(1)，57-91。  new window
33.Wang, Huaiqing(1997)。Intelligent Agent-assisted Decision Support Systems: Integration of Knowledge Discovery, Knowledge Analysis, and Group Decision Support。Expert Systems with Applications，12(3)，323-335。  new window
34.Weiser, M.、Morrison, J.(1998)。Project Memory: Information Management for Project Teams。Journal of Management Information Systems，14(4)，149-166。  new window
會議論文
1.Agrawal, R.、Lmielinski, T.、Swami, A.(199305)。Mining association rules between sets of items in large database。The ACM SIGMOD International Conference on Management of Data，207-216。  new window
2.Han, J.、Cai, Y.、Cercone, N.(1992)。Knowledge discovery in databases: An attribute-oriented approach。The 18th International Conference on Very Large Data Bases。Vancouver。547-559。  new window
3.Agrawal, R.、Srikant, R.(1994)。Fast Algorithm for Mining Association Rule in Large Databases。The 20th International Conference on Very Large Data Bases，487-499。  new window
4.Srikant, R.、Agrawal, R.(1995)。Mining Sequential Patterns。The Eleventh International Conference on Data Engineering。Taipei：IEEE Computer Society。3-14。  new window
5.Han, J.、Yang, Q.、Kim, E.(1999)。Plan Mining by Divide-and-conquer。0。  new window
6.Lai, H.、Chu, T. H.(2000)。Knowledge Management: A Review of Theoretical Frameworks and Industrial Cases。0。1-10。  new window
7.O'Leary, D. E.(1999)。Reengineering and Knowledge Management。0。  new window
學位論文
1.謝育勳(2000)。員工知識管理資訊系統之設計與發展--資料採擷技術之應用(碩士論文)。國立中央大學。  延伸查詢new window
2.吳美勳(1999)。組織記憶與學習機制關係之研究(碩士論文)。國立政治大學。  延伸查詢new window
3.林智揚(2004)。以知識本體為基礎的多代理人資訊系統之研究--以天氣查詢為例(碩士論文)。大葉大學。  延伸查詢new window
4.王治立(2004)。旅遊語意網整體服務系統之建置，0。  延伸查詢new window
5.朱毓君(2001)。以本體論強化網路FAQ系統之解答整合能力，0。  延伸查詢new window
6.李依峻(1999)。智慧型企業知識管理系統之研製，0。  延伸查詢new window
7.吳素英(2004)。資料探勘技術應用於知識管理系統之建構－以醫院疾病分類管理為例，0。  延伸查詢new window
8.侯瑞芳(2004)。知識管理整合性研析於永續發展之應用，0。  延伸查詢new window
9.高政汗(2000)。具自動建構Ontology能力之個人化資訊分類系統，0。  延伸查詢new window
10.許正欣(2004)。語意網上自動化建構本體論之研究，0。  延伸查詢new window
11.陳惠貞(2004)。運用智慧型代理人於電子商務之運作流程－以筆記型電腦產業之供需協商運作流程為例，0。  延伸查詢new window
12.張泊皓(2000)。研發流程的知識管理模式之研究，0。  延伸查詢new window
13.盧賢豪(2003)。知識管理系統中運用智慧型代理人之研究，0。  延伸查詢new window
圖書
1.Jablonski, S.、Bussler, C.(1996)。Workflow management: modeling concepts, architecture, and implementation。International Thomson Computer Press。  new window
2.Drucker, P. F.(1995)。Managing In A Time Of Great Change。New York, NY：The Penguin Group, Big Apple Tuttle Agency。  new window
3.Frawley, W. J.、Paitesky-Shapire, G.、Matheus, G. C. J.(1991)。Knowledge Discovery in Databases: An Overview。The MIT Press。  new window
4.Robey, D.、Sales, C. A.(1994)。Designing Organizations。Boston, MA：Irwin, Inc.。  new window
5.Nonaka, Ikujiro、Takeuchi, Hirotaka(1995)。The knowledge-creating company: How Japanese companies create the dynamics of innovation。Oxford University Press。  new window
6.Davenport, Thomas H.、Prusak, Laurence(1998)。Working Knowledge: How Organizations Manage What They Know。Harvard Business School Press。  new window
7.Fitzmaurice, G.(1991)。Form-centered Workflow Automation Using an Agent Framework。Form-centered Workflow Automation Using an Agent Framework。Providence, RI。  new window
其他
1.Woods, E.，Sheina, M.(1999)。Knowledge Management: Building the Collaborative Enterprise，0。  new window
 
 
 
 
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