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題名：物業管理產業知識管理執行性及成熟度之比較
書刊名：物業管理學報
作者：陳維東／黃盈樺／曾俊銘
作者(外文)：Chen, Wei-tong／Huang, Ying-hua／Zeng, Jyun-ming
出版日期：2015
卷期：6:2
頁次：頁35-51
主題關鍵詞：物業管理產業；知識管理；分析網路程序法；執行性；Property management industry；Knowledge management；Analytic network process；Execution
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:60
  • 點閱點閱:28
知識管理的概念已在各領域發展甚多，但其於物業管理產業的應用卻極少被探討。本研究以執行性的概念為基礎，調查知識管理在台灣物業管理產業之應用現況，瞭解產業之成熟度進行比較。首先，將David Skyrme Associates之『知識管理評量工具』改編成問卷調查表，並參酌專家意見予以修正，據以建立問卷之信效度。其次，利用本研究知識管理評量表來調查物業管理產業知識管理的成熟度，再透過德爾菲法分析物業管理產業對知識管理之概念，推動知識管理活動之成效及推動過程的瓶頸。研究結果顯示，物業管理產業知識管理成熟度具一定水準，但對量表中的KM存在差異；依據APQC評估10家公司的知識管理成熟度，發現本國物業管理產業之標竿企業已具有良好的知識管理成熟度水準。
The concept of knowledge management (KM) has been developed in various fields, but there are extremely few studies explore the application status of the property management industry (PMI). Based on the concept of execution, the study investigates the updating condition of KM applications in Taiwan's PMI. David Skyrme Associates' Knowledge Management Assessment Tool is revised in accordance with expert advice to ensure its reliability and validity in terms of questionnaire. Using the proposed assessment scale, the study investigates the maturity of KM in PMI. Additionally, utilizing the Delphi method, the study analyzes the PMI, the concept of KM, KM activities in promoting the effectiveness and process what are the bottlenecks encountered, to view the survey results of the analysis. Two major findings are listed as the followings: (1) KM in the Taiwan's PMI has a certain level of maturity, but there are differences on the scale of KM; (2) According to evaluation of 10 company's KM maturity based APQC, we find their PMI benchmark companies already have a good KM maturity level.
期刊論文
1.楊政學(20040300)。壽險業知識管理實務探討：模式構建與個案研究。商管科技季刊，5(1)，1-23。new window  延伸查詢new window
2.洪榮昭、陳亞玲(1999)。企業學習型組織之探討。人力資源發展月刊，135，1-11。  延伸查詢new window
3.Malhotra, Y.(2001)。Expert systems for knowledge management: crossing the chasm between information processing and sense making。Expert Systems with Applications，20(1)，7-16。  new window
4.Sena, J. A.、Shani, A. B.(1999)。Intellectual capital and knowledge creation: Toward an alternative framework。Knowledge Management Handbook，8(1)，8-16。  new window
5.Snyder, W. M.、Cummings, T. G.(1998)。Organization learning disorders: conceptual model ana intervention hypotheses。Human Relations，51(7)，873-895。  new window
6.Alvesson, M.、Karreman, D.(2001)。Odd couple: making sense of the curious concept of knowledge management。Journal of Management Studies，38(7)，995-1018。  new window
7.Blumentritt, R.、Johnston, R.(1999)。Towards a Strategy for Knowledge Management。Technology Analysis and Strategic Management，11(3)，287-300。  new window
8.Bassi, Laurie J.(1997)。Harnessing the power of intellectual capital。Training and Development，51(12)，25-30。  new window
9.Allee, V.(19971100)。12 principles of knowledge management。Training and Development，51(11)，71-74。  new window
10.黃旭鈞、吳清山(20000900)。學校推動知識管理策略初探。教育研究，77，18-32。new window  延伸查詢new window
11.陳維東、黃盈樺、林祐正(20140400)。BIM於物業管理之運用。物業管理學報，5(1)，77-82。new window  延伸查詢new window
12.Nonaka, Ikujiro(1994)。A Dynamic Theory of Organizational Knowledge Creation。Organization Science，5(1)，14-37。  new window
13.Wiig, K. M.(1997)。Integrating Intellectual Capital and Knowledge Management。Long Range Planning，30(3)，399-405。  new window
14.Murry, John W. Jr.、Hammons, James O.(1995)。Delphi: A Versatile Methodology for Conducting Qualitative Research。The Review of Higher Education，18(4)，423-436。  new window
15.Hartman, A.(1981)。Reaching consensus using the Delphi technique。Educational Leadership，38(6)，495-497。  new window
16.Davenport, Thomas H.、De long, David W.、Beers, Michael C.(1998)。Successful Knowledge Management Projects。Sloan Management Review，39(2)，43-57。  new window
17.Zack, Michael H.(1999)。Managing Codified Knowledge。Sloan Management Review，40(4)，45-58。  new window
會議論文
1.Kotnour, T.、Orr, C.、Spaulding, J.、Guidi, J.(1997)。Determining the benefit of knowledge management activites。IEEE Internal Conference on Computational Cybernetics and Simulation, IEEE。  new window
2.洪明洲(2002)。知識管理與教育革新發展之學理分析。知識管理與教育革新發展研討會，國立中正大學教育學研究所 (會議日期: 2001/05/31)。臺北：教育部。353-374。  延伸查詢new window
學位論文
1.姚慧宜(2007)。知識管理系統對企業中階管理者決策之研究(碩士論文)。世新大學，臺北市。  延伸查詢new window
2.陳創立(2001)。高科技產業跨國知識移轉策略之研究(碩士論文)。國立臺灣師範大學，臺北市。  延伸查詢new window
3.張簡天瑞(2001)。學習型組織發展對課程統整知識管理系統之影響--以高屏地區國民小學為例(碩士論文)。國立中正大學，嘉義縣。  延伸查詢new window
圖書
1.黃世孟、顏世禮(2012)。2011台灣地區房地產年鑑--物業管理産業發展概況。臺北市：行義文化出版有限公司。  延伸查詢new window
2.顏世禮(2013)。2012台灣地區房地產年鑑--物業管理産業發展概況。臺北市：行義文化出版有限公司。  延伸查詢new window
3.Bernard, H. R.(1988)。Unstructured and Semistructured Interviewing. Research Methods in Cultural Anthropology。Newbury Park：Sage。  new window
4.Borghoff, U. M.、Pareschi, R.(1998)。Information Technology for Knowledge Management。Springer。  new window
5.Papows, J.、Moschella, D.(1998)。Enterprise.Com: Market Leadership in the Information Age。MA：Perseus Books。  new window
6.PLAUT International Management Consulting(2000)。A Guide to Successful Knowledge Management。PLAUT International Offices。  new window
7.Saaty, T. L.(2001)。Decision making with dependence and feedback: The analytic network process: The organization and prioritization of complexity。RWS Publications。  new window
8.王順治(2004)。物業管理制度研究。台北市：內政部建築研究所。  延伸查詢new window
9.Snowden, D. J.(2000)。Liberating knowledge。London：IBM/CBI。  new window
10.Polanyi, Michael(1966)。The Tacit Dimension。New York, NY：Doubleday & Company。  new window
11.謝清佳、吳琮璠(2000)。資訊管理：理論與實務。臺北：智勝文化事業有限公司。  延伸查詢new window
12.林東清、Probst, Gilbert、Raub, Steffen、Romhardt, Kai(2003)。知識管理。臺北：智勝文化事業有限公司。  延伸查詢new window
13.Saaty, T. L.(1996)。The analytic network process。Pittsburgh, PA：RWS Publications。  new window
14.O'Dell, Carla S.、Grayson, C. J., Jr.(1998)。If Only We Knew What We Know: The Transfer of Internal Knowledge and Best Practice。New York：Simon and Schuster。  new window
15.Gates, Bill、樂為良(1999)。數位神經系統--與思想等快的明日世界。臺北：商業周刊。  延伸查詢new window
16.Gates, B.、Hemingway, C.(1999)。Business @ the Speed of Thought: Using a Digital Nervous System。Warner Books。  new window
17.Senge, Peter M.(1994)。The Fifth Discipline: The Art and Practice of the Learning Organization。New York：Doubleday Currency。  new window
18.Nonaka, Ikujiro、Takeuchi, Hirotaka(1995)。The knowledge-creating company: How Japanese companies create the dynamics of innovation。Oxford University Press。  new window
19.Yin, Robert K.(1994)。Case study research: Design and methods。Sage Publications。  new window
20.Davenport, Thomas H.、Prusak, Laurence(1998)。Working Knowledge: How Organizations Manage What They Know。Harvard Business School Press。  new window
21.Patton, Michael Quinn(1990)。Qualitative evaluation and research method。Sage。  new window
其他
1.Sveiby, K. E.(2001)。What is Knowledge Management?，http://www.sveiby.com/Portals/0/articles/KnowledgeManagement.html， 。  new window
2.David Skyrme Associates(2011)。KM Knowledge，http://www.skyrme.com/kmv5.htm。  new window
3.Drucker, P.(1996)。The knowledge worker，http://www.nwlink.com/~donclark/history_knowledge/drucker.html。  new window
4.Hubert, C.，Lemons, D.(2010)。APQC's levels of knowledge management maturity，http://www.apqc.org。  new window
5.劉常勇(1999)。對於知識管理的基本認識，http//www.chineseme.com/know/paper/paper7.html。  延伸查詢new window
 
 
 
 
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