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題名:An Innovative Way to Create New Services: Applying the TRIZ Methodology
書刊名:工業工程學刊
作者:林敬森蘇朝墩
作者(外文):Lin, Chin-senSu, Chao-ton
出版日期:2007
卷期:24:2
頁次:頁142-152
主題關鍵詞:服務業創新矛盾矩陣TRIZService industryInnovationContradiction matrix
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(5) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:5
  • 共同引用共同引用:0
  • 點閱點閱:32
如何提供創新的服務,以強化企業在市場上的競爭能力,已廣泛受到學術研究上的重視與討論。目前一般企業對於所進行的服務創新過程,經常是依賴設計人員的靈感或過去經驗,而使得服務創新的效率或品質不佳,直接影響到對顧客的服務品質。本研究應用TRIZ理論的創新模式,提供一個系統性的服務創新流程,以便能創造出滿足顧客期望的嶄新服務。TRIZ是為俄文字的縮寫,其意思是解決創新問題的理論(Theory of Inventive Problem Solving),是由蘇俄科學家Geinrich Alshuller所提出的一項創新方法論。近年來,TRIZ理論的獨特見解已顯示是一種結構完整且具創新價值的問題解決方法,且被廣泛地應用於科技工程與非科技領域。本研究所提出的服務創新簡化流程,以應用TRIZ的矛盾矩陣及40發明原則,協助企業系統性地解決所面臨的服務創新問題,快速地找到解決方案。本研究中並以一家網路應用軟體服務公司所面臨的服務創新問題改善為例,說明本研究所提出架構的可行性與TRIZ於服務創新上的實用價值。
This study presents a systematic process of creating new services in the service sector based on the TRIZ methodology which was developed by Geinrich Alshuller, it stands for "Theory of Inventive Problem Solving". With its unique thinking, TRIZ has, in recent years, proved to be a well-structured and innovative way of problem solving in technical and non-technical areas. From this, we present a simplified problem-solving process which applies the TRIZ contradiction matrix to identify the corresponding inventive principles. Then with the related standard solutions discovered from the TRIZ knowledge base, the identified problems could be more predictably resolved, and consequently, an innovative solution would be efficiently developed. Finally, our proposed approach is illustrated with a sample case of a company which provides online application software services in Taiwan. The valuable results displayed by this company effectively demonstrate the feasibility of applying the TRIZ methodology in creating new services in the service industry.
期刊論文
1.Bullinger, H. J.、Fähnrich, K. P.、Meiren, T.(2003)。Service Engineering-methodical Development of New Service Products。International Journal of Production Economics,85(3),275-287。  new window
2.Domb, E.(1998)。QFD and TIPS/TRIZ。The TRIZ Journal。  new window
3.Rea, K. C.(2001)。TRIZ and software--40 principle analogies。The TRIZ Journal。  new window
4.Yamashina, H.、Ito, T.、Kawada, H.(2002)。Innovative product development process by integrating QFD and TRIZ。International Journal of Production Research,40(5),1031-1050。  new window
5.Atuahene-Gima, K.(1996)。Differential potency of factors affecting innovation performance in manufacturing and service firms in Australia。Journal of Product Innovation Management,13(1),35-52。  new window
6.Mann, D.、Domb, E.(1999)。40 inventive (Business) principles with examples。The TRIZ Journal。  new window
7.Retseptor, G.(2003)。40 inventive principles in quality management。The TRIZ Journal。  new window
8.Zhang, J.、Chai, K. H.、Tan, K. C.(2003)。40 inventive principles with applications in service operations management。The TRIZ Journal,5(12),9-13。  new window
9.Bowers, Michael R.(1989)。Developing New Services: Improving the Process Makes it Better。Journal of Services Marketing,3(1),15-20。  new window
10.Menor, Larry J.、Tatikonda, Mohan V.、Sampson, Scott E.(2002)。New Service Development: Areas for Exploitation and Exploration。Journal of Operations Management,20(2),135-157。  new window
11.Zhang, Jun、Tan, Kay-chuan、Chai, Kah-hin(2003)。Systematic innovation in service design through TRIZ。The TRIZ Journal,1,1013-1022。  new window
12.Fisk, Raymond P.、Brown, Stephen W.、Bitner, Mary Jo(1993)。Tracking the Evolution of the Services Marketing Literature。Journal of Retailing,69(1),61-103。  new window
13.Zhang, J.、Chai, K. H.、Tan, K. C.(2005)。Applying TRIZ to Service Conceptual Design: An Exploratory Study。Creativity and Innovation Management,14,34-42。  new window
14.Gao, C.、Huang, K.、Ma, F.(2005)。Comparison of Innovation Methodologies and TRIZ。The TRIZ Journal,September。  new window
15.Petrali, P.(2004)。Integrating TRIZ and Other Methodologies in Product/Process Re-engineering。The TRIZ Journal,February。  new window
16.Kelly, D.、Storey, C.(2000)。New Service Development: Initiation Strategies。International Journal of Service Industry Management,11,45-45。  new window
17.Hipple, J.(2003)。The Integration of TRIZ Problem Solving Techniques with Other Problem Solving and Assessment Tools。The TRIZ Journal,2003(Aug.)。  new window
18.Stratton, R.、Warburton, R. D. H.(2003)。The Strategic Integration of Agile and Lean Supply。International Journal of Production Economics,85,183-198。  new window
19.Webb, A.(2002)。TRIZ: An Inventive Approach to Invention。Engineering Management Journal,12,117-124。  new window
會議論文
1.Lau, D. K.(2004)。The Role of TRIZ as an Inventive Tool in Technology Development and Integration in China。Shanghai, PRC。157-161。  new window
2.Ishida, A.(2003)。Using TRIZ to Create Innovative Business Models and Products。0。  new window
3.Alam, I.(2000)。New Service Development Process in Australian Financial Service Industries。Gold Coast, Australia。19-23。  new window
4.Liu, C. C.、Chen, J. L.(2001)。Development of Product Green Innovation Design Method。Tokyo, Japan。168-173。  new window
5.Domb, E.、Mann, D.(2001)。Using TRIZ to Overcome Business Contradictions: Profitable E-commerce。Los Angeles, CA。  new window
圖書
1.Hamilton, A. B.(1982)。New products management for the 1980s。New York:Booz, Allen and Hamilton。  new window
2.Mann, Darrell L.(2002)。Hands on Systematic Innovation。Creax Press。  new window
 
 
 
 
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