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題名:協同顧客關係管理模式之研究--以電子商務環境下建立顧客關係為例
書刊名:資訊管理學報
作者:蔡政倫楊銘賢 引用關係
作者(外文):Tsai, Cheng-lunYang, Ming-hsien
出版日期:2009
卷期:16:1
頁次:頁25-51
主題關鍵詞:協同商務顧客關係管理協同顧客關係管理遺傳規劃法網路服務Collaborative commerceCustomer relationship managementCRMCollaborative customer relationship managementCCRMGenetic programmingGPWeb services
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(2) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:0
  • 點閱點閱:34
期刊論文
1.Ngai, E. W. T.(2005)。Customer Relationship Management Research (1992-2002): An Academic Literature Review and Classification。Marketing Intelligence & Planning,23(6),582-605。  new window
2.Grover, V.、Teng, J. T. C.(2001)。E-commerce and the information market。Communication of the ACM,44(4),79-86。  new window
3.Chen, M.、Zhang, D.、Zhou, L.(2007)。Empowering Collaborative Commerce with Web Services Enabled Business Process Management Systems。Decision Support Systems,43(2),530-546。  new window
4.Li, E. Y.、Du, T. C.、Wong, J. W.(2007)。Access control in collaborative commerce。Decision Support Systems,43(2),675-685。  new window
5.Saraf, N.、Langdon, C. S.、Gosain, S.(2007)。IS application capabilities and relational value in interfirm partnerships。Information Systems Research,18(3),320-339。  new window
6.Xu, Y.、Yen, D. C.、Lin, B.、Chou, C. D.(2002)。Adopting Customer Relationship Management Technology。Industrial Management & Data Systems,102(8),442-452。  new window
7.Stone, Merlin、Woodcock, Neil、Wilson, Muriel(1996)。Managing the Change from Marketing Planning to Customer Relationship Management。Long Range Planning,29(5),675-683。  new window
8.Bose, R.。Customer Relationship Management: Key Components for IT Success。Industrial Management & Data Systems,102(2),89-97。  new window
9.Crosby, L. A.。Exploding Some Myths about Customer Relationship Management。Managing Service Quality,12(5),271-277。  new window
10.Fayerman, M.。Customer Relationship Management。New Directions for Institutional Research,113,57-68。  new window
11.Hwang, H.、Jung, T.、Suh, E.。An LTV Model and Customer Segmentation Based on Customer Value: A Case Study on the Wireless Telecommunication Industry。Expert Systems with Applications,26(2),181-188。  new window
12.Kracklauer, A.、Passenheim, O.、Seifert, D.。Mutual Customer Approach: How Industry and Trade Are Executing Collaborative Customer Relationship Management。International Journal of Retail & Distribution,29(12),515-519。  new window
13.Lee, S. C.、Pak, B. Y.、Lee, H. G.。Business Value of B2B Electronic Commerce: The Critical Role of Inter-Firm Collaboration。Electronic Commerce Research and Applications,2(4),350-361。  new window
14.Morgenthal, J. P.。Moving Toward Collaborative Commerce。eAI Journal,May,25-26。  new window
15.Perrin, O.、Godart, C.(2004)。A Model to Support Collaborative Work in Virtual Enterprises。Data & Knowledge Engineering,50(1),63-86。  new window
16.Rowley, J.。Principles of Price and Pricing Policy for the Information Marketplace。Library Review,46(3),179-189。  new window
17.Sette, S.、Boullart, L.。Genetic Programming: Principles and Applications。Engineering Applications of Artificial Intelligence,14(6),727-736。  new window
18.Weigand, H.、Heuvel, W. J.。Cross-organizational Workflow Integration Using Contracts。Decision Support Systems,33(3),247-265。  new window
19.Xu, H.、Nord, J. H.、Brown, N.、Nord, G. D.。Data Quality Issues in Implementing an ERP。Industrial Management & Data Systems,102(1),47-58。  new window
20.Yang, M. H.、Jian, Y. S.、Chen, H. L.。Constructing the Evaluation Model for Business-to-consumers Electronic Commerce from Consumer's Perception。International Journal of Electronic Business Management,4(1),38-47。  new window
會議論文
1.Francalanci, C.、Pernici, B.。Data Quality Assessment Form the User's Perspective。Paris, France。68-73。  new window
2.Koza, J. R.。Survey of Genetic Algorithms and Genetic Programming。San Francisco, CA。589-594。  new window
3.Li, M.、Wong, Y. S.、Wang, J.、Qiu, Z.。Collaborative Application Platform for Small and Medium-sized Enterprise。  new window
4.Lin, T. C.。Some Major Business and Process Models of CRM - From the Perspectives of Customer, Construction, and Process。  new window
5.Lin, I. J.、Yang, M. H.、Wu, J. B.。The Impacts of Customer Profile and Customer Participation on Customer Relationship Management Performance。Singapore。173-175。  new window
6.Lin, W. S.、Huang, Y. C.、Wu, J. B.。The Study of Product Association and Customer Profile Based on Genetic Programming。  new window
7.Tschammer, V.。Collaborative Commerce - Trends and Technology Potentials。  new window
學位論文
1.廖建翔。企業結盟活動之電子化研究。  延伸查詢new window
圖書
1.Kotler, P.、Armstrong, G.。Marketing: An Introduction。Marketing: An Introduction。Englewood Cliffs, NJ。  new window
2.Turban, E.、King, D.、Lee, J.、Warkentin, M.、Chung, H. M.。Electronic Commerce: A Managerial Perspective。Electronic Commerce: A Managerial Perspective。Englewood Cliffs, NJ。  new window
其他
1.Asia-Pacific Economic Cooperation。Privacy Framework。  new window
 
 
 
 
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