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C.(1998)。Financial management capability model。International Journal of Government Auditing,25(3),8-11。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 9. | 吳統雄(1995)。態度與行為研究的信度與效度:理論、反應、反省。民意學術專刊,1(2),29-53。 延伸查詢![new window](/gs32/images/newin.png) | 10. | Deming, W. E.(1981)。Improvement of Quality and Productivity through Action by Management。National Productivity Review,1(1),12-22。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 11. | Hammer, Michael(1990)。Reengineering work: Don't automate, obliterate。Harvard Business Review,90(4),104-112。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 12. | Davenport, Thomas H.、Stoddard, Donna B.(1994)。Reengineering: business change of mythic proportions?。MIS Quarterly,18(2),121-127。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 13. | 陳仲儼、陳珮瑩、陳珮琪(20070900)。應用CMMI於資訊系統品質改善流程制度化方法之研究--台塑養生文化村之資訊系統為例。品質學報,14(3),267-283。 延伸查詢![new window](/gs32/images/newin.png) | 14. | 陳仲儼、游佩蓉(2008)。『產業電子化能力成熟度整合模式(EB-CMMI)的提出與實例分析』。電子商務學報,10(1),139-171。 延伸查詢![new window](/gs32/images/newin.png) | 15. | Boulet, M. M., Dupuis, C., and Belkhiter, N.(2001)。Selecting Continuous Training Program and Activities for Computer Professionals。Computers & Education,36(1),83-94。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 16. | Fraser, M. D., and Vaishnavi, V. K.(1997)。A Formal Specifications Maturity Model。Communications of the ACM,40(12),95-103。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 17. | Galup, S. D., Dattero, R., Quan, J. J., and Conger, S.(2009)。An Overview of IT Service Management。Communications of the ACM,52(5),124-127。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 18. | Gelau, C., Henning, M. J., and Krems, J. F.(2009)。On the Reliability of the Occlusion Technique as a Tool for the Assessment of the HMI of In-Vehicle Information and Communication Systems。Applied Ergonomics,40,181-184。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 19. | Grant, K. P., and Pennypacker, J. S.(2006)。Project Management Maturity: An Assessment of Project Management Capabilities among and between Selected Industries。IEEE Transactions on Engineering Management,53(1),59-68。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 20. | Hutchinson, A., and Finnemore, M.(1999)。“Standardized Process ImprovemeStandardized Process Improvement for Construction Enterprisesnt for Construction Enterprises,"。Total Quality Management & Business Excellence,10(4-5),576-583。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 21. | Teng, J. T. C., Grover, V., and Fielder, K. D.(1994)。Re-designing Business Process Using Information Technology。Long Range Planning,27(1),95-106。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 22. | Wi l l i ams , P.(2008)。A Practical Application of CMM to Medical Security Capability。Information Management & Computer Security,16(1),58-73。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 會議論文1. | 黃世禎、江忠智、葉菁萍(2009)。資訊科技服務管理差異分析評估模式。 延伸查詢![new window](/gs32/images/newin.png) | 2. | Lutteroth, C., Luxton-Reilly, A., Dobbie, G., and Hamer, J.(2007)。A Maturity Model for Computing Education66,107-114。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 3. | Marshall, S., and Mitchell, G.(2002)。An E-Learning Maturity Model。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 4. | Rudd, C.(2004)。An Introductory Overview of ITIL。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 研究報告1. | Gremba, J., and Myers, C.(1997)。The IDEAL Model: A Practical Guide for Improvement。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 2. | ISO(2000)。Implementing Your ISO 9001:2000 Quality Management System。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 3. | ITIL(2008)。Achieving IT Service Leadership。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 4. | Niessink, F., Clerc, V., and Van Vliet, H.(2002)。The IT Service Capability Maturity Model。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 5. | SEI(2006)。CMMI v1.2。Pittsburgh。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 6. | SEI(2006)。The SCAMPI Method for CMMI Appraisal。Pittsburgh。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 7. | SEI(2006)。The IDEAL Guide。Pittsburgh。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 8. | SEI(2009)。CMMI for Service。Pittsburgh。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 圖書1. | Evans, J. R. and Dean, W.(200)。Total Quality: Management, Organization, and Strategy (2nd ed.)。Cincinnati,OH:South-Western College Publication。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 2. | Lowenthal, J. N.(1994)。Reengineering the Organization: A Step-By-Step Approach to Corporate Revitalization。ASQ Quality Press。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 3. | Yin, R. K.(2002)。Case study research: Design and methods。Thousand Oaks, CA:Newbury Park:San Diego, CA:Sage:Sage Publications。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 4. | Wimmer, Roger D.、Dominick, Joseph R.(2000)。Mass Media Research: An Introduction。Belmont, California:Wadsworth Publishing Company。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 5. | Juran, J. M.、Gryan, F. M.、Brigham, R. S.(1974)。Quality control handbook。New York:McGraw-Hill Book CO.。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 6. | Crosby, Philip B.(1979)。Quality is Free: the Art of Making Quality Certain。New York:New American Library。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 7. | 吳明隆(2005)。統計應用學習實務SPSS:問卷分析與應用統計。台北。 延伸查詢![new window](/gs32/images/newin.png) | 8. | Curtis, B.(2005)。Integrating CMMI with COBIT and ITIL。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 9. | Davenport, T. H.(1993)。Process Innovation。Boston。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 10. | Hargis, G., Carey, M., Hernandez, A. K., Hughes, P., Longo, D., Rouiller, S., and Wilde, E.(2004)。Developing Quality Technical Information: A Handbook for Writers and Editors。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 11. | OGC(2001)。ITIL Managing IT service。London。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 12. | OGC(2000)。Service Support。London。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 13. | OGC(2002)。Planning to Implement Service Management。London。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 14. | Salle, M.(2004)。IT Service Management and IT Governance: Review, Comparative Analysis and their Impact on Utility Computing。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 15. | Sen, A., Sinha, A. P., and Ramamurthy, K.(2006)。Data Warehousing Process Maturity: An Exploratory Study of Factors Influencing User Perceptions。IEEE Transactions on Engineering Management。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | |
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