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題名:應用ITIL及CMMI來建立並維持資訊服務流程改善
書刊名:資訊管理學報
作者:陳仲儼 引用關係馬成珉馮立琪
作者(外文):Chen, Chung-yangMa, Cheng-minFeng, Li-chi
出版日期:2010
卷期:17:3
頁次:頁71-105
主題關鍵詞:企業流程再造制度化BPRITILCMMIInstitutionalizationBusiness process reengineering
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:2
  • 點閱點閱:33
期刊論文
1.Sommerville, I.、Ransom, J.(2005)。An empirical study of industrial requirements engineering process assessment and improvement。ACM Transactions on Software Engineering and Methodology,14(1),85-117。  new window
2.Paulk, M. C.、Curtis, B.、Chrissis, M. B.、Weber, C. V.(1993)。Capability Maturity Model, Version 1.1。IEEE Software,10(4),18-27。  new window
3.Martin, V. A.、Hatzakis, T.、Lycett, M.、Macredie, R.(2004)。Building the Business/ IT Relationship through Knowledge Management。Journal of Information Technology Cases and Applications,6(2),27-47。  new window
4.Smeets, E. D.(2005)。Does ICT Contribute to Powerful Learning Environments in Primary Education?。Computers & education,44(3),343-355。  new window
5.Darke, P.、Shanks, G.、Broadbent, M.(1998)。Successfully completing case study research: combining rigour, relevance and pragmatism。Information Systems Journal,8(4),273-289。  new window
6.陳仲儼(20031200)。專案管理與CMMI中執行力、執行度、和軟體品質的探討。資訊、科技與社會學報,3(2)=5,1-17。new window  延伸查詢new window
7.Chen, Chung-yang、Chen, Yu-jen、Yu, Pei-jung(20060000)。Establishing an E-Business CMM with the Concepts of Capability, Maturity and Institutionalization。International Journal of Electronic Business Management,4(3),205-213。  new window
8.McRoberts, H. A.、Sloan, B. C.(1998)。Financial management capability model。International Journal of Government Auditing,25(3),8-11。  new window
9.吳統雄(1995)。態度與行為研究的信度與效度:理論、反應、反省。民意學術專刊,1(2),29-53。  延伸查詢new window
10.Deming, W. E.(1981)。Improvement of Quality and Productivity through Action by Management。National Productivity Review,1(1),12-22。  new window
11.Hammer, Michael(1990)。Reengineering work: Don't automate, obliterate。Harvard Business Review,90(4),104-112。  new window
12.Davenport, Thomas H.、Stoddard, Donna B.(1994)。Reengineering: business change of mythic proportions?。MIS Quarterly,18(2),121-127。  new window
13.陳仲儼、陳珮瑩、陳珮琪(20070900)。應用CMMI於資訊系統品質改善流程制度化方法之研究--台塑養生文化村之資訊系統為例。品質學報,14(3),267-283。new window  延伸查詢new window
14.陳仲儼、游佩蓉(2008)。『產業電子化能力成熟度整合模式(EB-CMMI)的提出與實例分析』。電子商務學報,10(1),139-171。new window  延伸查詢new window
15.Boulet, M. M., Dupuis, C., and Belkhiter, N.(2001)。Selecting Continuous Training Program and Activities for Computer Professionals。Computers & Education,36(1),83-94。  new window
16.Fraser, M. D., and Vaishnavi, V. K.(1997)。A Formal Specifications Maturity Model。Communications of the ACM,40(12),95-103。  new window
17.Galup, S. D., Dattero, R., Quan, J. J., and Conger, S.(2009)。An Overview of IT Service Management。Communications of the ACM,52(5),124-127。  new window
18.Gelau, C., Henning, M. J., and Krems, J. F.(2009)。On the Reliability of the Occlusion Technique as a Tool for the Assessment of the HMI of In-Vehicle Information and Communication Systems。Applied Ergonomics,40,181-184。  new window
19.Grant, K. P., and Pennypacker, J. S.(2006)。Project Management Maturity: An Assessment of Project Management Capabilities among and between Selected Industries。IEEE Transactions on Engineering Management,53(1),59-68。  new window
20.Hutchinson, A., and Finnemore, M.(1999)。“Standardized Process ImprovemeStandardized Process Improvement for Construction Enterprisesnt for Construction Enterprises,"。Total Quality Management & Business Excellence,10(4-5),576-583。  new window
21.Teng, J. T. C., Grover, V., and Fielder, K. D.(1994)。Re-designing Business Process Using Information Technology。Long Range Planning,27(1),95-106。  new window
22.Wi l l i ams , P.(2008)。A Practical Application of CMM to Medical Security Capability。Information Management & Computer Security,16(1),58-73。  new window
會議論文
1.黃世禎、江忠智、葉菁萍(2009)。資訊科技服務管理差異分析評估模式。  延伸查詢new window
2.Lutteroth, C., Luxton-Reilly, A., Dobbie, G., and Hamer, J.(2007)。A Maturity Model for Computing Education66,107-114。  new window
3.Marshall, S., and Mitchell, G.(2002)。An E-Learning Maturity Model。  new window
4.Rudd, C.(2004)。An Introductory Overview of ITIL。  new window
研究報告
1.Gremba, J., and Myers, C.(1997)。The IDEAL Model: A Practical Guide for Improvement。  new window
2.ISO(2000)。Implementing Your ISO 9001:2000 Quality Management System。  new window
3.ITIL(2008)。Achieving IT Service Leadership。  new window
4.Niessink, F., Clerc, V., and Van Vliet, H.(2002)。The IT Service Capability Maturity Model。  new window
5.SEI(2006)。CMMI v1.2。Pittsburgh。  new window
6.SEI(2006)。The SCAMPI Method for CMMI Appraisal。Pittsburgh。  new window
7.SEI(2006)。The IDEAL Guide。Pittsburgh。  new window
8.SEI(2009)。CMMI for Service。Pittsburgh。  new window
圖書
1.Evans, J. R. and Dean, W.(200)。Total Quality: Management, Organization, and Strategy (2nd ed.)。Cincinnati,OH:South-Western College Publication。  new window
2.Lowenthal, J. N.(1994)。Reengineering the Organization: A Step-By-Step Approach to Corporate Revitalization。ASQ Quality Press。  new window
3.Yin, R. K.(2002)。Case study research: Design and methods。Thousand Oaks, CA:Newbury Park:San Diego, CA:Sage:Sage Publications。  new window
4.Wimmer, Roger D.、Dominick, Joseph R.(2000)。Mass Media Research: An Introduction。Belmont, California:Wadsworth Publishing Company。  new window
5.Juran, J. M.、Gryan, F. M.、Brigham, R. S.(1974)。Quality control handbook。New York:McGraw-Hill Book CO.。  new window
6.Crosby, Philip B.(1979)。Quality is Free: the Art of Making Quality Certain。New York:New American Library。  new window
7.吳明隆(2005)。統計應用學習實務SPSS:問卷分析與應用統計。台北。  延伸查詢new window
8.Curtis, B.(2005)。Integrating CMMI with COBIT and ITIL。  new window
9.Davenport, T. H.(1993)。Process Innovation。Boston。  new window
10.Hargis, G., Carey, M., Hernandez, A. K., Hughes, P., Longo, D., Rouiller, S., and Wilde, E.(2004)。Developing Quality Technical Information: A Handbook for Writers and Editors。  new window
11.OGC(2001)。ITIL Managing IT service。London。  new window
12.OGC(2000)。Service Support。London。  new window
13.OGC(2002)。Planning to Implement Service Management。London。  new window
14.Salle, M.(2004)。IT Service Management and IT Governance: Review, Comparative Analysis and their Impact on Utility Computing。  new window
15.Sen, A., Sinha, A. P., and Ramamurthy, K.(2006)。Data Warehousing Process Maturity: An Exploratory Study of Factors Influencing User Perceptions。IEEE Transactions on Engineering Management。  new window
 
 
 
 
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