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題名：工作標準化對政府部門之重要性：稅務人員工作標準化認知與其工作投入關係之研究
書刊名：商學學報. 空大
作者：陳津美 引用關係／李沛慶 引用關係／周建亨 引用關係
作者(外文)：Chen, Chin-mei／Lee, Pei-ching／Chou, Chien-heng
出版日期：2010
卷期：18
頁次：頁1-24
主題關鍵詞：工作標準化；工作投入；稅務機關
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(1) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:1
  • 點閱點閱:34
Other
1.Oliver, R. L., and Anderson, E.(1994)。An empirical test of the consequences of behavior and outcome-bases sales control systems。  new window
期刊論文
1.Hartline, M. D、Ferrell, O. C.(1996)。The management of customer-contact service employees: An empirical investigation。Journal of Marketing，60(4)，52-70。  new window
2.陳津美、周建亨(20030700)。工作標準化與租稅查核品質關係之研究。商學學報. 空大，11，177-196。new window  延伸查詢new window
3.陳彥霖(20061001)。查稅人員罰緩獎金與離職率。政策週報，34，7-8。  延伸查詢new window
4.Adler, Paul S.(199301)。Time-and-motion regained?。Harvard Business Review，71(1)，97-108。  new window
5.Brockner, J.、Grover, S. L.、Blonder, M. D.(1988)。Predictors of survivors' job involvement following layoffs: A field study。Journal of Applied Psychology，73(3)，436-442。  new window
6.Brown, W.(1987)。What is work?。Management Decision，25(2)，41-48。  new window
7.Buchanan, Bruce(1975)。Red-Tape and the Service Ethic: Some Unexpected Differences Between Public and Private Managers。Administration and Society，6(4)，423-444。  new window
8.Imai, M.(1992)。Solving quality problems using common sense。Asia Pacific Journal of Quality Management，1(2)，71-75。  new window
9.Hsieh, A. T.、Chou, C. H.、Chen, C. M.(2002)。Job standardization and service quality: A closer look at the application of total quality management to the public sector。Total Quality Management，13(7)，923-936。  new window
10.Klein, J. A.(1991)。A reexamination autonomy in light of new manufacturing practices。Human Relations，44(1)，21-38。  new window
11.Morrow, P. C.、McElroy, J. C.(1986)。Research notes on assessing measures of work commitment。Journal of Occupational Behavior，7(1)，139-145。  new window
12.Mani, Bonnie G.(1995)。Old wine in new bottles tastes better: A case study of TQM implementation in the IRS。Public Administration Review，55(2)，147-158。  new window
13.Sohi, R. S.、Smith, D. C.、Ford, N. M.(1996)。How does sharing a sales force between multiple divisions affect salespeople?。Journal of the Academy of Marketing Science，24(3)，195-207。  new window
14.Saint-Martin, D.(2001)。When industrial policy shapes public sector reform: Total quality management in Britain and France。West European Politics，24，105-124。  new window
15.Teas, R. K.(1983)。Supervisory behavior, role stress, and the job satisfaction of industrial salespeople。Journal of Marketing Research，20(1)，84-91。  new window
16.Ungan, M. C.(2006)。Standardization through process documentation。Business Process Management Journal，12(2)，135-148。  new window
17.Fisher, C. D.、Gitelson, R. A.(1983)。A meta-analysis of the correlates of role conflict and ambiguity。Journal of Applied Psychology，68(2)，320-333。  new window
18.李書行(19950200)。過程結果並重，個人群體兼顧--務實創新的策略性績效評估。會計研究月刊，113，15-23。  延伸查詢new window
19.Cheloha, R. S.、Farr, J. L.(1980)。Absenteeism, job involvement, and job satisfaction in an organizational setting。Journal of Applied Psychology，65(4)，467-473。  new window
20.Boles, J. S.、Johnston, M. W.、Hair, J. F.(1997)。Role Stress, Work-family Conflict and Emotional Exhaustion: Inter-relationships and Effects on Some Work-related Consequences。The Journal of Personal Selling and Sale Management，17(1)，17-28。  new window
21.Kelley, S. W.(1993)。Discretion and the service employee。Journal of Retailing，69(1)，104-126。  new window
22.Viano, R. P.、Foster, S. T. Jr.(1996)。Using quality management to improve customer responsiveness at the Internal Revenue Service。Production and Inventory Management Journal，37(2)，37-43。  new window
23.Webster, Cynthia、Sundaram, D. S.(1998)。Service Consumption Criticality in Failure Recovery。Journal of Business Research，41(2)，153-159。  new window
24.Saal, Frank E.(1978)。Job involvement: A multivariate approach。Journal of Applied Psychology，63(1)，53-61。  new window
25.Bove, L.、Mitzifiris, B.(2007)。Personality traits and the process of store loyalty in a transactional prone context。The Journal of Services Marketing，21(7)，507-519。  new window
26.Mirels, H. L.、Garrett, J. B.(1971)。The Protestant work ethic as a personality variable。Journal of Consulting and Clinical Psychology，36(1)，40-44。  new window
27.Spicer, Michael W.、Lundstedt, S. B.(1976)。Understanding Tax Evasion。Public Finance，31(2)，295-305。  new window
28.Warneryd, K. E.、Walerud, B.(1982)。Taxes and economic behavior: Some interview data on tax evasion in Sweden。Journal of Economic Psychology，3(2)，187-211。  new window
29.Parasuraman, A.、Berry, Leonard L.、Zeithaml, Valarie A.(1991)。Perceived Service Quality as a Customer-Based Performance Measure: An Empirical Examination of Organizational Barriers Using an Extended Service Quality Model。Human Resource Management，30(3)，335-364。  new window
30.Hage, Jerald、Aiken, Michael(1969)。Routine Technology, Social Structure, and Organizational Goals。Administrative Science Quarterly，14(3)，366-377。  new window
31.Brown, Steven P.(1996)。A meta-analysis and review of organizational research on job involvement。Psychological Bulletin，120(2)，235-255。  new window
32.Tse, David K.、Wilton, Peter C.(1988)。Models of Consumer Satisfaction Formation: An Extension。Journal of Marketing Research，25(2)，204-212。  new window
33.Kanungo, Rabindra N.(1982)。Measurement of job and work involvement。Journal of Applied Psychology，67(3)，341-349。  new window
34.Andreoni, James、Erard, Brian、Feinstein, Jonathan(1998)。Tax Compliance。Journal of Economic Literature，36(2)，818-860。  new window
35.Hartline, M. D.、McKee, D. O.、Maxham, J. G. III(2000)。Corridors of Influence in the Dissemination of Customer-oriented Strategy to Customer Contact Service Employees。Journal of Marketing，64(2)，35-50。  new window
36.Swan, John E.、Oliver, Richard L.(1989)。Postpurchase communications by consumers。Journal of Retailing，65(4)，516-533。  new window
37.Churchill, Gilbert A. Jr.、Surprenant, Carol(1982)。An Investigation into the Determinants of Customer Satisfaction。Journal of Marketing Research，19(4)，491-504。  new window
38.File, K. M.、Judd, B. B.、Prince, R. A.(1992)。Interactive Marketing: The Influence of Participation on Positive Word-of-Mouth and Referrals。Journal of Services Marketing，6(4)，5-14。  new window
39.Kelly, S. W.(1992)。Developing Customer Orientation among Service Employees。Journal of the Academy of Marketing Science，20(1)，27-36。  new window
40.Hsieh, Y. M.、Hsieh, A. T.(2001)。Enhancement of Service Quality with Job Standardization。The Service Industries Journal，21(3)，147-166。  new window
41.Fisk, R. P.、Brown, S. W.、Bitner, M. J.(1993)。Tracking the Evolution of the Service Marketing Literature。Journal of Retailing，69(1)，61-103。  new window
42.House, R. J.(1971)。A Path-Goal Theory of Leader Effectiveness。Administrative Science Quarterly，16(3)，321-338。  new window
43.Morrow, P. C.(1983)。Concept redundancy in organizational research: The case of work commitment。Academy of Management Review，8(3)，486-500。  new window
44.Lodahl, T. M.,、Kejner, M.(1965)。The definition and measurement of job involvement。Journal of Applied Psychology，49(1)，24-33。  new window
45.Wegge, J.、Schmidt, K. H.、Parkes, C.、Van Dick, R.(2007)。Taking a sickie: Job satisfaction and job involvement as interactive predictors of absenteeism in a public organization。Journal of Occupational & Organizational Psychology，80(1)，77-89。  new window
46.Hsieh, Y. M、Hsieh, A. T.(2003)。Does job standardization increase job burnout?。International Journal of Manpower，24(5)，590-614。  new window
47.Buchanan, Bruce II.(1974)。Government Managers, Business Executives, and Organizational Commitment。Public Administration Review，34(4)，339-347。  new window
48.Sims, H. P.、Szilagyi, A. D.、Keller, R. T.(1976)。The measurement of job characteristics。Academy of Management Journal，19(2)，195-212。  new window
49.Voss, G. B.、Parasuraman, A.、Grewal, D.(1998)。The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges。Journal of Marketing，62(4)，46-61。  new window
50.Jang, Y.、Lee, J.(1998)。Factors influencing the success of management consulting projects。International Journal of Project Management，16(2)，67-72。  new window
學位論文
1.黃乃蓮(2004)。對台灣稅務機關推動ISO-9002政策之實證研究--V.C.S.策略管理架構、公共事務管理整合架構與判斷分析架構(碩士論文)。國立中山大學。  延伸查詢new window
2.方代青(2000)。工作壓力、工作滿足、組織承諾與離職傾向間關聯性之探討--以南市稅捐稽處為例(碩士論文)。國立成功大學。  延伸查詢new window
圖書
1.Nunnally, J. C.、Bernstein, I. H.(1994)。Psychometric Theory。New York, NY：McGraw-Hill。  new window
2.財政部稅制委員會(2007)。稅捐稽徵法法令彙編。台北：財政部。  延伸查詢new window
3.財政部稅制委員會(2009)。所得稅法令彙編。台北：財政部。  延伸查詢new window
4.財政部統計處(2009)。中華民國97年財政統計年報。台北：財政部。  延伸查詢new window
5.財政部臺北市國稅局(2009)。為民服務白皮書。台北：財政部台北市國稅局。  延伸查詢new window
6.臺北市稅捐稽徵處(2007)。96全方位納稅服務。台北：台北市稅捐稽徵處。  延伸查詢new window
7.臺北市稅捐稽徵處(2010)。為民服務白皮書。台北：台北市稅捐稽徵處。  延伸查詢new window
8.Berry, L.(1994)。On Great Service。New York：The Free Press。  new window
9.Cohen, J.、Cohen, P.、West, S. G.、Aiken, L. S.(2003)。Applied multiple regression/correlation analysis for the behavioral sciences。Mahwah, NJ：Lawrence Erlbaum Associates。  new window
10.Gibson, J. L.、Ivancevich, J. M.、Donnelly, J. H. Jr.(1973)。Organizations, Structure, Processes, Behavior。Business Publications, Inc.。  new window
11.Hallowell, R.、Schlesinger, L. L.(2000)。The service-profit chain。The Handbook for Services Marketing and Management。Thousand Oaks, CA：Sage Publications。  new window
12.Pike, J.、Richard, B.(1996)。TQM in Action: A Practical Approach Continuous Performance Improvement。London：Chapman and Hall。  new window
13.Peter, J. Paul、Olson, Jerry C.(1996)。Consumer Behavior and Marketing Strategy。Richard D. Irwin。  new window
14.Schermerhorn, J. R., Jr.、Hunt, J. G.、Osborn, R. N.(1994)。Managing organizational behavior。Massachusetts：Blackwell Publishers。  new window
15.Lawler, E. E. III(1986)。High-involvement Management: Participative Strategies for Improving Organizational Performance。Jossey-Bass。  new window
16.Niven, P. R.(2002)。Balanced scorecard step-by-step: Maximizing performance and maintaining result。New York：John Wiley & Sons, Inc。  new window
17.Darlington, R. B.(1990)。Regression and Linear Models。New York：McGraw-Hill。  new window
18.Cohen, Steven、Brand, Ronald(1993)。Total Quality Management in Government: A Practical Guide for the Real World。San Francisco, CA：Jossey-Bass。  new window
19.Lewis, Alan(1982)。The Psychology of Taxation。Oxford：Martin Robertson。  new window
20.Fitzsimmons, J. A.、Fitzsimmons, M. J.(1994)。Service Management for Competitive Advantage。New York：McGraw-Hill。  new window
21.Lawler, Edward E. III(1992)。The Ultimate Advantage: Creating the High-Involvement Organization。San Francisco, California：Jossey-Bass。  new window
22.黃燕輝、蔡培元、陳美琳、林桂英(1999)。稽徵機關運用ISO品質保證系統建立內部稽核制度之研究。高雄：財政部高雄市國稅局。  延伸查詢new window
23.Rainey, Hal G.(1997)。Understanding and Managing Public Organizations。San Francisco：Jossey-Bass。  new window
24.Rosenberg, Morris(1979)。Conceiving the Self。Basic Books。  new window
25.Pfeffer, Jeffrey(1994)。Competitive advantage through people: Unleashing the power of the work force。Boston, Massachusetts：Harvard Business School Press。  new window
26.Robbins, S. P.(2005)。Organizational behavior。Prentice-Mall, Inc.。  new window
27.Hackman, J. Richard、Oldham, Greg R.(1980)。Work Redesign。Addison-Wesley Publishing Company。  new window
28.Kaplan, Robert S.、Norton, David P.(1996)。The Balanced Scorecard: Translating Strategy into Action。Boston：Harvard Business School Press。  new window
29.Hoffman, K. D.、Bateson, J. E. G.(2006)。Services marketing: Concepts, strategies, & cases。Australia：Thomson /South-Western。  new window
圖書論文
1.House, R. J.、Dessler, G.(1974)。The path-goal theory of leadership: Some post hoc and a priori tests。Contingency Approaches to Leadership。Carbondale, Illinois：Southern Illinois University Press。  new window
2.Bowen, D. E.、Schneider, B.(1985)。Boundary-spanning-role employees and the service encounter: some guidelines for management and research。The service encounter。Lexington, MA：Lexington Public Health。  new window
 
 
 
 
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