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題名：A Usability Evaluation Model for Academic Library Websites: Efficiency, Effectiveness and Learnability
書刊名：圖書資訊學刊
作者：Joo, Soohyung／Lin, Suyu／Lu, Kun
出版日期：2011
卷期：9:2
頁次：頁11-26
主題關鍵詞：Usability evaluation；Library websites；Academic libraries
原始連結：連回原系統網址new window
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  • 點閱點閱:42
Purpose – This paper aimed to develop a usability evaluation model and associated survey tool in the context of academic libraries. This study not only proposed a usability evaluation model but also a practical survey tool tailored to academic library websites. Design/methodology – A usability evaluation model has been developed for academic library websites based on literature review and expert consultation. Then, the authors verified the reliability and validity of the usability evaluation model empirically using the survey data from actual users. Statistical analysis, such as descriptive statistics, internal consistency test, and a factor analysis, were applied to ensure both the reliability and validity of the usability evaluation tool. Findings – From the document analysis and expert consultation, this study identified eighteen measurement items to survey the three constructs of the usability, effectiveness, efficiency, and learnability, in academic library websites. The evaluation tool was then validated with regard to data distribution, reliability, and validity. The empirical examination based on 147 actual user responses proved the survey evaluation tool suggested herein is acceptable in assessing academic library website usability. Originality/Value – This research is one of the few studies to engender a practical survey tool in evaluating library website usability. The usability model and corresponding survey tool would be useful for librarians and library administrators in academic libraries who plan to conduct a usability evaluation involving large sample.
期刊論文
1.Al-Maskari, A.、Sanderson, M.(2010)。A review of factors influencing user satisfaction in information retrieval。Jounal of American Society for Information Science & Technology，61(5)，859-868。  new window
2.Bevan, N.、Macleod, M.(1994)。Usability measurement in context。Behavior & Information Technology，13(1/2)，132-145。  new window
3.Cook, C.、Heath, F.(2001)。Users' perceptions of library service quality: A LibQUAL+ Qualitative study。Library Trends，49(4)，548-584。  new window
4.Eliasen, K.、McKinstry, J.、Fraser, B. M.、Babbitt, E. P.(1997)。Navigating online menus: A quantitative experiment。College & Research Libraries，58(6)，509-516。  new window
5.Guenther, K.(2003)。Assessing web site usability。Online，27，65-68。  new window
6.Hammill, S.(2003)。Usability testing at Florida International University Libraries: what we learned。Electronic Journal of Academic and Special Librarianship，4(1)。  new window
7.Jeng, J.(2005)。Usability assessment of academic digital libraries: Effectiveness, efficiency, satisfaction, and learnability。Libri，55，96-121。  new window
8.Joo, S.、Lee, J. Y.(2011)。Measuring the usability of academic digital libraries: Instrument development and validation。The Electronic Library，29(4)，523-537。  new window
9.Lee, J.、Han, S.、Joo, S.(2008)。The analysis of the information users' needs and information seeking behavior in the field of science and technology。Journal of the Korean Society for Information Management，25(2)，127-141。  new window
10.Oulanov, A.、Pajarillo, E. J. Y.(2002)。CUNY Web: usability study of the webbased GUI version of the bibliographic database of the City University of New York (CUNY)。The Electronic Library，20(6)，481-487。  new window
會議論文
1.Joo, S.、Lu, K.(2011)。Factors affecting satisfaction and re-visit intentions in three different information resource environments: search engine, online database and OPAC。San Diego, California。  new window
2.Kyrillidou, M.、Giersch, S.(2005)。Developing the DigiQUAL protocol for digital library evaluation。New York。172-173。  new window
3.Joo, S.(2010)。How are usability elements-efficiency, effectiveness, and satisfaction -correlated with each other in the context of digital libraries?。Pittsburgh, PA, USA。  new window
研究報告
1.Lee, K. P.(2004)。A study on the improvement plan by analyzing user interaction pattern with the RISS。Seoul。  new window
2.Havercamp, S. M.(2009)。Evaluating the reliability and validity of the questionnaire for situational information: Item analyses。  new window
學位論文
1.Jeng, J.(2006)。Usability of the digital library: An evaluation model。  new window
2.Ray, S. D.(2002)。Web guidelines & usability。Indiana University。  new window
3.Zazelenchuk, T. W.(2002)。Measuring satisfaction in usability tests: a comparison of questionnaire administration methods and an investigation into users' rationales for satisfaction。Indiana University。  new window
圖書
1.Nielsen, J.、Mack, R. L.(1994)。Usability Inspection Methods。NY：John Wiley & Sons, Inc.。  new window
2.Brinck, T.、Gergle, D.、Wood, S. D.(2002)。Usability for the web: designing web sites that work。San Diego, CA：Academic Press。  new window
3.Nielsen, Jakob(1993)。Usability Engineering。San Francisco, CA。  new window
4.Anastasi, Anne、Urbina, Susana(1997)。Psychological Testing。Upper Saddle River, N.J.：Prentice Hall。  new window
5.DeVellis, Robert F.(2003)。Scale development: theory and applications。Sage。  new window
6.Booth, P.(1989)。An Introduction to humancomputer interaction。London。  new window
7.Kim, Y.(2005)。Guidelines for enhancing usability in diverse mobile convergence platforms。Seoul。  new window
其他
1.International Organization for Standardization, Technical Committee of Ergonomics(1998)。Ergonomic requirements for office work with visual display terminals (VDTs): Part 11: Guidance on usability。  new window
2.MIT Information Services and Technology(2011)。Usability Guidelines，http://ist.mit.edu/services/consulting/usability/guidelines。  new window
圖書論文
1.Shackel, B.(1991)。Usability-context, framework, definition, design and evaluation。Human Factors for Informatics Usability。Cambridge：Cambridge University Press。  new window
 
 
 
 
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