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題名:A Structural Equation Model of Management Strategies and Firm Performance: A Case Study of Logistics Service Quality on Home Delivery
書刊名:International Journal of Electronic Customer Relationship Management
作者:Huang, Yu-kaiFeng, Cheng-minWu, Pei-ju
出版日期:2009
卷期:3:3
頁次:頁281-300
主題關鍵詞:Electronic commerceHome deliveryOnline auctionsLogistics servicesStructured equation modellingSEMImportance-performance analysisIPA
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:0
  • 點閱點閱:11
Other
1.Mentzer T. M. and Williams L. R.(2001)。The role of logistics leverage in marketing strategy。  new window
期刊論文
1.Mentzer, J. T.、Flint, D. J.、Kent, J. L.(1999)。Developing a Logistics Service Quality Scale。Journal of Business Logistics,20(1),9-32。  new window
2.Harding, F. E.(1998)。Logistics service provider quality: private measurement, evaluation and improvement。Journal of Business Logistics,19,103-122。  new window
3.Oliver, R. L.(1999)。Whence consumer loyalty?。Journal of Marketing,63,33-44。  new window
4.Mentzer, J. T.、Flint, D. J.、Hult, G. T. M.(2001)。Logistics Service Quality as a Segment-Customized Process。Journal of Marketing,65(4),82-104。  new window
5.Hesse, Markus(2002)。Shipping News: The Implications of Electronic Commerce for Logistics and Freight Transport。Resources Conservation and Recycling,36(3),211-240。  new window
6.Bendapudi, N.、Berry, L. L.(1997)。Customers' motivations for maintaining relationships with service providers。Journal of Retailing,73(1),15-37。  new window
7.Fornell, Claes、Johnson, Michael D.、Anderson, Eugene W.、Cha, Jaesung、Bryant, Barbara Everitt(1996)。The American Customer Satisfaction Index: Nature, Purpose, and Findings。Journal of Marketing,60(4),7-18。  new window
8.Dick, Alan S.、Basu, Kunal K.(1994)。Customer Loyalty: Toward an Integrated Conceptual Framework。Journal of the Academy of Marketing Science,22(2),99-113。  new window
9.Flavián, Carlos、Guinalíu, M.、Gurrea, R.(2006)。The role played by perceived usability, satisfaction and consumer trust on website loyalty。Information & Management,43(1),1-14。  new window
10.Fornell, Claes(1992)。A national customer satisfaction barometer: The Swedish experience。Journal of Marketing,56(1),6-21。  new window
11.Shankar, Venkatesh、Smith, Amy K.、Rangaswamy, Arvind(2003)。Customer Satisfaction and Loyalty in Online and Offline Environments。International Journal of Research in Marketing,20(2),153-175。  new window
12.Srinivasan, Srini S.、Anderson, Rolph、Ponnavolu, Kishore(2002)。Customer loyalty in e-Commerce: An exploration of its antecedents and consequences。Journal of Retailing,78(1),41-50。  new window
13.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。  new window
14.Zeithaml, Valarie A.(1988)。Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence。Journal of Marketing,52(3),2-22。  new window
會議論文
1.Feng C. M.、Y. K. Huang(2006)。The evaluation of retiling delivery service Quality by AHP。4th International Conference on Supply Chain Management and Information System,1017-1025。  new window
其他
1.Boyer, K. K. ; Hult, T. M.(2006)。Customer behavioral intentions for online purchases: an examination of fulfillment method and customer experience level。  new window
2.Chen, C. F.(2008)。Investigations structural relationships between service quality, perceived value, satisfaction and behavioral intentions for air passengers: evidence from Taiwan。  new window
3.Christo, B.(2007)。A psychometric assessment of e-s-qual: a scale to measure electronic service quality。  new window
4.Cliff, D.(2003)。Explorations in evolutionary design of online auction market mechanisms。  new window
5.John, T. M. and Kahn, K. B.(1995)。A framework of logistics research。  new window
6.Joseph, P. B. and Elliot, R.(2005)。Internet book retailing and supply chain management: an analytical study of inventory location speculation and postponement。  new window
7.Marla, R. S. and Barbara, S.(2002)。Consumer bidding behavior on internet auction site。  new window
8.Michael, A. J. ; David, L. M. ; Sharon, E. B.(2002)。Why customer stay: measuring the underlying dimension of services switching costs and managing their differential strategic outcomes。  new window
 
 
 
 
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