期刊論文| 1. | Feng, Y. X.、Zheng, B.、Tan, J. R.(2007)。Exploratory study of logistics service quality scale based on online shopping malls。Journal of Zhejiang University Science A，8(6)，926-931。   |
| 2. | Gabrielsson, M.、Gabrielsson, P.(2011)。Internet-based sales channel strategies of born global firms。International Business Review，20(1)，88-99。 |
| 3. | Toufaily, E.、Ricard, L.、Perrien, J.(2013)。Customer loyalty to a commercial website: Descriptive meta-analysis of the empirical literature and proposal of an integrative model。Journal of Business Research，66(9)，1436-1447。 |
| 4. | Brady, M. K.、Knight, G. A.、Cronin, J. J. Jr.、Tomas, G.、Hult, M.、Keillor, B. D.(2005)。Removing the Contextual Lens: A Multinational, Multi-setting Comparison of Service Evaluation Models。Journal of Retailing，81(3)，215-230。 |
| 5. | Dou, W.、Ghose, S.(2006)。A Dynamic Nonlinear Model of Online Retail Competition Using Cusp Catastrophe Theory。Journal of Business Research，59(7)，838-848。 |
| 6. | Buckle, P.、Mars, G.、Smale, S.(2000)。New Approaches to assessing vulnerability and resilience。Australian Journal of Emergency Management，15(2)，8-14。 |
| 7. | Mentzer, J. T.、Gomes, R.、Krapfel, R. E. Jr.(1989)。Physical distribution service: a fundamental marketing concept?。Journal of the Academy of Marketing Science，17(1)，53-62。 |
| 8. | 黃昱凱、郭奕妏、徐世偉(20090600)。Applying Importance: Performance Analysis to Evaluate Logistics Service Quality for Online Shopping among Retailing Delivery。International Journal of Electronic Business Management，7(2)，128-136。 |
| 9. | Kim, S.-H.、Holland, S.、Han, H.-S.(2013)。A Structural Model for Examining How Destination Image, Perceived Value, and Service Quality Affect Destination Loyalty: A Case Study of Orlando。International Journal of Tourism Research，15(4)，313-328。 |
| 10. | Holling, C. S.(1973)。Resilience and stability of ecological system。Annual Review of Ecology, Evolution, and Systematics，4，1-23。 |
| 11. | Kassim, N.、Abdullah, N. A.(2010)。The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e‐commerce settings: A cross cultural analysis。Asia Pacific journal of Marketing and Logistics，22(3)，351-371。 |
| 12. | Raza, Muhammad Ahmad、Siddiquei, Ahmad Nabeel、Awan, Hayat M.、Bukhari, Khurram(2012)。Relationship between service quality, perceived value, satisfaction and revisit intention in hotel industry。Interdisciplinary Journal of Contemporary Research In Business，4(8)，788-805。 |
| 13. | Huang, Y. K.、Hsieh, C. H.、Zhao, J. M.(2012)。The Analysis of Vulnerability in Low-carbon Delivery System Using Analytical Hierarchy Process。Applied Mechanics and Materials，253-255，1571-1574。 |
| 14. | Orel, Fatma Demirci、Kara, Ali(2014)。Supermarket self-checkout service quality, customer satisfaction, and loyalty: Empirical evidence from an emerging market。Journal of Retailing and Consumer Services，21(2)，118-129。 |
| 15. | Jun, M. J.、Yang, Z. L.、Kim, D. S.(2004)。Customers' perceptions of online retailing service quality and their satisfaction。International Journal of Quality & Reliability Management，21(8)，817-840。 |
| 16. | Mentzer, J. T.、Flint, D. J.、Hult, G. T. M.(2001)。Logistics Service Quality as a Segment-Customized Process。Journal of Marketing，65(4)，82-104。 |
| 17. | Stank, T. P.、Goldsby, T. J.、Vickery, S. K.、Savitskie, K.(2003)。Logistics service performance: estimating its influence on market share。Journal of Business Logistics，24(1)，27-55。 |
| 18. | Christopher, M.、Peck, H.(2004)。Building the resilient supply chain。The International Journal of Logistics Management，15(2)，1-14。 |
| 19. | 馮正民、黃昱凱(20061200)。轉移成本與服務品質對線上購物店配取貨點選擇行為之影響。運輸計劃，35(4)，507-542。 延伸查詢 |
| 20. | 黃昱凱、馮正氏、許紋綺(20150600)。兩岸店配物流服務擴散過程。運輸計劃，44(2)，187-213。 延伸查詢 |
| 21. | Oliva, Terence A.、Oliver, Richard L.、MacMillan, Ian C.(1992)。A catastrophe model for developing service satisfaction strategies。Journal of Marketing，56(3)，83-95。 |
| 22. | Hsiao, Y. H.、Chen, M. C.、Liao, W. C.(2017)。Logistics service design for cross-border E-commerce using Kansei engineering with text-mining-based online content analysis。Telematics and Informatics，34(4)，284-302。 |
| 23. | 謝承憲、郭奕妏(20140800)。Antecedents of Retail Delivery Loyalty: An Empirical Study on Online Auction Logistics。品質學報，21(4)，285-304。 |
| 24. | Loureiro, Sandra M. C.、Dias Sardinha, Idalina M.、Reijnders, Lucas(2012)。The Effect of Corporate Social Responsibility on Consumer Satisfaction And Perceived Value: the Case of the Automobile Industry Sector in Portugal。Journal of Cleaner Production，37，172-178。 |
| 25. | Woodruff, Robert B.(1997)。Customer value: The next source for competitive advantage。Journal of the Academy of Marketing Science，25(2)，139-153。 |
| 26. | Burnham, Thomas A.、Frels, Judy K.、Mahajan, Vijay(2003)。Consumer Switching Costs: A Typology, Antecedents, and Consequences。Journal of the Academy of Marketing Science，31(2)，109-126。 |
| 27. | 黃昱凱、金觀濤(20120400)。以劇變模型探討影響消費者選擇電子書行為因素。行銷科學學報，8(1)，1-21。 延伸查詢 |
| 28. | Angelis, V.、Angelis-Dimakis, A.、Dimaki, K.(2013)。A Country's Process of Development as Described by a Butterfly Catastrophe Model: The Case of European South。International Journal of Economic Sciences and Applied Research，6(2)，25-45。 |
| 29. | Li, Z.、Zhao, H. Y.、Liu, G. Z.、Liu, J. J.(2012)。Population Dynamics of Insect Pests of Butterfly Catastrophe Model and Analysis。Journal of Northwest A & F University，40(9)，103-108。 |
| 30. | Mao, C. K.、Ding, C. G.、Lee, H. Y.(2010)。Post-SARS Tourist Arriva Recovery Patterns: An Analysis Based on a Catastrophe Theory。Tourism Management，31(6)，855-861。 |
| 31. | Turner, B. L. II、Kasperson, Roger E.、Matson, Pamela A.、McCarthy, James J.、Corell, Robert W.、Christensen, Lindsey、Eckley, Noelle、Kasperson, Jeanne X.、Luers, Amy、Martello, Marybeth L.、Polsky, Colin、Pulsipher, Alexander、Schiller, Andrew(2003)。A framework for vulnerability analysis in sustainability science。Proceedings of the National Academy of Sciences of the United States of America，100(14)，8074-8079。 |
| 32. | Parasuraman, Ananthanarayanan(1997)。Reflections on gaining competitive advantage through customer value。Journal of the Academy of Marketing Science，25(2)，154-161。 |
| 33. | Huang, Y. K.、Feng, C. M.(2017)。A Cusp Catastrophe Model for Developing Logistics Service Satisfaction Strategies: Multi-Case Study of Taipei, Shanghai and Hong Kong。Journal of the Eastern Asia Society for Transportation Studies，12，2233-2251。 |
| 34. | 馮正民、黃昱凱(20051200)。劇變理論與應用。物理，27(6)，803-807。 延伸查詢 |
| 35. | 黃昱凱(20130600)。以尖點劇變模型發展電子商務店配物流服務忠誠度之策略。運輸學刊，25(2)，143-167。 延伸查詢 |
| 36. | Parasuraman, Ananthanarayanan、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implications for Future Research。Journal of Marketing，49(4)，41-50。 |
| 37. | 黃昱凱(20201200)。Level 4等級自駕車道德困境決策行為初探：電車困境的應用。運輸學刊，32(4)，427-462。 延伸查詢 |
| 38. | 黃昱凱、馮正民、林維薇(20130900)。整合羅吉特模式與聯合分析法構建網路拍賣消費者選擇配送商品模型。運輸學刊，25(3)，309-341。 延伸查詢 |
| 39. | Arentze, T. A.、Dellaert, B. G.、Chorus, C. G.(2014)。Incorporating Mental Representations in Discrete Choice Models of Travel Behavior: Modeling Approach and Empirical Application。Transportation Science，49(3)，577-590。 |
| 40. | Feng, C. M.、Huang, Y. K.(2006)。The effects of switching costs and service quality on choice behavior of the pick-up point for online shopping。Transportation Planning Journal，35(4)，507-542。 |
| 41. | Paulssen, M.、Temme, D.、Vij, A.、Walker, J. L.(2014)。Values, Attitudes and Travel Behavior: A Hierarchical Latent Variable Mixed Logit Model of Travel Mode Choice。Transportation，41(4)，873-888。 |
| 42. | Eid, R.(2015)。Integrating Muslim Customer Perceived Value, Satisfaction, Loyalty and Retention in the Tourism Industry: An empirical study。International Journal of Tourism Research，17(3)，249-260。 |
| 43. | Subramanian, N.、Gunasekaran, A.、Yu, J.、Cheng, J.、Ning, K.(2014)。Customer satisfaction and competitiveness in the Chinese E-retailing: Structural equation modeling (SEM) approach to identify the role of quality factors。Expert Systems with Applications，41(1)，69-80。 |
| 44. | Gupta, Alok、Su, Bo-chiuan、Walter, Zhiping(2004)。An Empirical Study of Consumer Switching from Traditional to Electronic Channels: A Purchase-Decision Process Perspective。International Journal of Electronic Commerce，8(3)，131-161。 |
| 45. | Chen, H. Z.、Qi, Y. W.(2016)。The Evaluation of Customer Satisfaction with the Third Party Logistics Service Quality for Online Shopping。Advances in Economics and Business，4(5)，201-207。 |
| 46. | Deng, Z. I.、Wang, Z. Y.(2016)。Early-Mover Advantages at Cross-Border Business-To-Business E-Commerce Portals。Journal of Business Research，69(12)，6002-6011。 |
| 47. | Pearson, A.、Tadisina, S.、Griffin, C.(2012)。The Role of E-Service Quality and Information Quality in Creating Perceived Value: Antecedents to Web Site Loyalty。Information Systems Management，29(3)，201-215。 |
| 48. | Rao, S.、Goldsby, T. J.、Griffis, S. E.、Deepak, I.(2011)。Electronic Logistics Service Quality (e-LSQ): Its Impact on the Customer's Purchase Satisfaction and Retention。Journal of Business Logistics，32(2)，167-179。 |
| 49. | Tsao, W. C.、Hsieh, M. T.、Lin, T. M.(2016)。Intensifying Online Loyalty! The Power of Website Quality and the Perceived Value of Consumer/Seller Relationship。Industrial Management & Data Systems，116(9)，1987-2010。 |
| 50. | Zavareh, Farnaz Beheshti、Ariff, Mohd Shoki Md、Jusoh, Ahmad、Zakuan, Norhayati、Bahari, Ahamad Zaidi、Ashourian, Mohsen(2012)。E-Service Quality Dimensions and their Effects on E-Customer Satisfaction in Internet Banking Services。Procedia: Social and Behavioral Sciences，40，441-445。 |
| 51. | 財團法人台灣綜合研究院(2014)。能源供給系統氣候變遷風險評估工具介紹。能源部門因應氣候變遷調適策略研析計畫雙週報，2，1-4。 延伸查詢 |
| 52. | 黃昱凱(2017)。以蝴蝶劇變模型分析影響選擇數字閱讀形態因素之研究。出版科學，25(2)，14-20。 延伸查詢 |
| 53. | 黃昱凱、洪林柏、王淑美、沈士傑(2021)。人機合作時，我們需要與機器建立情感連結嗎？。文化事業與管理研究，20(2)，1-36。 延伸查詢 |
| 54. | Svensson, G.(2000)。A Conceptual Framework for the Analysis of Vulnerability in Supply Chains。International Journal of Physical Distribution and Logistics Management，30，731-749。 |
| 55. | Lin, S. M.(2013)。Analysis of Service Satisfaction in Web Auction Logistics Service Using a Combination of Fruit Fly Optimization Algorithm and General Regression Neural Network。Neural Computing and Applications，22(3/4)，783-791。 |
| 56. | Huang, Yu-kai、Feng, Cheng-min、Wu, Pei-ju(20090000)。A Structural Equation Model of Management Strategies and Firm Performance: A Case Study of Logistics Service Quality on Home Delivery。International Journal of Electronic Customer Relationship Management，3(3)，281-300。 |
| 57. | Kamalahmadi, M.、Parast, Mahour M.(2016)。A Review of the Literature on The Principles of Enterprise and Supply Chain Resilience: Major Findings and Directions for Future Research。International Journal of Production Economics，171，116-133。 |
| 58. | Huang, Y. K.、Feng, C. M.(2009)。A Catastrophe Model for Developing Loyalty Strategies: A Case Study on Choice Behaviour of Pick-up Point for Online Shopping。International Journal of Services Operations and Informatics，4(2)，107-122。 |
| 59. | Huang, Y. K.、Feng, C. M.(2014)。Vulnerability Analysis of Store-to-Store Delivery。The SIJ Transactions on Industrial, Financial & Business Management，2(9)，342-347。 |
| 60. | Huang, Y. K.、Feng, C. M.(2016)。Analysis of Vulnerability in Multinational Retailing Delivery Service System: A Case Study of FamilyMart and Circle K。Asian Transport Studies，4(1)，178-193。 |
| 61. | Huang, Y. K.(2017)。Vulnerability of Multinational Retailing Delivery Service: A Case Study of Taobao。International Journal of Business and Administrative Studies，3(2)，72-78。 |
| 62. | Garver, M. S.、Williams, Z.、Stephen Taylor, G.、Wynne, W. R.(2012)。Modelling Choice in Logistics: A Managerial Guide and Application。International Journal of Physical Distribution and Logistics Management，42(2)，128-151。 |
| 63. | Chung, C. C.、Huang, Y. K.(2012)。Dynamic Analysis of Store-to-Store Delivery Service through Fuzzy Cognitive Map。Applied Mechanics and Materials，253-255，1558-1562。 |
| 64. | Oliver, Richard L.(1980)。A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions。Journal of Marketing Research，17(4)，460-469。 |
| 65. | Cronin, J. Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing，56(3)，55-68。 |
| 66. | Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing，64(1)，12-40。 |
| 67. | Zeithaml, Valarie A.(1988)。Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence。Journal of Marketing，52(3)，2-22。 |
| 68. | Deng, Zhao-hua、Lu, Yao-bin、Wei, Kwok-Kee、Zhang, Jin-long(2010)。Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China。International Journal of Information Management，30(4)，289-300。 |