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題名:建構一個驗證卓越經營模式效度之架構
書刊名:品質學報
作者:陳啟光朱珮君張君儀彭翎媛
作者(外文):Chen, Chi-kuangChu, Pei-chunJang, Jiun-yiPeng, Ling-yuan
出版日期:2012
卷期:19:4
頁次:頁305-324
主題關鍵詞:卓越經營模式關聯效標效度建構效度內容效度Business excellence modelBEMCriterion-related validityConstruct validityContent validity
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:4
  • 點閱點閱:16
本文主要目的係探討卓越經營模式是否能夠有效衡量企業卓越經營的績效。根據過去相關文獻整理,發現大部分研究主題皆著重於卓越經營模式各主要構面之間的因果關係探討,對於該模式是否具有衡量企業卓越經營有效性之系統化研究仍相當欠缺。為達到全面檢視卓越經營模式有效性之研究目的,本研究提出一個驗證該模式效度之概念架構。此概念架構係透過內容效度、建構效度與關聯效標效度等三種效度進行卓越經營模式之驗證。本研究首先進行關聯效標效度和建構效度驗證,結果發現卓越經營架構有需要修正的必要性。因此進一步實施內容效度驗證,邀請專家提供相關的修正建議,最後提出一個修正卓越經營模式。上述各項分析結果,在本文中有深入之闡述。
Although Business Excellence Model (BEM) has been used by industries to pursuit business excellence over two decades, it still lacks a systematic diagnostic approach to evaluate how valid the model is able to measure the excellence of an enterprise. The present paper proposes a conceptual framework to examine the validity of BEM. The conceptual framework proposed in this study is intended to perform a comprehensive examination of BEM from three aspects of validity, which includes 'criterion-related validity,' 'construct validity' and 'content validity.' An empirical analysis is conducted to demonstrate how the conceptual framework works. The criterion-related validity is first performed. It is interesting to find that the performances of enablers are served as the mediators to facilitate the enterprise ends up with excellence in customer satisfaction, financial result and social recognition. The construct validity is subsequently performed. The results showed that some constructs are suggested to further investigate. The content validity is finally performed by a panel of experts based on the results derived from above analyses. The details of research findings are illustrated in the paper.
期刊論文
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其他
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2.經濟部工業局(2005)。國家品質獎評審標準自評手冊。  延伸查詢new window
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7.A. Hausner(1999)。Business Success and ABEF Evaluation Results: on the Nexus between Manufacturing Results and Frameworks for Business Excellence。  new window
8.S. M. Meyer and D. A. Collier(2001)。An empirical test of the casual relationships in the Baldrige health care pilot criteria。  new window
9.G. P. Pannirselvam, S. P. Siferd and W. A. Ruch(1998)。Validation of the Arizona Governor’s Quality Award: a test of the Baldrige criteria。  new window
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12.M. Zuckerman(2008)。Rose is a rose is a rose: content and construct validity。  new window
 
 
 
 
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