:::

詳目顯示

回上一頁
題名:應用相關矩陣聚類分析的專家權重評估餐飲服務品質
書刊名:觀光與休閒管理期刊
作者:郭信霖 引用關係顏慎樂
作者(外文):Kuo, Hsin-linYen, Sen-lun
出版日期:2013
卷期:1:1
頁次:頁1-12
主題關鍵詞:群決策相關矩陣聚類分析AHPGroup decision-makingCorrelation matricesClustering analyze
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(3) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:0
  • 點閱點閱:6
本研究意圖在JHP-群決策的評估中,需建構群決策矩陣以及考慮每位專家的意見與權重,又要保持決策矩陣具有AHP中判斷矩陣的一般特性。在目前的評估方法中,很少談到專家的權重計算,因此,在基於相關矩陣和系統聚類分析的原理下,本文提出一種專家的賦權方法,先將各專家進行分類,再根據分類結果計算每位專家權重係數,並以餐飲的服務品質為實例,提供一套實施步驟以及分析說明,使其結果更加客觀、合理、可靠。
Owe to the evaluation methods of AHP-Group decision, the construction of the judgment matrix of group decision-making, because one must consider the different ideas from each expert and keep up that the decision matrix is of the general property of judgment matrix in AHP. To develop a evaluating index of Foodservice Quality by using on AHP-Group decision. These factors could help restaurant management teams to evaluate what to do or how to do their services or works effectively to satisfy their customers that to complete the main idea of this research. Thereby, based on the similarity relation matrix and the fuzzy clustering analyze, it provides a method for deriving the experts’ weights in group decision making, in which, an individual expert are classified with hierarchical clustering principle, and the expert weight coefficients are determined according to the result of classification and individual judgment matrix. Finally, a numerical example shows that the method is feasible and effective.
期刊論文
1.Kincaid, C.、Baloglu, S.、Mao, Z.、Busser, J.(2010)。What really brings them back? The impact of tangible quality on affect and intention for casual dining restaurant patrons。International Journal of Contemporary Hospitality Management,22(2),209-220。  new window
2.Chang, Pao-Cheng、Tsou, Nien-Tao、Yuan, Benjamin J. C.、Huang, Chien-Chun(2002)。Development Trends in Taiwan's Opto-electronics Industry。Technovation,22(3),161-173。  new window
3.Pantouvakis, Angelos(2010)。The relative importance of service features in explaining customer satisfaction: A comparison of measurement models。Managing Service Quality,20(4),366-387。  new window
4.Ramanathan, R.(2001)。A note on the use of the analytic hierarchy process for environmental impact assessment。Journal of Environmental Management,63(1),27-35。  new window
5.Knutson, B.、Stevens, P.、Wullaert, C.、Patton, M.、Yokoyama, F.(1990)。LODGSERV: A service quality index for the lodging industry。Hospitality Research Journal,14(2),277-284。  new window
6.Ribeiro Soriano, D.(2002)。Customers' expectations factors in restaurants: The situation in Spain。International Journal of Quality & Reliability Management,19(8/9),1055-1067。  new window
7.Saaty, T. L.(1990)。The analytic hierarchy process in conflict management。The International Journal of Conflict Management,1(1),47-68。  new window
8.Escobar, M. T.、Aguarón, J.、Moreno-Jiménez, J. M.(2004)。A note on AHP group consistency for the row geometric mean priorization procedure。European Journal of Operational Research,153(2),318-322。  new window
9.Hansen, Kai Victor、Jensen, Oystein、Gustafsson, Inga-Britt(2005)。The Meal Experiences of a' la Carte Restaurant Customers。Scandinavian Journal of Hospitality and Tourism,5(2),135-151。  new window
10.Murry, John W. Jr.、Hammons, James O.(1995)。Delphi: A Versatile Methodology for Conducting Qualitative Research。The Review of Higher Education,18(4),423-436。  new window
11.Boshoff, Christo(1999)。RECOVSAT: An Instrument to Measure Satisfaction with Transaction-specific Service Recovery。Journal of Service Research,1(3),236-249。  new window
12.Bitner, Mary Jo(1992)。Servicescapes: The Impact of Physical Surroundings on Customers and Employees。Journal of Marketing,56(2),57-71。  new window
13.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
14.Stevens, Pete、Knutson, Bonnie J.、Patton, Mark(1995)。Dineserv: A tool for measuring service quality in restaurants。Cornell Hotel and Restaurant Administration Quarterly,36(2),56-60。  new window
學位論文
1.游達榮(2003)。品質機能展開技術在餐飲服務業的應用--以高雄市布拉格西餐廳為例(碩士論文)。國立東華大學。  延伸查詢new window
2.王為平(2009)。觀光旅館業之餐飲單位主管對餐飲專業能力之認知(碩士論文)。世新大學。  延伸查詢new window
3.陳智中(2008)。餐廳服務品質需求之研究(碩士論文)。高雄餐旅學院。  延伸查詢new window
圖書
1.Maslow, A. H.(1987)。Motivation and Personality。New York:Harper Collins。  new window
2.Davis, Bernard、Lockwood, Andrew(1994)。Food and Beverage management: Selection of Readings。Oxford:Butterworth-Heinemann Ltd.。  new window
3.Saaty, T. L.(1994)。Fundamentals of Decision Making。RSW Publications。  new window
4.Saaty, Thomas L.(1990)。Multicriteria Decision Making--The Analytic Hierarchy Process。RWS Publications。  new window
5.吳萬益、林清河(2001)。企業研究方法。臺北:華泰圖書出版公司。  延伸查詢new window
6.鄧振源(2002)。計畫評估:方法與應用。國立臺灣海洋大學運籌規劃與管理研究中心。  延伸查詢new window
7.Saaty, Thomas L.(1980)。The Analytic Hierarchy Process: Planning, Priority Setting, Resource Allocation。McGraw-Hill。  new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
QR Code
QRCODE