本研究以封裝用銅線製程開發之案例，應用品質機能展開（Quality FunctionDeployment, QFD）與創新問題解決理論（Theory of Inventive Problem Solving, TRIZ）於初始製程參數之設定，提出一整套由客戶聲音出發至試產判定之作業模式，做為開發封裝用銅線製程條件的參考。在QFD設計中從滿足顧客品質需求開始，佐以市場分析與工程技術需求並找出核心能力指標；再以設計者角度運用TRIZ作為產品概念構想，應用矛盾分析理論評估設計參數，提出產品的創新方向與思維，探討設計方向及衝突概念，以作為工程參數設計之篩選和評比的工具，同時進行實驗設計探討品質特性，將其應用於開發封裝用銅線之流程設定與考量。

In this study, we use the encapsulation with copper process development case, application on QFD (Quality Function Deployment) and TRIZ (Theory of Inventive Problem Solving, TRIZ) initialization parameter is set to the process conditions, the proposed set of starting trial production by the voice of the customer to determine the mode of operation for encapsulation with copper development process conditions reference. Began in QFD designed to meet customer quality requirements, combined with market analysis and engineer technical request and find out core competencies indicators; as a designers angle then use TRIZ conceived as a product concepts, application contradictory theory analysis appraisal design parameters to proposed product innovative applications the design direction and thinking to explore the design direction and concepts of conflict, engineering parameters as filters tools for design and appraisal, while experimental design of quality characteristics to explore the demand will be applied to development encapsulation with a copper wire setting process and considerations.