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題名:Customer Value and Customer Roles on Social Media: A Travel Agency Case Study
書刊名:International Journal of Business and Information
作者:Yang, Ming-hsienChiang, Chang-tangCheng, Ya-yunHuang, Chin-chuan
出版日期:2014
卷期:9:4
頁次:頁411-432
主題關鍵詞:Customer valueCustomer rolesCo-creationSocial media
原始連結:連回原系統網址new window
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  • 點閱點閱:21
期刊論文
1.Algesheimer, R.、Borle, S.、Dholakia, U. M.、Singh, S. S.(2010)。The impact of customer community participation on customer behaviors: An empirical investigation。Marketing Science,29(4),756-769。  new window
2.Chakraborty, R.、Vishik, C.、Rao, H. R.(2013)。Privacy preserving actions of older adults on social media: Exploring the behavior of opting out of information sharing。Decision Support Systems,55(4),948-956。  new window
3.Chien, S. H.、Chen, J. J.(2010)。Supplier involvement and customer involvement effect on new product development success in the financial service industry。The Service Industries Journal,30(2),185-201。  new window
4.Eisingerich, A. B.、Auh, S.、Merlo, O.(2013)。Acta Non Verba? The role of customer participation and word of mouth in the relationship between service firms' customer satisfaction and sales performance。Journal of Service Research,17(1),40-53。  new window
5.Gallarza, M. G.、Gil-Saura, I.、Holbrook, M. B.(2011)。The value of value: Further excursions on the meaning and role of customer value。Journal of Consumer Behaviour,10(4),179-191。  new window
6.Heinonen, K.、Strandvik, T.、Mickelsson, K. J.、Edvardsson, B.、Sundström, E.、Andersson, P.(2010)。A customer-dominant logic of service。Journal of Service Management,21(4),531-548。  new window
7.Hsueh, S. C.、Chen, J. M.(2010)。Sharing secure m-coupons for peer-generated targeting via eWOM communications。Electronic Commerce Research and Applications,9(4),283-293。  new window
8.Johnston, A. C.、Worrell, J. L.、Di Gangi, P. M.、Wasko, M.(2013)。Online health communities: An assessment of the influence of participation on patient empowerment outcomes。Information Technology and People,26(2),213-235。  new window
9.La, S.、Choi, B.(2012)。The role of customer affection and trust in loyalty rebuilding after service failure and recovery。The Service Industries Journal,32(1),105-125。  new window
10.Moeller, S.、Ciuchita, R.、Mahr, D.、Odekerken-Schröder, G.、Fassnacht, M.(2013)。Uncovering collaborative value creation patterns and establishing corresponding customer roles。Journal of Service Research,16(4),471-487。  new window
11.Moliner, M. A.、Sánchez, J.、Rodríguez, R. M.、Callarisa, L.(2007)。Relationship quality with a travel agency: The influence of the post-purchase perceived value of a tourism package。Tourism and Hospitality Research,7(3/4),194-211。  new window
12.Novicevic, M. M.、Duke, A. B.、Holmes, E. R.、Breland, J. W.、Buckley, M. R.、Bing, M. N.(2011)。Customers co-creating value with the firm: Implications for IHRM。The International Journal of Human Resource Management,22(03),746-761。  new window
13.Stahl, F.、Heitmann, M.、Lehmann, D. R.、Neslin, S. A.(2012)。The impact of brand equity on customer acquisition, retention, and profit margin。Journal of Marketing,76(4),44-63。  new window
14.Ward, J. C.、Ostrom, A. L.(2006)。Complaining to the masses: The role of protest framing in customer-created complaint web sites。Journal of Consumer Research,33(2),220-230。  new window
15.Witell, L.、Kristensson, P.、Gustafsson, A.、Löfgren, M.(2011)。Idea generation: Customer co-creation versus traditional market research techniques。Journal of Service Management,22(2),140-159。  new window
16.Wu, C. H. J.(2011)。A re-examination of the antecedents and impact of customer participation in service。The Service Industries Journal,31(6),863-876。  new window
17.Wu, C. H. J.(2008)。The influence of customer-to-customer interactions and role typology on customer reaction。The Service Industries Journal,28(10),1501-1513。  new window
18.Hu, Hsin-Hui、Kandampully, Jay、Juwaheer, Thanika Devi(2009)。Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study。The Service Industries Journal,29(2),111-125。  new window
19.Shao, G.(2009)。Understanding the appeal of user-generated media: A use and gratification perspective。Internet Research,19(1),7-25。  new window
20.Smith, J. B.、Colgate, M.(2007)。Customer value creation: a practical framework。Journal of Marketing Theory and Practice,15(1),7-23。  new window
21.Pöyry, E.、Parvinen, P.、Malmivaara, T.(2013)。Can we get from liking to buying? Behavioral differences in hedonic and utilitarian Facebook usage。Electronic Commerce Research and Applications,12(4),224-235。  new window
22.Lundkvist, A.、Yakhlef, A.(2004)。Customer involvement in new service development: A conversational approach。Managing Service Quality,14(2/3),249-257。  new window
23.Tax, S. S.、Brown, S. W.(1998)。Recovery and learning from service failure。Sloan Management Review,55(4),75-88。  new window
24.Ko, H. C.(2013)。The determinants of continuous use of social networking sites: An empirical study on Taiwanese journal-type bloggers’ continuous self-disclosure behavior。Electronic Commerce Research and Applications,12(2),103-111。  new window
25.Solomon, Michael R.、Surprenant, Carol、Czepiel, John A.、Gutman, Evelyn G.(1985)。A role theory perspective dyadic interactions: The service encounter。Journal of Marketing,49(4),99-111。  new window
26.Bitner, Mary Jo、Booms, Bernard H.、Tetreault, Mary Stanfield(1990)。The Service Encounter: Diagnosing Favorable & Unfavorable Incidents。Journal of Marketing,54(1),71-84。  new window
27.Vargo, Stephen L.、Lusch, Robert F.(2008)。Service-dominant logic: Continuing the evolution。Journal of the Academy of Marketing Science,36(1),1-10。  new window
28.Yi, Youjae、Gong, Taeshik(2013)。Customer value co-creation behavior: scale development and validation。Journal of Business Research,66(9),1279-1284。  new window
29.Fang, Eric(2008)。Customer Participation and the Trade-Off Between New Product Innovativeness and Speed to Market。Journal of Marketing,72(4),90-104。  new window
30.Czepiel, John A.(1990)。Service Encounters and Service Relationships: Implications for Research。Journal of Business Research,20(1),13-21。  new window
31.Woodruff, Robert B.(1997)。Customer value: The next source for competitive advantage。Journal of the Academy of Marketing Science,25(2),139-153。  new window
32.Holbrook, Morris B.(2006)。Consumption experience, customer value, and subjective personal introspection: An illustrative photographic essay。Journal of Business Research,59(6),714-725。  new window
33.Nambisan, Satish(2002)。Designing virtual customer environments for new product development: Toward a theory。Academy of Management Review,27(3),392-413。  new window
34.Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, Ananthanarayanan Parsu(1996)。The behavioral consequences of service quality。Journal of Marketing,60(2),31-46。  new window
35.Parasuraman, Ananthanarayanan(1997)。Reflections on gaining competitive advantage through customer value。Journal of the Academy of Marketing Science,25(2),154-161。  new window
36.Anderson, Rolph E.、Srinivasan, Srini S.(2003)。E-Satisfaction and E-Loyalty: A Contingency Framework。Psychology & Marketing,20(2),123-138。  new window
37.Lin, Hsin-Hui、Wang, Yi-Shun(2006)。An examination of the determinants of customer loyalty in mobile commerce contexts。Information & Management,43(3),271-282。  new window
38.Prahalad, C. K.、Ramaswamy, Veiikat(2000)。Co-opting customer competence。Harvard Business Review,78(1),79-87。  new window
39.Trusov, Michael、Bucklin, Randolph E.、Pauwels, Koen(2009)。Effects of Word-of-Mouth versus Traditional Marketing: Findings from an Internet Social Networking Site。Journal of Marketing,73(5),90-102。  new window
40.Cermak, Dianne S. P.、File, Karen M.、Prince, Russ A.(1994)。Customer Participation in Service Specification and Delivery。Journal of Applied Business Research,10(2),90-97。  new window
41.Heinonen, Kristina(2011)。Consumer activity in social media: Managerial approaches to consumers' social media behavior。Journal of Consumer Behaviour,10(6),356-364。  new window
42.Sánchez, Javier、Callarisa, Luís、Rodríguez, Rosa M.、Moliner, Miguel A.(2006)。Perceived value of the purchase of a tourism product。Tourism Management,27(3),394-409。  new window
43.Zeithaml, Valarie A.(1988)。Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence。Journal of Marketing,52(3),2-22。  new window
44.Sheth, Jagdish N.、Newman, Bruce I.、Gross, Barbara L.(1991)。Why We Buy What We Buy: The Theory of Consumption Value。Journal of Business Research,22(2),159-170。  new window
圖書
1.Gale, Bradley T.、Wood, Robert Chapman(1994)。Managing Customer Value: Creating Quality and Service that Customers Can See。New York:The Free Press。  new window
2.Berelson, Bernard(1952)。Content analysis in communication research。Free Press。  new window
 
 
 
 
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