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L.(2010)。Analysis of incomplete multivariate data。Boca Raton, FL:CRC press。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 3. | Rosenthal, R.(1987)。Meta-analytic procedures for social research。Newbury Park, CA:Sage。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 4. | Gross, D.、Shortle, J. F.、Thompson, J. M.、Harris, C. M.(2013)。Fundamentals of queueing theory。NJ:John Wiley & Sons。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 5. | Fitzsimmons, J. A.、Fitzsimmons, M. J.(1994)。Service Management for Competitive Advantage。New York:McGraw-Hill。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 6. | Asch, S. E.(1952)。Social psychology。Prentice-Hall。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 7. | Lovelock, C.、Wirtz, J.(2011)。Services marketing: people, technology, strategy。Boston, MA:Pearson。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 圖書論文1. | Churchill, N. C.(1995)。Analysis, Overview and Application to Pedagogy。Entrepreneurship--Perspectives on Theory Building。Oxford:Pergamon Press。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 2. | Ilcinkas, D.、Wade, A. M.(2011)。On the power of waiting when exploring public transportation systems。Principles of Distributed Systems。Berlin:Heidelberg:Springer-Verlag。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | |
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