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題名:等待時間資訊、人格特質與服務屬性對消費者等待時間知覺的影響
書刊名:中原企管評論
作者:蕭至惠 引用關係蔡進發 引用關係吳思韻
作者(外文):Hsiao, Chih-huiTsai, Chin-faWu, Szn-yun
出版日期:2011
卷期:9:2
頁次:頁113-138
主題關鍵詞:等待時間資訊人格特質服務屬性等待時間知覺Waiting time informationPersonality characteristicsService attributesWaiting time perception
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(2) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:31
  • 點閱點閱:126
期刊論文
1.Hui, M. K.、Tse, D. K.、Zhou, L.(2006)。Interaction between two types of information on reactions to delays。Market Letters,17(2),151-162。  new window
2.Gorn, Gerald J.、Chattopadhyay, Amitava、Sengupta, Jaideep、Tripathi, Shashank(2004)。Waiting for the Web: How Screen Color Affects Time Perception。Journal of Marketing Research,41(2),215-225。  new window
3.Seawright, K. K.、Sampson, S. E.(2007)。A video method for empirically studying wait-perception bias。Journal of Operations Management,25(5),1055-1066。  new window
4.Bortner, R. W.、Rosenman, R. H.(1967)。The Measurement of Pattern a Behavior。Journal of Chronic Diseases,20(7),525-533。  new window
5.Bennett, R.(1998)。Queues, Customer Characteristics and Policies for Managing Waiting-lines in Supermarkets。International Journal of Retail & Distribution Management,26(2),78-87。  new window
6.Thomas, Ewart A. C.、Weaver, Wanda B.(1975)。Cognitive Processing and Time Perception。Perception and Psychophysics,17(4),363-367。  new window
7.詹定宇、詹麗珠(20050100)。等待者特性對等待品質評價之影響--以醫院中之等待線為例。管理評論,24(1),83-108。new window  延伸查詢new window
8.Pruyn, Ad、Smidts, Ale(1998)。Effects of Waiting on the Satisfaction with the Service: Beyond Objective Time Measures。International Journal of Research in Marketing,15(4),321-334。  new window
9.Hui, M. K.、Tse, D. K.(1996)。What to Tell Consumers in Waits of Different Lengths: An Integrative Model of Service Evaluation。Journal of Marketing,60(2),81-90。  new window
10.Katz, K. L.、Larson, B. M.、Larson, R. C.(1991)。Prescription for the Waiting-in-line blues: Entertain, Enlighten, Andengage。Sloan Management Review,32(2),44-53。  new window
11.Jiang, Y.、Wang, C. L.(2006)。The Impact of Affect on Service Quality and Satisfaction: The Moderation of Service Contexts。Journal of Services Marketing,20(4),211-218。  new window
12.Donovan, R. J.、Rossiter, J. R.、Marcoolyn, G.、Nesdale, A.(1994)。Store Atmosphere and Purchasing Behavior。Journal of Retailing,70(3),283-295。  new window
13.林一真(19900100)。中國人A型量表之建構效度研究。測驗年刊,37,73-96。new window  延伸查詢new window
14.Baker, J.、Cameron, M.(1996)。The Effects of the Service Environment on Affect and Consumer Perception of Waiting Time: An Integrative Review and Research Proposition。Journal of the Academy of Marketing Science,24(4),338-349。  new window
15.Taylor, Shirley(1994)。Waiting for Service: The Relationship Between Delays and Evaluations of Service。Journal of Marketing,58(2),56-69。  new window
16.Holbrook, Morris B.、Hirschman, Elizabeth C.(1982)。The experiential aspects of consumptions: consumer fantasies, feelings and fun。Journal of Consumer Research,9(2),132-140。  new window
17.Hornik, J.(1984)。Subjective vs. objective time measures: A note on the perception of time in consumer behavior。Journal of Consumer Research,11(1),615-618。  new window
18.Babin, Barry J.、Darden, William R.、Griffin, Mitch(1994)。Work and/or fun: Measuring hedonic and utilitarian shopping value。Journal of Consumer Research,20(4),644-656。  new window
19.Dhar, Ravi、Wertenbroch, Klaus(2000)。Consumer Choice Between Hedonic and Utilitarian Goods。Journal of Marketing Research,37(1),60-71。  new window
20.蕭至惠、黃昱豪、蔡進發(20090400)。服務屬性、等待發生時點和音樂屬性對消費者等待時間知覺的影響。臺大管理論叢,19(特刊),1-31。new window  延伸查詢new window
21.Batra, Rajeev、Ahtola, Olli T.(1991)。Measuring the Hedonic and Utilitarian Sources of Consumer Attitudes。Marketing Letters,2(2),159-170。  new window
22.周逸衡、黃毓瑩、陳華寧、楊俊明(20060600)。情緒類別及等待發生時點對等待時間知覺的影響。中山管理評論,14(2),487-516+313。new window  延伸查詢new window
23.Bailey, N.、Areni, C. S.(2006)。When a Few Minutes Sound like a Lifetime: Does Atmospheric Music Expand or Contract Perceiver Time。Journal of Retailing,82(3),189-202。  new window
24.Hui, M. K.、Thakor, M. V.、Gill, R.(1998)。The Effect of Delay Typer and Service Consumers' Reactions to Waiting。Journal of consumer research,24(4),469-479。  new window
25.Jones, P.、Peppiatt, E.(1996)。Managing Perception Waiting Times in Service Queues。International Journal of Service Industry Management,7(5),47-61。  new window
26.Kempf, D. F.(1999)。Attitude Formation from Product Trial: Distinct Roles of Congnition and Affect for Hedonic and Functional Products。Psychology and Marketing,16(1),35-50。  new window
27.Luo, W.、Liberatore, J. M.、Nydick, L. R.、Chung, Q. B.、Sloane, E.(2004)。Impact of Process Change on Customer Perception of Waiting Time; A Field Study。The International Journal of Management Science,32(1),77-83。  new window
28.Mishalani, R. G.、McCord, M. R.、Wirtz, J.(2006)。Empirical Results and Impact on Evaluating Real-Time Bus Arrival Information。Journal of Public Transportation,9(2),89-106。  new window
29.Bortner, R. W.(1969)。A Short Rating Scale as a Potential Measure of Pattern A Behavior。Journal of Chronic Disease,22(2),87-91。  new window
30.Dansky, K. H.、Miles, J. A.(1997)。Patient Satisfaction with Ambulatory, Healthcare Services: Waiting Time and Filling Time。Hospital and Health Services Administration,42(2),165-178。  new window
31.Munichor, N.、Rafaeli, A.(2007)。Numbers or Apologies? Customer Reactions to Telephone Waiting Time Fillers。Journal of Applied Psychology,92(2),511-518。  new window
32.Naumann, S.、Miles, J. A.(2001)。Managing Waiting Patients' Perceptions: The Role of Process Control。Journal of Management in Medicine,15(5),376-386。  new window
33.Roper, J. M.、Manela, J.(2000)。Psychiatric Patients’ Perception of Waiting Time in the Psychiatric Emergency Sevice。Journal of Psychosocial Nursing,38(5),19-27。  new window
34.Troutwine, R.、O’Neal, E. C.(1981)。Volition, Performance of a Boring Task, and Time Estimation。Perceptual and Motor Skills,52(3),pp.865-866。  new window
35.Wu, X.、Levinson, D. M.、Liu, H. X.(2009)。Perception of Waiting Time at Signalized Intersections。Journal of the Transportation Research Board,2135,52-59。  new window
36.Yaveroglu, I.、Donthu, N.(2008)。Advertising Repetition and Placement Issues in on-Line Environments。Journal of Advertising,375(2),31-43。  new window
學位論文
1.牟善英(2005)。大一新生行爲模式與憂鬱傾向相關之硏究--以一所國立師範大學爲例。國立臺灣師範大學。  延伸查詢new window
圖書
1.Schmenner, R. W.(1995)。Service Operations Management。Englewood Cliffs, NJ:Prentice-Hall。  new window
2.Priestly, J. B.(1968)。Man and Time。New York, NY:Dell。  new window
3.Frankenhauser, M.(1959)。Estimation of Time。Stockholm, Sweden:Alquist and Wiskell。  new window
4.Mowen, J. C.、Minor, M. S.(2001)。Consumer Behavior: A Framework。Englewood Cliffs, NJ。  new window
5.林建煌(2005)。消費者行爲。台北。  延伸查詢new window
6.Friedman, M.、Roseman, R.(1975)。Type A Behaviors and Your Heart。New York。  new window
7.Maister, D. H.(1985)。The Service Encounter: Managing Employee/Customer Interaction in Service Business。The Psychology of Waiting Lines。Lexington, MA。  new window
8.Zakay, D.(1989)。Subjective Time and Attention Resource Allocation: An Integrated Model of Time Estimation。Time and Human Cognition: A Life-Span Perspective。Amsterdam。  new window
 
 
 
 
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