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題名:資訊化介入醫療服務程序與品質指標管理
書刊名:醫療資訊雜誌
作者:林永修楊秋美黃麗月宋永魁陳蓉蓉
作者(外文):Lin, Yung-hsiuYang, Chiu-meiHuang, Li-yuehSoong, Yung-kueiChen, Rong-rong
出版日期:2012
卷期:21:2
頁次:頁1-9
主題關鍵詞:醫療服務品質醫療品質指標系統知識管理資訊化介入Medical service procedureMedical quality indicator systemKnowledge managementIT intervention
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(3) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:3
  • 共同引用共同引用:21
  • 點閱點閱:101
評估醫療機構服務成效及提升醫療服務品質,已成為世界各國改善醫療系統的重要趨勢。醫療品質指標也成為此改革潮流之重要角色,指標數據可以表達醫療院所在某項醫療服務上之表現,在統一的計算標準下,各機構也可分析本身與其他院所之差異,並進而求取改善方案。醫療機構可視為一個知識密集的複雜系統,雖然醫護人員都經過周詳的訓練,但與一般製造業相比,醫療服務行為距離完全標準化並可進行精密誤差的量測,尚有許多可努力的空間。因此,許多醫療院所在推展品質指標系統後,對於與其他同儕機構指標數據之差異分析與內部改善方案之擬定都存有許多的疑問。本研究在建立一個醫療品質溝通模式,以個案醫院剖腹產率品質指標改善為例,讓不同階層的醫護與管理人員,對問題能建立共識並擬定執行步驟、調度資源以適當的執行改善方案。
Evaluating the service effect of medical institute and elevating medical service quality have become a vital trend in improving the medical systems around the world. The medical quality Indicator has become a key role in the revolution. The indicators can express the performance of the medical institute in a certain medical service. Under the unified standard, every institute can analysis the differences between the other institutes. Further, they can come up with an improvement plan. Medical institute is a complicated system with intense knowledge. Although the medical staffs are being carefully trained, compared with manufacture industry, it still has many space between standardize and accurate measurement of the medical service behavior. Therefore, after promoting quality indicator system, many medical institutes still have many doubts when analyzing the data differences and the making of internal improvement plan. This research establishes a medical quality communication model. We use the quality improve indicator of the c-section ration in the case hospital as an example so that the medical staff and administration staff of different levels can build consensus to the problem and stipulate execution steps and resources to appropriately carry out the improvement plan.
期刊論文
1.Campbell, S. M.、Roland, M. O.、Buetow, S. A.(2000)。Defining quality of care。Social Science & Medicine,51(11),1611-1625。  new window
2.Talib, F.、Rahman, Z.、Azam, M.(2011)。Best Practices of Total Quality Management Implementation in Health Care Settings。Health Marketing Quarterly,28(3),232-252。  new window
3.Leu, J. D.、Huang Y. T.(2011)。An Application of Business Process Model to the Clinical Efficiency of Hospital。Journal of Medical System,35,409-421。  new window
4.蘇喜(19960600)。醫院評鑑評量表指標及配分之適切性研究。中華公共衛生雜誌,15(3),228-248。new window  延伸查詢new window
5.蘇喜、戴政(19940400)。七十九年度暨八十年度臺灣地區醫院評鑑結果之分析。中華公共衛生雜誌,13(2),183-201。new window  延伸查詢new window
6.陳佩妮、鄭守夏、鍾國彪、林王美園(19970400)。臺灣地區醫療品質指標適用性之探討。中華公共衛生雜誌,16(2),133-142。new window  延伸查詢new window
7.Komashie, Alexander、Mousavi, Ali、Gore, Justin(2007)。Quality Management in Healthcare and Industry: A Comparative Review and Emerging Themes。Journal of Management History,13(4),359-370。  new window
圖書
1.陳楚杰(1999)。醫院組織與管理。台北:宏翰。  延伸查詢new window
2.財團法人醫院評鑑暨醫療品質策進會(2006)。醫療品質指標理論與應用。臺北:合記圖書出版社。  延伸查詢new window
3.Davenport, Thomas H.、Prusak, Laurence(1998)。Working Knowledge: How Organizations Manage What They Know。Harvard Business School Press。  new window
其他
1.(2008)。台灣醫療品質指標計畫(TQIP),http://www.tjcha.org.tw/quality.asp?catid=5。  延伸查詢new window
2.(2008)。International Quality Indicator Project,http://www.intemationalqip.com。  new window
 
 
 
 
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