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題名:網路購書之失誤類型與消費者決策型態關聯性
書刊名:文化事業與管理研究
作者:黃昱凱 引用關係劉芸庭徐士偉Shi, Yan-jun
作者(外文):Huang, Yu-kaiLiu, Yung-tingHsu, Shih-wie
出版日期:2015
卷期:13
頁次:頁16-27
主題關鍵詞:服務失誤服務補救網路書店網路購物超商取貨Service failureOnline bookstoreOrder online pick up in-storeGenderShopping
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:0
  • 點閱點閱:14
期刊論文
1.Kuo, Y. F.、Yen, S. T.、Chen, L. H.(2011)。Online auction service failures in Taiwan: Typologies and recovery strategies。Electronic commerce Research and Applications,10(2),183-193。  new window
2.Kwak, Hyokjin、Fox, Richard J.、Zinkhan, George M.(2002)。What Products Can Be Successfully Promoted and Sold via the Internet?。Journal of Advertising Research,42(1),23-38。  new window
3.Fan, Y. W.、Miao, Y. F.、Wu, S. C.(2013)。Customer complaints and service policy in electronic commerce。South African Journal of Business Management,44(3),15-19。  new window
4.Mitchell, V. W.、Bates, L.(1998)。UK Consumer Decision-Making Styles。Journal of Marketing Management,14(1-3),199-225。  new window
5.Mitchell, V. W.、Walsh, G.(2004)。Gender differences in German consumer decision-making styles。Journal of Consumer Behaviour,3(4),331-346。  new window
6.Tarnanidis, T.、Owusu-Frimpong, N.、Nwankwo, S.、Omar, M.(2014)。A confirmatory factor analysis of consumer styles inventory: Evidence from Greece。Journal of Retailing and Consumer Services。  new window
7.Miller, Janis L.、Craighead, Christopher W.、Karwan, Kirk R.(2000)。Service Recovery: A Framework and empirical Investigation。Journal of Operations Management,18(4),387-400。  new window
8.Walsh, Gianfranco、Hennig-Thurau, Thorsten、Mitchell, Vincent-Wayne(2001)。German Consumer decision-making styles。Journal of Consumer Affairs,35(1),73-95。  new window
9.Bakewell, C.、Mitchell, V. W.(2006)。Male Versus Female Consumer Decision Making Styles。Journal of Business Research,59(12),1297-1300。  new window
10.Lysonski, S.、Durvasula, S.、Zotos, Y.(1996)。Consumer Decision‐Making Styles: A Multi‐Country Investigation。European Journal of Marketing,30(12),10-21。  new window
11.Goodwin, Cathy、Ross, Ivan(1992)。Consumer Responses to Service Failures: Influence of Procedural and Interactional Fairness Perceptions。Journal of Business Research,25(2),149-163。  new window
12.Smith, A. K.、Bolton, R. N.、Wagner, J.(1999)。A model of customer satisfaction with service encounters involving failure and recover。Journal of Marketing Research,36(3),356-372。  new window
13.Keaveney, Susan M.(1995)。Customer Switching Behavior in Service Industries: An Exploratory Study。Journal of Marketing,59(2),71-82。  new window
14.李啟誠、李羽喬(20100200)。網路口碑對消費者購買決策之影響--以產品涉入及品牌形象為干擾變項。中華管理評論,13(1),(6)0-(6)22。  延伸查詢new window
15.Sprotles, George B.、Kendall, Elizabeth L.(1986)。A Methodology for Profiling Consumers' Decision-Making Styles。Journal of Consumer Affairs,20(2),267-279。  new window
會議論文
1.Feng C. M.、Y. K. Huang(2006)。The evaluation of retiling delivery service Quality by AHP。4th International Conference on Supply Chain Management and Information System,1017-1025。  new window
學位論文
1.武奐君(2004)。大學生兼職工作對其消費者決策型態影響之研究--以台南地區管理學院為例(碩士論文)。臺南師範學院。  延伸查詢new window
 
 
 
 
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