| 期刊論文| 1. | Sigala, M.(2004)。The ASP-Qual model: Measuring ASP service quality in Greece。Managing Service Quality，14(1)，103-114。   | | 2. | Flieβ, S.、Kleinaltenkamp, M.(2004)。Blueprinting the Service Company: Managing Service Process Efficiently。Journal of Business Research，57(4)，392-404。 | | 3. | Lee, H.、Kim, C.、Park, Y.(2010)。Evaluation and management of new service concepts: An ANP-based portfolio approach。Computers and Industrial Engineering，58(4)，535-543。 | | 4. | Bullinger, H. J.、Fähnrich, K. P.、Meiren, T.(2003)。Service Engineering-methodical Development of New Service Products。International Journal of Production Economics，85(3)，275-287。 | | 5. | Benitez, J. M.、Martin, J. C.、Román, C.(2007)。Using fuzzy number for measuring quality of service in the hotel industry。Tourism Management，28(2)，544-555。 | | 6. | Wu, Liang Chuan、Wu, Liang Hong(2010)。Service Engineering: An Interdisciplinary Framework。The Journal of Computer Information Systems，51(2)，14-23。 | | 7. | Lin, F. R.、Hsieh, P. S.(2011)。A SAT view on new service development。Service Science，3(2)，141-157。 | | 8. | Chae, B. K.(2012)。An evolutionary framework for service innovation: Insights of complexity theory for service science。International Journal of Production Economics，135(2)，813-822。 | | 9. | Matthing, J.、Sandén, B.、Edvardsson, B.(2004)。New service development: Learning from and with customers。International Journal of Service Industry Management，15(5)，479-498。 | | 10. | Kim, S. K.、Ishii, K.、Beiter, K. A.、Uchihira, N.、Kyoya, Y.(2010)。Design for service innovation: a methodology for designing service as a business for manufacturing companies。International Journal of Services Technology and Management，13(1/2)，40-62。 | | 11. | Teixeira, Jorge Grenha、Patrício, Lia、Nunes, Nuno Jardim、Nóbrega, Leonel、Fisk, Raymond P.、Constantine, Larry(2012)。Customer experience modeling: From customer experience to service design。Journal of Service Management，23(3)，362-376。 | | 12. | Dubé, Laurette、Johnson, Michael D.、Renaghan, Leo Mark(1999)。Adapting the QFD Approach to Extended Service Transactions。Production and Operations Management，8(3)，301-317。 | | 13. | Hung, Y. H.、Huang, M. L.、Chen, K. S.(2003)。Service quality evaluation by service quality performance matrix。Total Quality Management and Business Excellence，14(1)，79-89。 | | 14. | Van der Aa, Wietze、Elfring, Tom(2002)。Realizing innovation in services。Scandinavian Journal of Management，18(2)，155-171。 | | 15. | Eberle, R. F.(1972)。Developing imagination through scamper。The Journal of Creative Behavior，6(3)，199-203。 | | 16. | Gliatis, V.、Minis, T.(2007)。Service attribute-process matrix: a tool for designing and managing services。Journal of Systems Science and Systems Engineering，16(3)，257-276。 | | 17. | Lee, C.、Lee, H.、Seol, H.、Park, Y.(2012)。Evaluation of new service concepts using rough set theory and group analytic hierarchy process。Expert Systems with Applications，39(3)，3404-3412。 | | 18. | Liou, James J. H.、Hsu, Chao-Che、Yeh, Wen-Chien、Lin, Rong-Ho(2011)。Using a modified grey relation method for improving airline service quality。Tourism Management，32(6)，1381-1388。 | | 19. | Moon, S. K.、Shu, J.、Simpson, T. W.、Kumara, S. R. T.(2011)。A module-based service model for mass customization: service family design。IIE Transactions，43(3)，153-163。 | | 20. | Patrício, L.、Fisk, R. P.、Falcão e Cunha, J.、Constantine, L.(2011)。Multilevel service design: from customer value constellation to service experience blueprinting。Journal of Service Research，14(2)，180-200。 | | 21. | Shimomura, Y.、Hara, T.、Arai, T.(2008)。A service evaluation method using mathematical methodologies。CIRP Annals - Manufacturing Technology，57(1)，437-440。 | | 22. | Simons, L.、Bouwman, H.(2006)。Extended QFD: multichannel service concept design。Total Quality Management and Business Excellence，17(8)，1043-1062。 | | 23. | Lee, Ching-hung、Wang, Yu-hui、Trappey, Amy J. C.、Yang, Shun-hui(20140300)。Applying Geo-social Networking and the Theory of Inventive Problem-solving in Service Innovation and Evaluation。工業工程學刊，31(2)，95-107。 | | 24. | Chuang, P. T.(2007)。Combining Service Blueprint and FMEA for Service Design。Service Industries Journal，27(2)，91-104。 | | 25. | Kim, C.、Choe, S.、Choi, C.、Park, Y.(2008)。A systematic approach to new mobile service creation。Expert Systems with Applications，35(3)，762-771。 | | 26. | Mikhailov, L.、Tsvetinov, P.(2004)。Evaluation of services using a fuzzy analytic hierarchy process。Applied Soft Computing，5(1)，23-33。 | | 27. | Panayides, P. M.(2006)。Enhancing innovation capability through relationship management and implications for performance。European Journal of Innovation Management，9(4)，466-483。 | | 28. | Pantouvakis, A.、Lymperopoulos, K.(2008)。Customer satisfaction and loyalty in the eyes of new and repeat customers: evidence from the transport sector。Managing Service Quality，18(6)，623-643。 | | 29. | 林敬森、蘇朝墩(20070300)。An Innovative Way to Create New Services: Applying the TRIZ Methodology。工業工程學刊，24(2)，142-152。 | | 30. | Tsaur, Sheng-Hshiung、Chang, Te-Yi、Yen, Chang-Hua(2002)。The Evaluation of Airline Service Quality by Fuzzy MCDM。Tourism Management，23(2)，107-115。 | | 31. | Drejer, Ina(2004)。Identifying innovation in surveys of services: A Schumpeterian perspective。Research Policy，33(3)，551-562。 | | 32. | Vang, Jan、Zellner, Christian(2005)。Introduction: Innovation in Services。Industry and Innovation，12(2)，147-152。 | | 33. | Bitner, Mary Jo、Ostrom, Amy L.、Morgan, Felicia N.(2008)。Service Blueprinting: A Practical Technique for Service Innovation。California Management Review，50(3)，66-94。 | | 34. | Charnes, Abraham、Cooper, William W.、Rhodes, Edwardo(1978)。Measuring the efficiency of decision making units。European Journal of Operational Research，2(6)，429-444。 | | 35. | Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing，64(1)，12-40。 | 會議論文| 1. | Hollins, B.(2006)。Using product and process design tools to improve services。International Design Conference - Design 2006。Croatia:：Cavtat, Dubrovnik。 | | 2. | Miettinen, S.、Rontti, S.、Kuure, E.、Lindstrom, A.(2011)。Realizing design thinking through a service design process and an innovative prototyping laboratory-introducing service innovation corner (SINCO)。Conference of DRS 2012。Bangkok, Thailand。 | 圖書| 1. | Kotler, P.(2003)。Market Management。Upper Saddle River, NJ：Prentice Hall。 | | 2. | Cali, M.、Ellis, K.、te Velde, D. W.(2008)。The Contribution of Services to Development: The Role of Trade Liberalization and Regulation。London：Overseas Development Institute。 | | 3. | Kawakita, J.(1975)。The Original kJ Method--A Scientific Approach to Problem Solving。Tokyo：Kawakita Research Institute。 | | 4. | Kupper, C.(2001)。Service Innovation - A Review of the State of the Art。Munchen：Ludwig Maximillians Universitat Munchen。 | | 5. | Kuusisto, J.、Meyer, M.(2003)。Insights into Services and Innovation in the Knowledge Intensive Economy。Helsinki：TEKES。 | | 6. | Tidd, J.、Hull, F. M.(2003)。Service innovation: organizational responses to technological opportunities and market imperatives。London：Imperial College Press。 | | 7. | Terrill, C.、Middlebrooks, A.(2000)。Market leadership strategies for service companies: creating growth, profits, and customer loyalty。New York, NY：McGraw-Hill。 | 其他| 1. | (2011)。Directorate-General of Budget, Accounting and Statistics, Executive Yuan, Taiwan，http://www.wtocenter.org.tw/SmartKMS/fileviewer?id=125397。 | |