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題名:高雄港船席調派作業現況之研究
書刊名:航運季刊
作者:徐賢斌 引用關係陳冠晴
作者(外文):Hsu, Hsien-pinChen, Guan-chin
出版日期:2016
卷期:25:2
頁次:頁73-95
主題關鍵詞:船席調派服務品質重要性與滿意度分析法Berth allocationService qualityImportance-performance analysis
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(2) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:0
  • 點閱點閱:8
本研究旨在探討高雄港船席調派作業現況並提出改善建議。船席調派作業是港務當局為滿足船務公司貨物裝卸的基本需求,客戶之滿意攸關港口長期之經營與發展。本研究以高雄港為主,並以其監控中心的船席調派作業人員及船務公司代理人為對象,進行訪談及問卷調查。問卷中包含了13個問項,歸納於四個評估構面:船席調派系統、船席調派會議、船舶狀態資訊及監控中心人員之服務。經由問卷,可瞭解各問項之滿意度及重要性。在運用重要性與滿意度分析法(Importance Performance Analysis, IPA) 後,可將問項歸屬於不同之區域,據以提出改善建議。本研究結果顯示,「碼頭船舶繫纜圖」資訊品質以及「船舶等待進港的時間」是需要優先改善之項目。本研究之結果可供高雄港船席調派作業單位參考。
This study aims to review the berth allocation operations process and the problems currently encountered at the Port of Kaohsiung. Thirteen service attributes are found important to berth allocation operation from literatures review. A questionnaire with thirteen questions is thus posted to one of the most important port users, local port agents. These thirteen questions are further grouped into four major dimensions: berth application system, coordinating meeting, berthing information, and the satisfactory levels on services provided by the TIPC's Harbour Management Department. The importance performance analysis (IPA) matrix is employed to evaluate the degree of importance and satisfactory level on each of the thirteen question items perceived by the local port agents. Our results indicated the improvements of information quality on the availability of mooring berths and the estimated waiting times for calling ships are the top two priority service attributes perceived by the local port agents. The results can be used as a guideline to improve berth allocation service at the Port of Kaohsiung.
期刊論文
1.Bierwirth, Christian、Meisel, Frank(2010)。A survey of berth allocation and quay crane scheduling problems in container terminals。European Journal of Operational Research,202(3),615-627。  new window
2.Wang, F.、Lim, A.(2007)。A stochastic beam search for the berth allocation problem。Decision Support Systems,42(4),2186-2196。  new window
3.Raa, B.、Dullaert, W.、Schaeren, R. V.(2011)。An enriched model for the integrated berth allocation and quay crane assignment problem。Expert Systems with Applications,38(11),14136-14147。  new window
4.Imai, A.、Nishimura, E.、Papadimitriou, S.(2003)。Berth allocation with service priority。Transportation Research Part B: Methodological,37(5),437-457。  new window
5.Xu, D.、Li, C. L.、Leung, J. Y. T.(2012)。Berth allocation with time-dependent physical limitations on vessels。European Journal of Operational Research,216(1),47-56。  new window
6.Lee, Y.、Chen, C. Y.(2009)。An optimization heuristic for the berth scheduling problem。European Journal of Operational Research,196(2),500-508。  new window
7.Zhen, L.、Lee, L. H.、Chew, E. P.(2011)。A decision model for berth allocation under uncertainty。European Journal of Operational Research,212(1),54-68。  new window
8.Martin, William B.(1986)。Defining What Quality Service Is for You?。Cornell Hotel and Restaurant Administration Quarterly,26(4),32-38。  new window
9.Juran, J. M.(1986)。The Quality Trilogy。Quality Progress,19(8),19-24。  new window
10.Hansen, P.、Oǧuz, C.、Mladenović, N.(2008)。Variable neighborhood search for minimum cost berth allocation。European Journal of Operational Research,191(3),636-649。  new window
11.Golias, M.、Portal, I.、Konur, D.、Kaisar, E.、Kolomvos, G.(2014)。Robust berth scheduling at marine container terminals via hierarchical optimization。Computers & Operations Research,41,412-422。  new window
12.Imai, A.、Nishimura, E.、Papadimitriou, S.(2001)。The dynamic berth allocation problem for a container port。Transportation Research Part B: Methodological,35(4),401-417。  new window
13.Kim, K. H.、Moon, K. C.(2003)。Berth scheduling by simulated annealing。Transportation Research Part B: Methodological,37(6),541-560。  new window
14.Nishimura, E.、Imai, A.、Papadimitriou, S.(2001)。Berth allocation planning in the public berth system by genetic algorithms。European Journal of Operational Research,131(2),282-292。  new window
15.Imai, A.、Sun, X.、Nishimura, E.、Papadimitriou, S.(2005)。Berth allocation in a container port: using a continuous location space approach。Transportation Research Part B: Methodological,39(3),199-221。  new window
16.Martilla, John A.、James, John C.(1977)。Importance-performance analysis。Journal of Marketing,41(1),77-79。  new window
會議論文
1.Yang, C. C.(2004)。Methods for determining areas for improvement based on the design of customer surveys。The 9th International Conference on ISO 9000 & TQM。  new window
學位論文
1.古靖甜(2013)。臺灣海運公司在全球海運市場之營運效率分析(碩士論文)。國立臺灣海洋大學,基隆市。  延伸查詢new window
2.楊逢新(2011)。以粒子群演算法應用於船席調配問題之研究(碩士論文)。國立交通大學,新竹市。  延伸查詢new window
圖書
1.陳一平、王穆衡(2010)。船舶大型化趨勢對我國海運產業發展之影響分析。臺北市:交通部運輸研究所。  延伸查詢new window
2.Weiss, R. S.(1994)。Learning from strangers: The art and method of qualitative interview studies。New York, NY:The Free Press。  new window
3.臺灣港務股份有限公司高雄港務分公司(2005)。高雄港務局船席調派系統開發建置規格書。高雄市。  延伸查詢new window
4.Maxwell, Joseph A.(2005)。Qualitative Research Design: An Interactive Approach。SAGE Publications。  new window
5.張紹勳(2008)。研究方法:理論與統計。臺中:滄海書局。  延伸查詢new window
6.Guilford, Joy Paul(1965)。Fundamental Statistics in Psychology and Education。McGraw-Hill。  new window
其他
1.臺灣港務股份有限公司高雄港務分公司(201512)。港埠營運設施總表,http://kh.twport.com.tw/chinese/Form.aspx?n=2E1724E378C9962D。  延伸查詢new window
 
 
 
 
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