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題名:旅館選擇偏好及再訪意願之研究--以綠色旅館為例
書刊名:觀光與休閒管理期刊
作者:聶方珮 引用關係蕭靜雅匡龍華
作者(外文):Nieh, Fang-peiHsiao, Ching-yaKang, Long-hua
出版日期:2016
卷期:4:2
頁次:頁45-54
主題關鍵詞:綠色旅館選擇偏好再訪意願Green hotelSelect preferencesRevisit
原始連結:連回原系統網址new window
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目前國外綠色旅館的概念已行之有年,台灣的旅館業者隨著時代潮流,開始致力將環保概念融入整個經營體系,將飯店營運時的原料、生產、消費至廢棄的循環中,對環境的衝擊減至最低。在廢棄物與產品處理方面,盡量調整步伐做到減量、回收、再利用、低能源消耗與不破壞生態的環保原則。許多的研究顯示出台灣消費者在選擇旅館時,並不將旅館的環保措施視為考量因素,消費者對於住宿決策多以價格及設施享受為優先考量。消費者多數不願意為綠色旅館多付價格,也不願意犧牲服務品質,且極少環境措施列為住宿考量,因此,應進一步了解消費者選擇綠色旅館之偏好行為及再訪意願。故本研究希冀瞭解消費者選擇綠色旅館之偏好因素;與探討消費者對綠色旅館之再訪意願;及探討綠色旅館在住宿行為上的特質。本研究採隨機抽樣研究,以綠色旅館旅客作為受訪對象。利用敘述性分析、信效度分析、獨立樣本t檢定、單因子變異數檢定分析,進行各項變數的分析。研究結果顯示:(一)鼓勵消費者應在旅程的住宿安排中,優先選擇具有綠色和環保觀念與策略的旅館,才能有助於綠色觀光產業的推動;(二)民間持續推廣綠色旅館概念與實踐方法,並提供綠色住宿諮詢服務,發布綠色住宿出版品。
Currently foreign green hotel concept has been around for ages, Taiwan hotelier with ten generations trend started committed to environmental protection into the entire operating system, the hotel will be operational when the raw material, production and consumption to waste cycle, for environmental impact is minimized. In waste and product processing, we do try to adjust the pace of reduction, recycling, re-use, low energy consumption and environmental protection do not undermine the principles of ecology. Many studies show that Taiwanese consumers in the choice of the hotel, the hotel is not regarded as considerations of environmental protection measures, consumer prices for accommodation and facilities in decision-making and more to enjoy as a priority consideration. Most consumers do not want to pay the price for the green hotel, we are not willing to sacrifice the quality of service, and rarely consider environmental measures as accommodation, therefore, should learn more about consumer preference and behavior of the Green Hotels willingness to revisit. Therefore, this study hope to understand consumer preference for green hotel of factors; and investigate consumer willingness to revisit the green hotel; and discussion on the Green hotel accommodation behavioral characteristics. This study adopted random sampling study to respondents as a green hotel guest.Use descriptive analysis, reliability and validity analysis, independent sample t test, single factor analysis of variance test, the analysis of the variables, do holistic overview of the results after the empirical, and based on research questions, the results of conclusions, and make recommendations (i) to encourage consumers should journey accommodation arrangements, the preferred hotel has a green and environmental protection concepts and strategies in order to help promote green tourism industry; (ii) the concept of civil society continue to promote green hotel and practices, and provide green consulting services accommodation, publish green lodging publications.
期刊論文
1.Schoefer, K.、Diamantopoulos, A.(2008)。Measuring experienced emotions during service recovery encounters: Construction and assessment of the ESRE scale。Service Business,2(1),65-81。  new window
2.Grønholdt, Lars、Martensen, Anne、Kristensen, Kai(2000)。The Relationship between Customer Satisfaction and Loyalty: Cross-industry Differences。Total Quality Management,11(4-6),509-514。  new window
3.魏文欽、莊宜萱(2009)。企業社會責任、企業形象、消費者態度與行為意象關係之實證研究。International Journal of Lisrel,2(2),1-21。  延伸查詢new window
4.Han, H.、Kim, Y.(2010)。An investigation of green hotel customers' decision formation: Developing an extended of the theory planned behavior。Journal of hospitality Management,29(4),659-668。  new window
5.Du, S. H.(2010)。The Impact of consumer's Cognition of Environmental Hotels and Attitudes of Green Consumptions on Their Intentions of Staying of Hotels。Journal of Business Research,29(3),312-323。  new window
6.Kang, K. H.、Stein, L.、Heo, C. Y. H.、Lee, S.(2012)。Views on environmentalism and consumers' willingness to pay for environmental sustainability in the hotel industry。International Journal of Hospitality Management,31(2),564-572。  new window
7.Kozak, Metin(2001)。Repeaters' Behavior at two Distinct Destinations。Annals of Tourism Research,28(3),784-807。  new window
8.Oh, Haemoon(1999)。Service Quality, Customer Satisfaction, and Customer Value: A Holistic Perspective。International Journal of Hospitality Management,18(1),67-82。  new window
9.Hunt, Kenneth A.、Keaveney, Susan M.、Lee, Moonkyu(1995)。Involvement, attributions, and consumer responses to rebates。Journal of Business and Psychology,9(3),273-297。  new window
會議論文
1.郭乃文、陳雅守(2003)。永續觀光管理:台灣地區綠色旅館發展芻議。觀光休閒暨餐旅產業永續經營學術研討會。  延伸查詢new window
2.蘇文瑜、廖秀玲(2005)。民宿業運用日本綠色採購網路組織的環保旅館標章制度之適用性分析。中華大學第一屆水與綠學術研討會。新竹。35-46。  延伸查詢new window
學位論文
1.許芳瑜(2014)。以體驗行銷來探討遊客體驗價值對老街的重遊意願之因素--以鹿港老街為例(碩士論文)。逢甲大學。  延伸查詢new window
2.蕭莨錡(2013)。觀光工廠之觀光吸引力、體驗行銷、服務品質、重遊意願研究--以休閒涉入為干擾變項(碩士論文)。南華大學,嘉義。  延伸查詢new window
3.謝金燕(2003)。宗教觀光吸引力、滿意度與忠誠度關係之研究--以高雄佛光山為例(碩士論文)。南華大學。  延伸查詢new window
4.鄒文恩(2005)。體驗行銷、體驗價值、顧客滿意與行為意向關係之研究--以華納威秀電影院為例(碩士論文)。朝陽科技大學。  延伸查詢new window
 
 
 
 
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