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題名:醫院管理績效提升策略
書刊名:績效與策略研究
作者:楊紅玉林淑萍 引用關係
作者(外文):Yang, Hung-yuLin, Shu-ping
出版日期:2014
卷期:11:1
頁次:頁1-19
主題關鍵詞:醫療產業顧客滿意度模式病患滿意度醫院層級Medical industryCustomer satisfaction modelPatient satisfactionHospital level
原始連結:連回原系統網址new window
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  • 共同引用共同引用:1
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期刊論文
1.Lin, S. P.、Yang, H. Y.(2009)。Exploring Key Factors in the Choice of e-Health Using an Asthma Care Mobile Service Model。Telemedicine and e-Health,15(9),884-890。  new window
2.Al-Nasser, Amjad D.、Al-Rawwash, Mohammad Y.、Alakhras, Anas S.(2011)。An approach to setting up a national customer satisfaction index: The Jordan case study。Journal of Applied Statistics,38(9/10),1977-1933。  new window
3.Kristensen, Kai、Martensen, Anne、Gronholdt, Lars(2000)。Customer satisfaction measurement at post denmark: Results of application of the European customer satisfaction index methodology。Total Quality Management,11(7),1007-1015。  new window
4.Chang, Chih-Hon、Tu, Chia-Yu(2005)。Exploring Store Image, Customer Satisfaction and Customer Loyalty Relationship: Evidence from Taiwanese Hypermarket Industry。Journal of American Academy of Business,7(2),197-202。  new window
5.林淑萍、楊紅玉、楊建昌(20050600)。醫院對勞退金新制因應對策之探討。醫院,38(3),14-29。  延伸查詢new window
6.Herrmann, A.、Huber, F.、Braunstein, C.(2000)。Market-Driven Product and Service Design: Bridging the Gap between Customer Needs, Quality Management, and Customer Satisfaction。International Journal of Production Economics,66(1),82。  new window
7.楊建昌、楊紅玉、賴靜莉、魏慶國(20050600)。醫院行政人員之壓力反應與組織承諾探討--以臺北某醫療機構為例。醫務管理期刊,6(2),173-189。new window  延伸查詢new window
8.Lee, J.、Graefe, A. R.、Burns, R. C.(2004)。Service Quality, Satisfaction, and Behavioral Intention among Forest Visitors。Journal of Travel & Tourism Marketing,17(1),73-82。  new window
9.Bostan, S.、Acuner, T.、Yilmaz, G.(2007)。Patient (customer) expectations in hospitals。Health Policy,82(1),62-70。  new window
10.Cassel, C.、Eklöf, J. A.(2001)。Modeling customer satisfaction and loyalty on aggregate levels: Experience from the ECSI pilot study。Total Quality Management,12(7),834-841。  new window
11.Goldschmidt, N.、Chung, B. G.(2001)。Size does matter: The effect of organizational size on customer satisfaction。Journal of Quality Management,6(1),47-60。  new window
12.林淑萍、楊紅玉、楊建昌(20080400)。醫院主管領導型態與領導效能之因果關係研究--以護理主管為例。醫院,41(2),91-101。  延伸查詢new window
13.Lin, Shu-ping、Yang, Hung-yu、Chan, Ya-hui、Yang, Chien-chang(20080800)。Developing Indicators of HRM Effectiveness for Taiwan's Healthcare Organizations。管理學報,25(4),441-449。new window  new window
14.Santiago O. P.、Irene, G. S.(2011)。Indices Nacionales De Satisfaction delconsumidor Una Propuesta De Revision De La Literatura。Cuadernos de Administracion,24(43),35-57。  new window
15.Lin, Shu-Ping、Chan, Ya-Hui、Tsai, Ming-Chun(2009)。A transformation function corresponding to IPA and gap analysis。Total Quality Management & Business Excellence,20(8),829-846。  new window
16.Anderson, Eugene W.、Fornell, Claes(2000)。Foundations of the American Customer Satisfaction Index。Total Quality Management,11(7),869-882。  new window
17.Fornell, Claes、Johnson, Michael D.、Anderson, Eugene W.、Cha, Jaesung、Bryant, Barbara Everitt(1996)。The American Customer Satisfaction Index: Nature, Purpose, and Findings。Journal of Marketing,60(4),7-18。  new window
18.Fornell, Claes(1992)。A national customer satisfaction barometer: The Swedish experience。Journal of Marketing,56(1),6-21。  new window
19.Bagozzi, Richard P.、Yi, Youjae(1988)。On the Evaluation of Structural Equation Models。Journal of the Academy of Marketing Science,16(1),74-94。  new window
20.Bowen, John T.、Chen, Shiang‐Lih(2001)。The Relationship between Customer Loyalty and Customer Satisfaction。International Journal of Contemporary Hospitality Management,13(5),213-217。  new window
21.Parasuraman, Ananthanarayanan Parsu、Grewal, Dhruv(2000)。The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda。Journal of the Academy of Marketing Science,28(1),168-174。  new window
22.Oliver, Richard L.(1980)。A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions。Journal of Marketing Research,17(4),460-469。  new window
23.Abdullah, M.、Al-Nasser, A. D.、Husain, N.(2000)。Evaluating functional relationship between image, customer satisfaction and customer loyalty using general maximum entropy。Total Quality Management and Business Excellence,11(4-6),826-830。  new window
24.Jones, Thomas O.、Sasser, W. Earl Jr.(1995)。Why Satisfied Customers Defect?。Harvard Business Review,73(6),88-99。  new window
圖書
1.Boomsma, A.(1983)。On the Robustness of LISREL (Maximum Likelihood Estimation) against Small Size and Non-normality。Amsterdam:Sociometric Research Foundation。  new window
2.Hair, Joseph F. Jr.、Black, William C.、Babin, Barry J.、Anderson, Rolph E.、Tatham, Ronald L.(2006)。Multivariate data analysis。Pearson Prentice Hall。  new window
3.Kotler, Philip(1999)。Marketing management: analysis, planning, implementation and control。Prentice-Hall。  new window
4.Porter, Lyman W.、Lawler, Edward E. III(1968)。Managerial attitudes and performance。Homewood, Illinois:Richard D. Irwin Publisher。  new window
圖書論文
1.Westbrook, Robert A.、Reilly, Michael D.(1983)。Value-Percept Disparity: An Alternative to the Disconfirmation of Expectations Theory of Consumer Satisfaction。Advances in Consumer Research。Ann Arbor, MI:Association for Consumer Research。  new window
 
 
 
 
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