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外文摘要
引文資料
題名:
革命性的門診調配作業改造--以怡仁醫院為例
書刊名:
管理評論
作者:
吳乃羣
/
鄭志強
/
王豫萱
/
黃瓊億
作者(外文):
Wu, Nai-chun
/
Cheng, Chin-chiang
/
Wang, Yu-hsuan
/
Huang, Chiung-yi
出版日期:
2018
卷期:
37:2
頁次:
頁23-43+147-167
主題關鍵詞:
人因工程
;
有限空間佈局規劃
;
處方頻率
;
黃金取帶
;
工作流程規劃
;
Human factor
;
Layout planning
;
Demand frequencies
;
Golden zone storage
;
Workflow planning
原始連結:
連回原系統網址
相關次數:
被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
排除自我引用:0
共同引用:
4
點閱:13
國內醫院在門診尖峰時刻,藥局候藥區病患經常門庭若市,而調配區藥師忙碌不已。由於藥局藥品種類眾多,但調劑台的擺放空間卻有限,藥師在調配時必須頻繁地走動,不時的彎腰或蹲下拿藥,此情況對於藥師工作時的生理與心理均造成負荷。本個案主要探討如何運用人因工程概念,跨領域的採用「調劑台及周邊有限空間佈局規劃」、「藥盒規格化」、「處方頻率結合黃金取帶設計藥品儲位」、「促進學習的藥品儲位標示法」及「彈匣式補藥」等作為,協助學生了解如何改造醫院門診藥局調配作業的整體動線規劃,讓藥師進行調配時,走動、彎腰及蹲下的動作能明顯減少,並降低工作壓力及調配疏失,有效提升調配速度。本個案情境不僅讓學生了解藥局的特殊管理模式,思考如何規劃及改造作業流程,進而應用至零售通路與物流倉儲產業。此外,本個案的執行成本低,但效能持續性強,亦能讓想解決相同問題的醫院容易學習與複製。
以文找文
During peak times, hospitals in Taiwan typically have many people waiting for drugs despite pharmacists hard work in the dispensing station. The main problem is that dispensary space is limited, but there are numerous types of drugs. Therefore, pharmacists in the dispensing station must frequently walk, bend down, and squat to retrieve drugs. This increases the risks of physical and psychological health problems among pharmacists. In this case study, we consider the human factor and cross-field practices, namely "layout planning of the limited surroundings of dispensary space," "drug box standardization," "prescription demand frequencies combined with golden zone storage and storage location assignment," "storage markers to foster the learning of the location of drugs," and "magazine-style medicine replenishment." These practices are revolutionary for the workflow planning in hospital outpatient pharmacy dispensing. This case study aims to train students in methods to reduce walking, bending, and squatting among pharmacists in a dispensing station. The benefits of the reforms are lower workplace pressure and dispensing negligence and faster dispensing speed. Students are expected to extend the practices of this case study to retailing, warehousing, and the logistics industry. Furthermore, the costs associated with these reforms are low, results are effective, and practices are easy for other hospitals to learn from and replicate.
以文找文
期刊論文
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2.
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3.
Brynzér, Henrik、Johansson, Mats I.(1996)。Storage location assignment: Using the product structure to reduce order picking times。International Journal of Production Economics,46/47,595-603。
4.
林梅芳、李安儀、賴慧娟、賴怡薇、張秀玲、蔡斌智(20120300)。導入平衡計分卡管理策略改善門診候藥時間。醫療品質雜誌,6(2),80-84。
延伸查詢
5.
陳秀珊、黃柏堯、吳筱珈、張秀美、謝佳蓉、宋聖芳、薛瓊芳、陳永鴻、鄭建宏、蔡瑋琪、陳煌麒、李建勳、劉錦茹、郭乃華(20170500)。導入人因工程及精實醫療優化門診處方調劑作業。醫療品質雜誌,11(3),37-43。
延伸查詢
6.
廖玲嬋、廖光明、黃曉鳳(20160500)。縮短候藥時間--以某地區醫院為例。醫療品質雜誌,10(3),74-79。
延伸查詢
7.
Battini, Daria、Clock, Christoph H.、Grosse, Eric H.、Persona, Alessandro、Sgarbossa, Fabio(2016)。Human Energy Expenditure in Order Picking Storage Assignment: A Bi-Objective Method。Computers and Industrial Engineerings,94(4),147-157。
8.
Bindi, Filippo、Manzini, Riccardo、Pareschi, Arrigo、Regattieri, Alberto(2009)。Similarity-Based Storage Allocation Rules in an Order Picking System: An Application to the Food Service Industry。International Journal of Logistics Research and Applications,12(4),233-247。
9.
Bishu, Ram R.、Chen, Yuxiang(1989)。Learning and Transfer Effects in Simulated Industrial Information Processing Tasks。International Journal of Industrial Ergonomics,4(3),237-243。
10.
Bishu, Ram R.、Donohue, Brain J.、Murphy, P.(1991)。Cognitive Ergonomics of a Mail Order Filling Company: Part 1--Influence of Colour, Position and Highlighting on Recognition Time。Applied Ergonomics,22(6),367-372。
11.
Bishu, Ram R.、Donohue, Brain J.、Murphy, P.(1992)。Cognitive Ergonomics of a Mail Order Filling Company: Part 2--Influence of Shelf Coding and Address Information on Acquisition Time。Applied Ergonomics,23(2),115-120。
12.
Brynzér, Henrik、Johansson, Mats I.(1995)。Design and Performance of Kitting and Order Picking Systems。International Journal of Production Economics,41(1-3),115-125。
13.
Chuang, Yi-Fei、Lee, Hsu-Tung、Lai, Yi-Chuan(2012)。Item-Associated Cluster Assignment Model on Storage Allocation Problems。Computers and Industrial Engineerings,63(4),1171-1177。
14.
Gagliardi, Jean-Philippe、Ruiz, Angel、Renaud, Jacques(2008)。Space Allocation and Stock Replenishment Synchronization in a Distribution Center。International Journal of Production Economics,115(1),19-27。
15.
Garg, Arun、Chaffin, Don B.、Herrin, Gary D.(1978)。Prediction of Metabolic Rates for Manual Materials Handling Jobs。American Industrial Hygiene Association Journal,39(8),661-674。
16.
Glock, Christoph H.、Grosse, Eric H.(2012)。Storage Policies and Order Picking Strategies in U-Shaped Order-Picking Systems with a Movable Base。International Journal of Production Research,50(16),4344-4357。
17.
Grosse, Eric H.、Glock, Christoph H.(2013)。An Experimental Investigation of Learning Effects in Order Picking Systems。Journal of Manufacturing Technology Management,24(6),850-872。
18.
Grosse, Eric H.、Glock, Christoph H.、Jaber, Mohamad Y.、Neumann, W. Patrick(2015)。Incorporating Human Factors in Order Picking Planning Models: Framework and Research Opportunities。International Journal of Production Research,53(3),695-717。
19.
Grosse, Eric H.、Glock, Christoph H.、Neumann, W. Patrick(2017)。Human Factors in Order Picking: A Content Analysis of the Literature。International Journal of Production Research,55(5),1260-1276。
20.
Gu, Jinxiang、Goetschalckx, Marc、McGinnis, Leon F.(2010)。Research on Warehouse Design and Performance Evaluation: A Comprehensive Review。European Journal of Operational Research,203(3),539-549。
21.
Jane, Chin-Chia、Laih, Yih-Wenn(2005)。A Clustering Algorithm for Item Assignment in a Syn-chronized Zone Order Picking System。European Journal of Operational Research,166(2),489-496。
22.
Le-Duc, Tho、de Koster, René M. B. M.(2005)。Travel Distance Estimation and Storage Zone Optimization in a 2-Block Class-Based Storage Strategy Warehouse。International Journal of Production Research,43(17),3561-3581。
23.
Neumann, W. Patrick、Dul, Jan(2010)。Human Factors: Spanning the Gap between OM and HRM。International Journal of Operations and Production Management,30(9),923-950。
24.
Petersen, Charles G.、Siu, Charles、Heiser, Daniel R.(2005)。Improving Order Picking Performance Utilizing Slotting and Golden Zone Storage。International Journal of Operations and Production Management,25(10),997-1012。
25.
Raven, Bertram H.(1992)。A Power Interaction Model on Interpersonal Influence: French and Raven Thirty Years Later。Journal of Social Behavior and Personality,7(2),217-244。
26.
Roodbergen, Kees Jan、Vis, Iris F. A.(2006)。A Model for Warehouse Layout。IIE Transactions,38(10),799-811。
27.
Roodbergen, Kees Jan、Sharp, Gunter P.、Vis, Iris F. A.(2008)。Designing the Layout Structure of Manual Order Picking Areas in Warehouses。IIE Transactions,40(11),1032-1045。
28.
van Zelst, Susan、Donselaar, Karelvan、Woensel, Tomvan、Broekmeulen, Rob、Fraasoo, Jan(2009)。Logistics Drivers for Shelf Stacking in Grocery Retail Stores: Potential for Efficiency Improvement。International Journal of Production Economics,121(2),620-632。
29.
Xiao, Jian、Zheng, Li(2010)。A correlated storage location assignment problem in a single-block-multi-aisles warehouse considering BOM information。International Journal of Production Research,48(5),1321-1338。
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學位論文
1.
張瑋仁(2008)。以藥事工作為例,探討醫院藥局的人為失誤模式(碩士論文)。高雄醫學大學。
延伸查詢
2.
曾啟庭(2009)。品管圈在門診藥局管理之應用--探討及改善民眾候藥時間長之缺失以北部某區域教學醫院門診為例(碩士論文)。高雄醫學大學。
延伸查詢
圖書
1.
Sanders, Mark S.、McCormick, Ermest J.(1998)。Human Factors in Engineering and Design。McGraw-Hill。
其他
1.
International Ergonomics Association(2000)。What is Ergonomics,http://www.iea.cc/whats/index.html。
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