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題名:被埋沒的顧客聲音:業者與顧客觀點之星級飯店裝修模式建立
書刊名:觀光休閒學報
作者:唐伯川蕭佳琳王國欽
作者(外文):Tang, Po-chuanHsiao, Chia-linWang, Kuo-ching
出版日期:2019
卷期:25:1
頁次:頁1-38
主題關鍵詞:顧客觀點飯店裝修重視程度滿意度IPA分析Customer's perspectiveHotel renovationsImportanceSatisfactionImportance performance analysis
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(2) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:0
  • 點閱點閱:7
期刊論文
1.Hassanien, A.、Baum, T.(2002)。Hotel repositioning through property renovation。Tourism and Hospitality Research,4(2),144-157。  new window
2.Chu, Raymond K. S.、Choi, Tat(2000)。An Importance-performance Analysis of Hotel Selection Factors in the Hong Kong Hotel Industry: A Comparison of Business and Leisure Travellers。Tourism Management,21(4),363-377。  new window
3.Hassanien, A.、Baum T.(2002)。Hotel innovation through property renovation。International Journal of Hospitality & Tourism Administration,3(4),5-24。  new window
4.Countryman, C. C.、Jang, S. C.(2006)。The effects of atmospheric elements on customer impression: the case of hotel lobbies。International Journal of Contemporary Hospitality Management,18(7),534-545。  new window
5.Dogan, H.、Nebioglu, O.、Aydin, O.、Dogan, I.(2013)。Architectural innovations are competitive advantage for hotels in tourism industry? What customers, managers and employees think about it?。Procedia--Social and Behavioral Sciences,99,701-710。  new window
6.Hassanien, A.(2005)。Hotel renovation within the context of new product development。International Journal of Hospitality and Tourism Administration,6(2),63-98。  new window
7.Hassanien, A.(2006)。Exploring hotel renovation in large hotels: A multiple case study。Structural Survey,24(1),41-64。  new window
8.Hassanien, A.(2007)。An investigation of hotel property renovation: The external parties' view。Property Management,25(3),209-224。  new window
9.Medina-Muñoz, D. R.、Medina-Muñoz, R. D.、Sánchez-Medina, A. J.(2016)。Renovation strategies for accommodation at mature destinations: A tourist demand-based approach。International Journal of Hospitality Management,54,127-138。  new window
10.Ransley, J.、Ingram, H.(2001)。What is "good" hotel design?。Facilities,19(1/2),79-87。  new window
11.Whitfield, Julie、Webber, Don J.(2010)。Sector differences in conference facility refurbishment。Tourism and Hospitality Planning and Development,7(2),163-178。  new window
12.Zemke, D. M. V.、Pullman, M.(2008)。Assessing the value of good design in hotels。Building Research and Informational,36(6),543-556。  new window
13.Ma, Mulan、Hassink, R.(2013)。An Evolutionary Perspective on Tourism Area Development。Annals of Tourism Research,41,89-109。  new window
14.Mest, C. E.(2015)。Development insiders debate cycles, timelines and planning for the next downturn。Hotel Management,230(14),30-32。  new window
15.Thorpe, D.、Ryan, N.、Charles, M. B.(2009)。Innovation and small residential builders: An Australian study。Construction Innovation,9(2),184-200。  new window
16.Bulter, R. W.(1980)。The concept of a tourist area cycle of evolution: Implications for management of resources。Canadian Geographer,24(1),5-12。  new window
17.Brady, Michael K.、Cronin, J. Joseph Jr.(2001)。Some New Thoughts on Conceptualizing Perceived Service Quality: a Hierarchical Approach。Journal of Marketing,65(3),34-49。  new window
18.Parasuraman, Ananthanarayanan、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implications for Future Research。Journal of Marketing,49(4),41-50。  new window
會議論文
1.Sener, S.、Savrul, M.、Kose, C.(2010)。The role of innovation for reducing the effect of the crises。St. Petersburg。  new window
研究報告
1.交通部觀光局(2016)。2016年1-6月旅館業(一般旅館)營運報表(裝修及設備支出統計)。  延伸查詢new window
圖書
1.McDonough, B.、Hill, J.、Glazier, R.、Lindsay, W. B.、Sykes, T.(2001)。Building type basics for hospitality facilities。New York, NY:John Wiley and Sons, Inc.。  new window
2.Butler, R. W.(2006)。The tourism area life cycle, Vol. 1: Applications and modifications。New York, NY:Channel View。  new window
3.Butler, R. W.(2006)。The tourism area life cycle, Vol. 2: Conceptual and theoretical issues。New York, NY:Channel View。  new window
4.Nunnally, Jum C.、Bernstein, Ira H.(1978)。Psychometric Theory。McGraw-Hill。  new window
單篇論文
1.Mai, L. M.(2014)。Effects of major renovations on hotel market penetration and net present value,HVS Houston。  new window
其他
1.Ricca, S.(2012)。Survey says: Renovation activity drives hotel construction market,http://www.hotelmanagement.net/hospitality-world-network-research/survey-says-renovation-activity-drives-hotel-construction-market。  new window
2.吳正弘(20160619)。台北馥敦飯店復北館全新改裝。  延伸查詢new window
3.(2015)。Top Construction Companies. Hotel Management,http://www.hotelmanagement.net/research/surveys。  new window
4.FOCUS(2016)。Sheraton Grand London Park Lane/Crossbasket Castle/JW Marriott Grosvenor House/Athenaeum Hotel & Residences/Doyle Collection's luxury Kensingt/London's Mandarin Oriental Hyde Park,http://www.travelagentcentral.com/focus-series。  new window
5.Questex Travel agent central(2016)。Focus series, New and upgraded digs in Lindon and beyond,http://www.travelagentcentral.com/focus-series。  new window
圖書論文
1.Rust, Roland T.、Oliver, Richard L.(1994)。Service quality: insights and managerial implications from the frontier。Service quality: new directions in theory and practice。Sage Publications, Inc.。  new window
 
 
 
 
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