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題名：被埋沒的顧客聲音：業者與顧客觀點之星級飯店裝修模式建立
書刊名：觀光休閒學報
作者：唐伯川／蕭佳琳／王國欽
作者(外文)：Tang, Po-chuan／Hsiao, Chia-lin／Wang, Kuo-ching
出版日期：2019
卷期：25:1
頁次：頁1-38
主題關鍵詞：顧客觀點；飯店裝修；重視程度；滿意度；IPA分析；Customer's perspective；Hotel renovations；Importance；Satisfaction；Importance performance analysis
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(2) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:0
  • 點閱點閱:9
期刊論文
1.Hassanien, A.、Baum, T.(2002)。Hotel repositioning through property renovation。Tourism and Hospitality Research，4(2)，144-157。  new window
2.Chu, Raymond K. S.、Choi, Tat(2000)。An Importance-performance Analysis of Hotel Selection Factors in the Hong Kong Hotel Industry: A Comparison of Business and Leisure Travellers。Tourism Management，21(4)，363-377。  new window
3.Hassanien, A.、Baum T.(2002)。Hotel innovation through property renovation。International Journal of Hospitality & Tourism Administration，3(4)，5-24。  new window
4.Countryman, C. C.、Jang, S. C.(2006)。The effects of atmospheric elements on customer impression: the case of hotel lobbies。International Journal of Contemporary Hospitality Management，18(7)，534-545。  new window
5.Dogan, H.、Nebioglu, O.、Aydin, O.、Dogan, I.(2013)。Architectural innovations are competitive advantage for hotels in tourism industry? What customers, managers and employees think about it?。Procedia--Social and Behavioral Sciences，99，701-710。  new window
6.Hassanien, A.(2005)。Hotel renovation within the context of new product development。International Journal of Hospitality and Tourism Administration，6(2)，63-98。  new window
7.Hassanien, A.(2006)。Exploring hotel renovation in large hotels: A multiple case study。Structural Survey，24(1)，41-64。  new window
8.Hassanien, A.(2007)。An investigation of hotel property renovation: The external parties' view。Property Management，25(3)，209-224。  new window
9.Medina-Muñoz, D. R.、Medina-Muñoz, R. D.、Sánchez-Medina, A. J.(2016)。Renovation strategies for accommodation at mature destinations: A tourist demand-based approach。International Journal of Hospitality Management，54，127-138。  new window
10.Ransley, J.、Ingram, H.(2001)。What is "good" hotel design?。Facilities，19(1/2)，79-87。  new window
11.Whitfield, Julie、Webber, Don J.(2010)。Sector differences in conference facility refurbishment。Tourism and Hospitality Planning and Development，7(2)，163-178。  new window
12.Zemke, D. M. V.、Pullman, M.(2008)。Assessing the value of good design in hotels。Building Research and Informational，36(6)，543-556。  new window
13.Ma, Mulan、Hassink, R.(2013)。An Evolutionary Perspective on Tourism Area Development。Annals of Tourism Research，41，89-109。  new window
14.Mest, C. E.(2015)。Development insiders debate cycles, timelines and planning for the next downturn。Hotel Management，230(14)，30-32。  new window
15.Thorpe, D.、Ryan, N.、Charles, M. B.(2009)。Innovation and small residential builders: An Australian study。Construction Innovation，9(2)，184-200。  new window
16.Bulter, R. W.(1980)。The concept of a tourist area cycle of evolution: Implications for management of resources。Canadian Geographer，24(1)，5-12。  new window
17.Brady, Michael K.、Cronin, J. Joseph Jr.(2001)。Some New Thoughts on Conceptualizing Perceived Service Quality: a Hierarchical Approach。Journal of Marketing，65(3)，34-49。  new window
18.Parasuraman, Ananthanarayanan、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implications for Future Research。Journal of Marketing，49(4)，41-50。  new window
會議論文
1.Sener, S.、Savrul, M.、Kose, C.(2010)。The role of innovation for reducing the effect of the crises。St. Petersburg。  new window
研究報告
1.交通部觀光局(2016)。2016年1-6月旅館業（一般旅館）營運報表（裝修及設備支出統計）。  延伸查詢new window
圖書
1.McDonough, B.、Hill, J.、Glazier, R.、Lindsay, W. B.、Sykes, T.(2001)。Building type basics for hospitality facilities。New York, NY：John Wiley and Sons, Inc.。  new window
2.Butler, R. W.(2006)。The tourism area life cycle, Vol. 1: Applications and modifications。New York, NY：Channel View。  new window
3.Butler, R. W.(2006)。The tourism area life cycle, Vol. 2: Conceptual and theoretical issues。New York, NY：Channel View。  new window
4.Nunnally, Jum C.、Bernstein, Ira H.(1978)。Psychometric Theory。McGraw-Hill。  new window
單篇論文
1.Mai, L. M.(2014)。Effects of major renovations on hotel market penetration and net present value，HVS Houston。  new window
其他
1.Ricca, S.(2012)。Survey says: Renovation activity drives hotel construction market，http://www.hotelmanagement.net/hospitality-world-network-research/survey-says-renovation-activity-drives-hotel-construction-market。  new window
2.吳正弘(20160619)。台北馥敦飯店復北館全新改裝。  延伸查詢new window
3.(2015)。Top Construction Companies. Hotel Management，http://www.hotelmanagement.net/research/surveys。  new window
4.FOCUS(2016)。Sheraton Grand London Park Lane/Crossbasket Castle/JW Marriott Grosvenor House/Athenaeum Hotel & Residences/Doyle Collection's luxury Kensingt/London's Mandarin Oriental Hyde Park，http://www.travelagentcentral.com/focus-series。  new window
5.Questex Travel agent central(2016)。Focus series, New and upgraded digs in Lindon and beyond，http://www.travelagentcentral.com/focus-series。  new window
圖書論文
1.Rust, Roland T.、Oliver, Richard L.(1994)。Service quality: insights and managerial implications from the frontier。Service quality: new directions in theory and practice。Sage Publications, Inc.。  new window
 
 
 
 
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