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題名:運用多種重要-表現度分析模式改善越南來臺旅客服務品質
書刊名:醒吾學報
作者:周漢興茶青方許如碩林德成
作者(外文):Chou, Hsin-hanTra, Thanh-phuongSheu, Ru-shuoLin, Der-chen
出版日期:2020
卷期:61
頁次:頁1-27
主題關鍵詞:越南來臺觀光客觀光服務品質表現-重要度分析表現-重要度缺口分析重要-表現度優先排序分析IPAIPGAIPPRAVietnamese touristsTourism service qualityImportance-performance analysisImportance-performance gap analysisImportance-performance and preference-rankings analysis
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:6
  • 點閱點閱:1
期刊論文
1.黃文雄、劉怡君、吳忠宏(20080600)。東臺灣賞鯨事業服務品質之評估研究:遊客的觀點。高雄餐旅學報,10(1),1-19。  延伸查詢new window
2.Cheng, C. C.、Chen, C. T.、Hsu, F. S.、Hu, H. Y.(2012)。Enhancing service quality improvement strategies of fine-dining restaurants: New insights from integrating a two-phase decision-making model of IPGA and DEMATEL analysis。International Journal of Hospitality Management,31(4),1155-1166。  new window
3.Kophamel, Andrew、Skok, Walter、Richardson, Ian(2001)。Diagnosing Information Systems Success: Importance-performance Maps in the Health Club Industry。Information and Management,38(7),409-419。  new window
4.Hawes, J. M.、Rao, C. P.(1985)。Using importance-performance analysis to develop health care marketing strategies。Journal of Health Care Marketing,5(4),19-25。  new window
5.Azzopardi, Ernest、Nash, Robert(2013)。A Critical Evaluation of Importance-Performance Analysis。Tourism Management,35,222-233。  new window
6.Neslin, Scott A.(1981)。Linking product features to perceptions: self-stated versus statistically revealed importance weights。Journal of Marketing Research,18(1),80-86。  new window
7.Tsai, Chang-Ching、Liu, Li-Ming(2009)。Applying IPA in Evaluating Service Quality Requirements of Passengers Flying from Kaohsiung to Japan。Journal of Commercial Modernization,5(2),10-26。  new window
8.楊昊(20160700)。臺灣新南向政策的格局與路向。全球政治評論,55,11-18。new window  延伸查詢new window
9.Abalo, J.、Varela, J.、Manzano, V.(2007)。Importance values for importance-performance analysis: A formula for spreading out values derived from preference rankings。Journal of Business Research,60(2),115-121。  new window
10.Slack, N.(1994)。The importance-performance matrix as a determinant of improvement priority。International Journal of Operations & Production Management,14(5),59-75。  new window
11.Tonge, Joanna、Moore, Susan A.(2007)。Importance-satisfaction analysis for marine-park hinterlands: A Western Australian case study。Tourism Management,28(3),768-776。  new window
12.Lai, Ivan Ka Wai、Hitchcock, Michael(2016)。A comparison of service quality attributes for stand-alone and resort-based luxury hotels in Macau: 3-Dimensional importance-performance analysis。Tourism Management,55,139-159。  new window
13.Tsai, Ming-Chun、Lin, Chien-Lin(2014)。Bridge the Gaps: From Deficiency to Superior Service。Asia Pacific Journal of Tourism Research,19(4),389-415。  new window
14.Lai, I. K. W.、Hitchcock, M.(2015)。Importance-Performance Analysis in Tourism: A Framework for Researchers。Tourism Management,48,242-267。  new window
15.Cheng, C. C.、Tsai, M. C.、Lin, S. P.(2015)。Developing strategies for improving the service quality of casual-dining restaurants: New insights from integrating IPGA and QFD analysis。Total Quality Management & Business Excellence,26(3/4),415-429。  new window
16.Chon, K.、Weaver, P. A.、Kim, C.(1991)。Marketing your community: image analysis in Norfolk。Cornell Hotel and Restaurant Administration Quarterly,31(4),31-37。  new window
17.Erbaş, Emre、Perçin, Nilüfer Şahin(2015)。Competitive importance performance analysis (CIPA): an illustration from thermal tourism destinations。Business & Economics Research Journal,6(4),137-154。  new window
18.Feng, M.、Mangan, J.、Wong, C.、Xu, M.、Lalwani, C.(2014)。Investigating the different approaches to importance-performance analysis。The Service Industries Journal,34(12),1021-1041。  new window
19.Rial, A.、Rial, J.、Varela, J.、Real, E.(2008)。An application of importance-performance analysis (IPA) to the management of sport centres。Managing Leisure,13(3/4),179-188。  new window
20.Tsoukas, H.(1993)。What is management? An outline of a metatheory。British Journal of Management,5,289-301。  new window
21.Lin, S. P.、Chan, Y. H.、Tsai, M. C.(2009)。A transformation function corresponding to IPA and gap analysis。Total Quality Management,20(8),829-846。  new window
22.Abalo, J. P.、Varela, J. M.、Rial, A. B.(2006)。Importance-performance analysis for services management。Psicothema,18(4),730-737。  new window
23.葉華容(20170900)。提升我國觀光競爭力從細節做起。經濟前瞻,173,68-72。  延伸查詢new window
24.周漢興、黃善昶、許如碩、林德成(20190100)。應用重要-表現度缺口分析(IPGA)法評量教學服務品質--以國內大學體育課程為例。醒吾學報,59,43-70。new window  延伸查詢new window
25.Eskildsen, Jacob K.、Kristensen, Kai(2006)。Enhancing importance-performance analysis。International Journal of Productivity and performance Management,55(1),40-60。  new window
26.Oh, Haemoon(2001)。Revisiting importance-performance analysis。Tourism Management,22(6),617-627。  new window
27.Bacon, Donald R.(2003)。A comparison of approaches to Importance-Performance Analysis。International Journal of Market Research,45(1),55-71。  new window
28.Hollenhorst, Steve、Olson, David、Fortney, Ronal(1992)。Use of importance-performance analysis to evaluate state park cabins: The case of the West Virginia State Park System。Journal of Park and Recreation Administration,10(1),1-11。  new window
29.Martilla, John A.、James, John C.(1977)。Importance-performance analysis。Journal of Marketing,41(1),77-79。  new window
會議論文
1.周漢興、茶青方(2019)。利用重要-表現度缺口分析(IPGA)研究越南來台觀光客之旅遊服務品質。臺灣地方鄉鎮觀光產業發展與前瞻學術研討會。新北市:景文科技大學。361-372。  延伸查詢new window
2.Magal, Simha R.、Levenburg, Nancy M.(2005)。Using importance-performance analysis to evaluate e-business strategies among small businesses。The 38th Annual Hawaii International Conference on System Sciences。Big Island, HI:IEEE。  new window
學位論文
1.阮氏秋水(2018)。越南來台旅遊的遊客行程服務品質滿意度及重遊意願之研究(碩士論文)。銘傳大學。  延伸查詢new window
2.陳忠德(2019)。接待越南旅客團服務應對之研究-以臺灣旅館業為例(碩士論文)。國立臺灣師範大學。  延伸查詢new window
 
 
 
 
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