:::

詳目顯示

回上一頁
題名:Antecedents and Consequences of Negative Word of Mouth: The Moderating Effect of Relationship Strength
書刊名:品質學報
作者:池文海任明哲Ortiz, Jaime
作者(外文):Chih, Wen-haiRen, Mingzhe
出版日期:2021
卷期:28:3
頁次:頁194-216
主題關鍵詞:不確定負向口碑轉換意圖關係強度UncertaintyNegative word of mouthSwitching intentionRelationship strength
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:0
  • 點閱點閱:4
期刊論文
1.East, Robert、Hammond, Kathy、Lomax, Wendy(2008)。Measuring the impact of positive and negative word of mouth on brand purchase probability。International Journal of Research in Marketing,25(3),215-224。  new window
2.Wu, J.、Wu, Y.、Sun, J.、Yang, Z.(2013)。User reviews and uncertainty assessment: A two stage model of consumers, willingness-to-pay in online markets。Decision Support Systems,55(1),175-185。  new window
3.Berger, J.、Schwartz, E. M.(2011)。What drives immediate and ongoing word of mouth?。Journal of Marketing Research,48(5),869-880。  new window
4.Cho, J.(2004)。Likelihood to abort an online transaction: influences from cognitive evaluations, attitudes, and behavioral variables。Information & Management,41(7),827-838。  new window
5.Grewal, R.、Cline, T. W.、Davies, A.(2003)。Early-Entrant Advantage, Word-of-Mouth Communication, Brand Similarity, and the Consumer Decision-Making Process。Journal of Consumer Psychology,13(3),187-197。  new window
6.Alexandrov, Aliosha、Lilly, Bryan、Babakus, Emin(2013)。The effects of social- and self-motives on the intentions to share positive and negative word of mouth。Journal of the Academy of Marketing Science,41(5),531-546。  new window
7.Ghose, A.(2009)。Internet exchanges for used goods: an empirical analysis of trade patterns and adverse selection。MIS Quarterly,33(2),263-291。  new window
8.De Angelis, Matteo、Bonezzi, Andrea、Peluso, Alessandro M.、Rucker, Derek D.、Costabile, Michele(2012)。On braggarts and gossips: a self-enhancement account of word-of-mouth generation and transmission。Journal of Marketing Research,49(4),551-563。  new window
9.Fabrigar, L. R.、Peter, R. D.、Norris, M. E.(2010)。Some things you should know about structural equation modeling but never thought to ask。Journal of Consumer Psychology,20(2),221-225。  new window
10.Chen, X.、Huang, Q.、Davison, R. M.(2017)。The role of website quality and social capital in building buyers' loyalty。International Journal of Information Management,37(1),1563-1574。  new window
11.Casidy, R.、Shin, H.(2015)。The effects of harm directions and service recovery strategies on customer forgiveness and negative word-of-mouth intentions。Journal of Retailing and Consumer Services,27,103-112。  new window
12.Babić Rosario, Ana、Sotgiu, Francesca、de Valck, Kristine、Bijmolt, Tammo H. A.(2016)。The effect of electronic word of mouth on sales: A Meta-analytic review of platform, product, and metric factors。Journal of Marketing Research,53(3),297-318。  new window
13.Kozlenkova, I. V.、Palmatier, R. W.、Fang, E.、Xiao, B.、Huang, M.(2017)。Online relationship formation。Journal of Marketing,81(3),21-40。  new window
14.Berger, Jonah(2014)。Word of mouth and interpersonal communication: A review and directions for future research。Journal of Consumer Psychology,24(4),586-607。  new window
15.Balaji, M. S.、Khong, K. W.、Chong, A. Y. L.(2016)。Determinants of negative word-of-mouth communication using social networking sites。Information & Management,53(4),528-540。  new window
16.Hayes, A. F.、Montoya, A. K.、Rockwood, N. J.(2017)。The analysis of mechanisms and their contingencies: PROCESS versus structural equation modeling。Australasian Marketing Journal,25(1),76-81。  new window
17.Pick, Doreen、Eisend, Martin(2014)。Buyers' Perceived Switching Costs and Switching: A Meta-Analytic Assessment of Their Antecedents。Journal of the Academy of Marketing Science,42(2),186-204。  new window
18.Baker, A. M.、Donthu, N.、Kumar, V.(2016)。Investigating how word-of-mouth conversations about brands influence purchase and retransmission intentions。Journal of Marketing Research,53(2),225-239。  new window
19.Williams, M.、Buttle, F.(2014)。Managing negative word-of-mouth: an exploratory study。Journal of Marketing Management,30(13/14),1423-1447。  new window
20.Keaveney, Susan M.(1995)。Customer Switching Behavior in Service Industries: An Exploratory Study。Journal of Marketing,59(2),71-82。  new window
21.Wu, L.-Y.、Chen, K.-Y.、Chen, P.-Y.、Cheng, S.-L.(2014)。Perceived value, transaction cost, and repurchaseintention in online shopping: a relational exchange perspective。Journal of Business Research,67(1),2768-2776。  new window
22.Berger, Jonah、Milkman, Katherine L.(2012)。What makes online content viral?。Journal of Marketing Research,49(2),192-205。  new window
23.Chevalier, Judith A.、Mayzlin, Dina(2006)。The effect of word of mouth on sales: online book reviews。Journal of Marketing Research,43(3),345-354。  new window
24.Lindell, Michael K.、Whitney, David J.(2001)。Accounting for common method variance in cross-sectional research designs。Journal of Applied Psychology,86(1),114-121。  new window
25.Wilson, A. E.、Giebelhausen, M. D.、Brady, M. K.(2017)。Negative word of mouth can be a positive for consumers connected to the brand。Journal of the Academy of Marketing Science,45(4),534-547。  new window
26.Lin, T.-C.、Huang, S.-L.(2014)。Understanding the determinants of consumers' switching intentions in a standards war。International Journal of Electronic Commerce,19(1),163-189。  new window
27.Pavlou, Paul A.、Liang, Huigang、Xue, Yajiong(2007)。Understanding and mitigating uncertainty in online exchange relationships: A principal-agent perspective。MIS Quarterly,31(1),105-136。  new window
28.Koroleva, K.、Kane, G. C.(2017)。Relational affordances of information processing on Facebook。Information & Management,54(5),560-572。  new window
29.Ngwe, D.、Ferreira, K. J.、Teixeira, T.(2019)。The impact of increasing search frictions on online shopping behavior: Evidence from a field experiment。Journal of Marketing Research,56(6),944-959。  new window
30.Woodruff, Robert B.、Cadotte, Ernest R.、Jenkins, Roger L.(1983)。Modeling Consumer Satisfaction Processes Using Experience-Based Norms。Journal of Marketing Research,20(3),296-304。  new window
31.Abraham, A. T.、Hamilton, R. W.(2018)。When does partitioned pricing lead to more favorable consumer preferences? Meta-analytic evidence。Journal of Marketing Research,55(5),686-703。  new window
32.Brannon, D. C.、Samper, A.(2018)。Maybe I just got (Un)lucky: one-on-one conversations and the malleability of post-consumption product and service evaluations。Journal of Consumer Research,45(4),810-832。  new window
33.Calvo-Porral, C.、Faíña-Medín, A.、Nieto-Mengotti, M.(2017)。Satisfaction and switching intention in mobile services: comparing lock-in and free contracts in the Spanish market。Telematics and Informatics,34(5),717-729。  new window
34.Chan, H.、Cui, S.(2011)。The contrasting effects of negative word of mouth in the post-consumption stage。Journal of Consumer Psychology,21(3),324-337。  new window
35.Chen, Aihui、Lu, Yaobin、Wang, Bin(2017)。Customers' purchase decision-making process in social commerce: a social learning perspective。International Journal of Information Management,37(6),627-638。  new window
36.Cho, I.-K.、Matsui, A.(2018)。Search, adverse selection, and market clearing。International Economic Review,59(3),1437-1467。  new window
37.Dimoka, A.、Hong, Y.、Pavlou, P.(2012)。On product uncertainty in online markets: theory and evidence。MIS Quarterly,36(2),395-426。  new window
38.Dubois, D.、Bonezzi, A.、De Angelis, M.(2016)。Sharing with friends versus strangers: how interpersonal closeness influences word-of-mouth valence。Journal of Marketing Research,53(5),712-727。  new window
39.Gershkov, A.、Perry, M.(2012)。Dynamic contracts with moral hazard and adverse selection。Review of Economic Studies,79(1),268-306。  new window
40.Hassan, S. O.、AbouAish, E. M.(2018)。The impact of strategic vs. tactical cause-related marketing on switching intention。International Review on Public and Nonprofit Marketing,15(3),253-314。  new window
41.Hewett, K.、Money, R. B.、Sharma, S.(2006)。National culture and industrial buyer-seller relationships in Antecedents and Consequences of Negative Word of Mouth: The Moderating Effect of Relationship the United States and Latin America。Journal of the Academy of Marketing Science,34(3),386-402。  new window
42.Hong, Y.、Pavlou, P. A.(2014)。Product fit uncertainty in online markets: nature, effects, and antecedents。Information Systems Research,25(2),328-344。  new window
43.Hu, N.、Pavlou, P. A.、Zhang, J.(2017)。On self-selection biases in online product reviews。MIS Quarterly,41(2),449-471。  new window
44.Hwang, I.、Kwon, H.(2016)。Effects of demotion in loyalty programs on brand-switching intentions。Service Business,10(3),489-505。  new window
45.Kim, Y.、Krishnan, R.(2015)。On product-level uncertainty and online purchase behavior: an empirical analysis。Management Science,61(10),2449-2467。  new window
46.Lembregts, C.、Pandelaere, M.(2019)。Falling back on numbers: when preference for numerical product information increases after a personal control threat。Journal of Marketing Research,56(1),104-122。  new window
47.Liang, L. J.、Choi, H. C.、Joppe, M.(2018)。Exploring the relationship between satisfaction, trust and switching intention, repurchase intention in the context of Airbnb。International Journal of Hospitality Management,69,41-48。  new window
48.Maier, E.(2019)。The negative effect of product image inconsistency on product overviews during the online product search。International Journal of Electronic Commerce,23(1),110-143。  new window
49.Matt, C.、Hess, T.(2016)。Product fit uncertainty and its effects on vendor choice: an experimental study。Electronic Markets,26(1),83-93。  new window
50.Palese, B.、Usai, A.(2018)。The relative importance of service quality dimensions in e-commerce experiences。International Journal of Information Management,40,132-140。  new window
51.Picard, P.(2019)。Equilibrium in insurance markets with adverse selection when insurers pay policy dividends。Journal of Risk and Insurance,86(4),887-914。  new window
52.Ransbotham, S.、Lurie, N. H.、Liu, H.(2019)。Creation and consumption of mobile word of mouth: how are mobile reviews different?。Marketing Science,38(5),773-792。  new window
53.Revilla-Camacho, M.-Á.、Vega-Vázquez, M.、Cossío-Silva, F.-J.(2017)。Exploring the customer's intention to switch firms: the role of customer-related antecedents。Psychology & Marketing,34(11),1039-1049。  new window
54.Rice, S. C.(2012)。Reputation and uncertainty in online markets: an experimental study。Information Systems Research,23(2),436-452。  new window
55.Shen, H.、Sengupta, J.(2018)。Word of mouth versus word of mouse: speaking about a brand connects you to it more than writing does。Journal of Consumer Research,45(3),595-614。  new window
56.Stich, L.、Golla, G.、Nanopoulos, A.(2014)。Modelling the spread of negative word-of-mouth in online social networks。Journal of Decision Systems,23(2),203-221。  new window
57.Tang, H.、Lin, X.(2018)。Curbing shopping cart abandonment in C2C markets--an uncertainty reduction approach。Electronic Markets,29(3),533-552。  new window
58.Umashankar, N.、Ward, M. K.、Dahl, D. W.(2017)。The benefit of becoming friends: complaining after service failures leads customers with strong ties to increase loyalty。Journal of Marketing,81(6),79-99。  new window
59.Wang, Q.、Cui, X.、Huang, L.、Dai, Y.(2016)。Seller reputation or product presentation? An empirical investigation from cue utilization perspective。International Journal of Information Management,36(3),271-283。  new window
60.Yang, Z.、Zhang, H.、Xie, E.(2017)。Relative buyer-supplier relational strength and supplier's information sharing with the buyer。Journal of Business Research,78,303-313。  new window
61.Ba, Sulin、Pavlou, Paul A.(2002)。Evidence of the Effect of Trust Building Technology in Electronic Markets: Price Premiums and Buyer Behavior。MIS Quarterly,26(3),243-268。  new window
62.Baumgartner, Hans、Homburg, Christian(1996)。Applications of Structural Equation Modeling in Marketing and Consumer Research: A Review。International Journal of Research in Marketing,13(2),139-161。  new window
63.De Cannière, Marie Hélène、De Pelsmacker, Patrick、Geuens, Maggie(2010)。Relationship quality and purchase intention and behavior: The moderating impact of relationship strength。Journal of Business and Psychology,25(1),87-98。  new window
64.Iacobucci, Dawn(2010)。Structural equations modeling: Fit indices, sample size, and advanced topics。Journal of Consumer Psychology,20(1),90-98。  new window
65.Lau, Geok Theng、Ng, Sophia(2001)。Individual and situational factors influencing negative word-of-mouth behavior。Canadian Journal of Administrative Sciences,18(3),163-178。  new window
66.Luo, Jifeng、Ba, Sulin、Zhang, Han(2012)。The effectiveness of online shopping characteristics and well-designed websites on satisfaction。MIS Quarterly,36(4),1131-1144。  new window
67.Riedl, R.、Hubert, M.、Kenning, P.(2010)。Are there neural gender differences in online trust? An fMRI study on the perceived trustworthiness of eBay offers。MIS Quarterly,34(2),397-428。  new window
68.Akerlof, George A.(1970)。The Market for 'Lemons': Quality Uncertainty and the Market Mechanism。The Quarterly Journal of Economics,84(3),488-500。  new window
69.Nelson, Phillip(1970)。Information and Consumer Behavior。Journal of Political Economy,78(2),311-329。  new window
70.Podsakoff, Philip M.、MacKenzie, Scott B.、Lee, Jeong-Yeon、Podsakoff, Nathan P.(2003)。Common method biases in behavioral research: A critical review of the literature and recommended remedies。Journal of Applied Psychology,88(5),879-903。  new window
會議論文
1.Xiang, R.、Neville, J.、Rogati, M.(2010)。Modeling relationship strength in online social networks。19th International Conference on World Wide Web,(會議日期: 2010, April 26-30),981-990。  new window
2.Dimoka, A.、Pavlou, P. A.(2008)。Understanding and mitigating product uncertainty in online auction marketplaces1-51。  new window
圖書
1.Bentler, P. M.、Wu, E. J. C.(1993)。EQS/Windows User's Guide。Los Angeles, CA:BMDP Statistical Software。  new window
2.Hayes, Andrew F.(2013)。Introduction to mediation, moderation, and conditional process analysis: A regression-based approach。Guilford Press。  new window
3.Hair, J. F.、Anderson, R. E.、Tatham, R.、Black, W. C.、Babin, B. J.(2010)。Multivariate Data Analysis with Readings。Prentice Hall International。  new window
其他
1.Eichhorn, B. R.(2014)。Common method variance techniques,SAS Institute Inc.。,https://www.lexjansen.com/mwsug/2014/AA/MWSUG-2014-AA11.pdf。  new window
圖書論文
1.Chin, Wynne W.(1998)。The partial least squares approach to structural equation modeling。Modern methods for business research。Lawrence Erlbaum Associates Publishers。  new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
:::
無相關期刊論文
 
無相關著作
 
QR Code
QRCODE