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題名:臺灣公共組織服務設計之展望
書刊名:公共行政學報
作者:鍾宜玲
作者(外文):Chung, Yi-ling
出版日期:2022
卷期:62
頁次:頁133-145
主題關鍵詞:公共服務設計共同創造共同設計價值共創公共服務邏輯Public service designCo-creationCo-designValue co-creationPublic service logic
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:5
  • 點閱點閱:3
期刊論文
1.Ostrom, A. L.、Bitner, M. J.、Brown, S. W.、Burkhard, K. A.、Goul, M.、Smith-Daniels, V.、Demirkan, H.、Rabinovich, E.(2010)。Moving forward and making a difference: research priorities for the science of service。Journal of Service Research,13(1),4-36。  new window
2.Cook, L. S.、Bowen, D. E.、Chase, R. B.、Dasu, S.、Stewart, D. M.、Tansik, D. A.(2002)。Human issues in service design。Journal of Operations Management,20(2),159-174。  new window
3.Laing, Angus(2003)。Marketing in the Public Sector: Towards a Typology of Public Services。Marketing Theory,3(4),427-445。  new window
4.Osborne, S. P.、Radnor, Z.、Nasi, G.(2013)。A new theory for public service management? Toward a (public) service-dominant approach。The American Review of Public Administration,43(2),135-158。  new window
5.余峻瑜、鄭佩怡(20161200)。服務創新與設計之健康照護服務設計規劃模式:以遠距照護為例。臺大管理論叢,27(1),225-254。new window  延伸查詢new window
6.Trischler, J.、Kristensson, P.、Scott, D.(2018)。Team diversity and its management in a co-design team。Journal of Service Management,29(1),120-145。  new window
7.Chan, F. K.、Thong, J. Y.、Brown, S. A.、Venkatesh, V.(2021)。Service Design and Citizen Satisfaction with E-Government Services: A Multidimensional Perspective。Public Administration Review,81(5),874-894。  new window
8.Dietrich, T.、Trischler, J.、Schuster, L.、Rundle-Thiele, S.(2017)。Co-Designing Services with Vulnerable Consumers。Journal of Service Theory and Practice,27(3),663-688。  new window
9.Dudau, A.、Glennon, R.、Verschuere, B.(2019)。Following the yellow brick road? (Dis)enchantment with co-design, co-production and value co-creation in public services。Public Management Review,21(11),1577-1594。  new window
10.Osborne, S. P.(2018)。From public service-dominant logic to public service logic: are public service organizations capable of co-production and value co-creation?。Public Management Review,20(2),225-231。  new window
11.Trischler, J.、Charles, M.(2019)。The Application of a Service Ecosystems Lens to Public Policy Analysis and Design: Exploring the Frontiers。Journal of Public Policy & Marketing,38(1),19-35。  new window
12.Trischler, J.、Westman-Trischler, J.(2021)。Design for experience- a public service design approach in the age of digitalization。Public Management Review,24(8),1251-1270。  new window
13.Twizeyimana, J. D.、Andersson, A.(2019)。The Public Value of E-Government: A Literature Review。Government Information Quarterly,36(2),167-178。  new window
圖書
1.Stickdorn, Marc、Schneider, Jakob(2012)。This is Service Design Thinking: Basics, Tools, Cases。BIS Publishers。  new window
2.Johnston, R.、Clark, G.(2008)。Service Operations Management: Improving Service Delivery。Prentice Hall。  new window
3.Mager, B.、Nisbett, A.、Siodmok, A.、Katz, A.、Mauldin, C.、O'Sullivan, D.(2016)。Service design impact report: public sector。Service Design Network。  new window
4.Suboh, A.、Carson, R.(2015)。Service Delivery Trend Outlook: The potential future of government customer service delivery。  new window
5.Moore, Mark Harrison(1995)。Creating Public Value: Strategic management in government。Harvard University Press。  new window
其他
1.Jeneanne, R.,Tiffany, F.,Bruce, C.,Adriana, T. D.,Claire, N.(2019)。Service design in government,https://www2.deloitte.com/us/en/insights/industry/public-sector/implementing-service-design-in-government.html。  new window
 
 
 
 
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