| 期刊論文1. | Ostrom, A. L.、Bitner, M. J.、Brown, S. W.、Burkhard, K. A.、Goul, M.、Smith-Daniels, V.、Demirkan, H.、Rabinovich, E.(2010)。Moving forward and making a difference: research priorities for the science of service。Journal of Service Research,13(1),4-36。 | 2. | Cook, L. S.、Bowen, D. E.、Chase, R. B.、Dasu, S.、Stewart, D. M.、Tansik, D. A.(2002)。Human issues in service design。Journal of Operations Management,20(2),159-174。 | 3. | Laing, Angus(2003)。Marketing in the Public Sector: Towards a Typology of Public Services。Marketing Theory,3(4),427-445。 | 4. | Osborne, S. P.、Radnor, Z.、Nasi, G.(2013)。A new theory for public service management? Toward a (public) service-dominant approach。The American Review of Public Administration,43(2),135-158。 | 5. | 余峻瑜、鄭佩怡(20161200)。服務創新與設計之健康照護服務設計規劃模式:以遠距照護為例。臺大管理論叢,27(1),225-254。 延伸查詢 | 6. | Trischler, J.、Kristensson, P.、Scott, D.(2018)。Team diversity and its management in a co-design team。Journal of Service Management,29(1),120-145。 | 7. | Chan, F. K.、Thong, J. Y.、Brown, S. A.、Venkatesh, V.(2021)。Service Design and Citizen Satisfaction with E-Government Services: A Multidimensional Perspective。Public Administration Review,81(5),874-894。 | 8. | Dietrich, T.、Trischler, J.、Schuster, L.、Rundle-Thiele, S.(2017)。Co-Designing Services with Vulnerable Consumers。Journal of Service Theory and Practice,27(3),663-688。 | 9. | Dudau, A.、Glennon, R.、Verschuere, B.(2019)。Following the yellow brick road? (Dis)enchantment with co-design, co-production and value co-creation in public services。Public Management Review,21(11),1577-1594。 | 10. | Osborne, S. P.(2018)。From public service-dominant logic to public service logic: are public service organizations capable of co-production and value co-creation?。Public Management Review,20(2),225-231。 | 11. | Trischler, J.、Charles, M.(2019)。The Application of a Service Ecosystems Lens to Public Policy Analysis and Design: Exploring the Frontiers。Journal of Public Policy & Marketing,38(1),19-35。 | 12. | Trischler, J.、Westman-Trischler, J.(2021)。Design for experience- a public service design approach in the age of digitalization。Public Management Review,24(8),1251-1270。 | 13. | Twizeyimana, J. D.、Andersson, A.(2019)。The Public Value of E-Government: A Literature Review。Government Information Quarterly,36(2),167-178。 | 圖書1. | Stickdorn, Marc、Schneider, Jakob(2012)。This is Service Design Thinking: Basics, Tools, Cases。BIS Publishers。 | 2. | Johnston, R.、Clark, G.(2008)。Service Operations Management: Improving Service Delivery。Prentice Hall。 | 3. | Mager, B.、Nisbett, A.、Siodmok, A.、Katz, A.、Mauldin, C.、O'Sullivan, D.(2016)。Service design impact report: public sector。Service Design Network。 | 4. | Suboh, A.、Carson, R.(2015)。Service Delivery Trend Outlook: The potential future of government customer service delivery。 | 5. | Moore, Mark Harrison(1995)。Creating Public Value: Strategic management in government。Harvard University Press。 | 其他1. | Jeneanne, R.,Tiffany, F.,Bruce, C.,Adriana, T. D.,Claire, N.(2019)。Service design in government,https://www2.deloitte.com/us/en/insights/industry/public-sector/implementing-service-design-in-government.html。 | |