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題名:相對感受:參考點對於顧客體驗的影響
書刊名:組織與管理
作者:蕭瑞麟 引用關係關欣
作者(外文):Hsiao, Ruey-linKuan, Hsin
出版日期:2023
卷期:16:2
頁次:頁1-67
主題關鍵詞:服務設計相對感受參考點期望落差顧客體驗Service designRelative sentimentReference pointExpectation gapCustomer experience
原始連結:連回原系統網址new window
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  • 共同引用共同引用:37
  • 點閱點閱:6
期刊論文
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圖書
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