期刊論文1. | Ladhari, R.、Brun, I.、Morales, M.(2008)。Determinants of dining satisfaction and post-dining behavioral intentions。International Journal of Hospitality Management,27(4),563-573。 |
2. | Bruner, G. C.(1990)。Music, mood, and marketing。Journal of marketing,54(4),94-104。 |
3. | Shim, S.、Eastlick, M. A.、Lotz, S. L.、Warrington, P.(2001)。An online prepurchase Intentions model: The role of intention to search。Journal of Retailing,77(3),394-416。 |
4. | Heung, V. C. S.、Gu, T.(2012)。Influence of restaurant atmospherics on patron satisfaction and behavioral intentions。International Journal of Hospitality Management,31(4),1167-1177。 |
5. | Mattila, A. S.、Ro, H.(2008)。Discrete negative emotions and customer dissatisfaction responses in a casual restaurant setting。Journal of Hospitality and Tourism Research,32(1),89-107。 |
6. | Chow, I. H.-S.、Lau, V. P.、Lo, T. W.-C.、Sha, Z. Q.、Yun, H.(2007)。Service Quality in Restaurant Operations in China: Decision- and Experiential-Oriented Perspectives。International Journal of Hospitality Management,26(3),698-710。 |
7. | Kivela, J.、Inbakaran, R.、Reece, J.(1999)。Consumer Research in the Restaurant Environment, Part 1: A Conceptual Model of Dining Satisfaction and Return Patronage。International Journal of Contemporary Hospitality Management,11(5),205-222。 |
8. | Ragneskog, H.、Bråne, G.、Karlsson, I.、Kihlgren, M.(1996)。Influence of dinner music on food intake and symptoms common in dementia。Scandinavian Journal of Caring Sciences,10(1),11-17。 |
9. | Grönroos, C.(2011)。A service perspective on business relationships: The value creation, interaction and marketing interface。Industrial Marketing Management,40(2),240-247。 |
10. | Ryu, K.、Han, H.(2010)。Influence of the quality of food, service, and physical environment on customer satisfaction and behavioral intention in quick-casual restaurants: Moderating role of perceived price。Journal of Hospitality and Tourism Research,34(3),310-329。 |
11. | Liu, Y.、Jang, S. C.(2009)。The effects of dining atmospherics: an extended Mehrabian-Russell model。International Journal of Hospitality Management,28(4),494-503。 |
12. | Sulek, J. M.、Hensley, R. L.(2004)。The relative importance of food, atmosphere, and fairness of wait: The case of a full-service restaurant。Cornell Hospitality Quarterly,45(3),235-247。 |
13. | Crowley, A. E.(1993)。The Two Dimensional Impact of Color on Shopping。Marketing Letters,4(1),59-69。 |
14. | Jensen, Ø.、Hansen, K. V.(2007)。Consumer values among restaurant customers。International Journal of Hospitality Management,26(3),603-622。 |
15. | Kim, Y. J.、Njite, D.、Hancer, M.(2013)。Anticipated emotion in consumers' intentions to select eco-friendly restaurants: Augmenting the theory of planned behavior。International Journal of Hospitality Management,34,255-262。 |
16. | Namkung, Y.、Jang, S. C. S.(2010)。Effects of perceived service fairness on emotions, and behavioral intentions in restaurants。European Journal of Marketing,44(9/10),1233-1259。 |
17. | Morrison, M.、Gan, S.、Dubelaar, C.、Oppewal, H.(2011)。In-store music and aroma influences on shopper behavior and satisfaction。Journal of Business Research,64(6),558-564。 |
18. | Reimer, Anja、Kuehn, Richard(2005)。The impact of servicescape on quality perception。European Journal of Marketing,39(7/8),785-809。 |
19. | North, A. C.、Shilcock, A.、Hargreaves, D. J.(2003)。The effect of musical style on restaurant customers' spending。Environment and Behavior,35(5),712-718。 |
20. | Rosenbaum, M. S.、Massiah, C.(2011)。An Expanded Servicescape Perspective。Journal of Service Management,22(4),471-490。 |
21. | Joye, Yannick、Willems, Kim、Brengman, Malaika、Wolf, Kathleen(2010)。The effects of urban retail greenery on consumer experience: Reviewing the evidence from a restorative perspective。Urban Forestry & Urban Greening,9(1),57-64。 |
22. | Raajpoot, N. A.(2002)。TANGSERV--A multiple item scale for measuring tangible quality in foodservice industry。Journal of Foodservice Business Research,5(2),109-127。 |
23. | Ryu, K. S.、Jang, S. C. S.(2007)。The effect of environmental perceptions on behavioral intentions through emotions: The case of upscale restaurants。Journal of Hospitality & Tourism Research,31(1),56-72。 |
24. | Oppermann, M.(2000)。Tourism destination loyalty。Journal of Travel Research,39(1),78-84。 |
25. | Wang, Y.、Lo, H. P.、Chi, R.、Yang, Y.(2004)。An integrated framework for customer value and customer-relationship-management performance: A customer-based perspective from China。Managing Service Quality: an International Journal,14(2/3),169-182。 |
26. | Namkung, Y.、Jang, S. C.(2007)。Does Food Quality Really Matter in Restaurants? Its Impact On Customer Satisfaction and Behavioral Intentions。Journal of Hospitality and Tourism Research,31(3),387-409。 |
27. | Chen, Hung-Bin、Yeh, Shih-Shuo、Huan, Tzung-Cheng(2014)。Nostalgic emotion, experiential value, brand image, and consumption intentions of customers of nostalgic-themed restaurants。Journal of Business Research,67(3),354-360。 |
28. | Tombs, A.、McColl-Kennedy, J. R.(2003)。Social-servicescape Conceptual Model。Marketing Theory,3(4),447-475。 |
29. | Wakefield, Kirk L.、Blodgett, Jeffrey G.(1996)。The effect of the servicescape on customers' behavioral intentions in leisure service settings。Journal of Services Marketing,10(6),45-61。 |
30. | Kirca, A. H.、Jayachandran, S.、Bearden, W. O.(2005)。Market Orientation: A Meta-Analytic Review and Assessment of Its Antecedents and Impact on Performance。Journal of Marketing,69(2),24-41。 |
31. | Sweeney, J. C.、Wyber, F.(2002)。The role of cognitions and emotions in the music-approach-avoidance behavior relationship。Journal of Services Marketing,16(1),51-69。 |
32. | Mattila, Anna S.、Wirtz, Jochen(2001)。Congruency of scent and music as a driver of in-store evaluations and behavior。Journal of Retailing,77(2),273-289。 |
33. | Machleit, Karen A.、Eroglu, Sevgin A.(2000)。Describing and measuring emotional response to shopping experience。Journal of Business Research,49(2),101-111。 |
34. | Chiou, Jyh-Shen、Droge, Cornelia、Hanvanich, Sangphet(2002)。Does Customer Knowledge Affect How Loyalty is Formed?。Journal of Service Research,5(2),113-124。 |
35. | Caruana, A.、Money, A. H.、Berthon, P. R.(2000)。Service Quality and Satisfaction-the Moderating Role of Value。European Journal of Marketing,34(11/12),1338-1353。 |
36. | Steenkamp, Jan-Benedict E. M.(1990)。Conceptual Model of the Quality Perception Process。Journal of Business Research,21(4),309-333。 |
37. | Baker, J.、Levy, M.、Grewal, D.(1992)。An experimental approach to making retail store environmental decisions。Journal of Retailing,68(4),445-460。 |
38. | Ryu, Kisang、Lee, Hye-Rin、Kim, Woo Gon(2012)。The Influence of the Quality of the Physical Environment, Food, and Service on Restaurant Image, Customer Perceived Value, Customer Satisfaction, and Behavioral Intentions。International Journal of Contemporary Hospitality Management,24(2),200-223。 |
39. | Bagozzi, Richard P.、Gopinath, Mahesh、Nyer, Prashanth U.(1999)。The role of emotions in marketing。Journal of the Academy of Marketing Science,27(2),184-206。 |
40. | Grönroos, Christian、Voima, Päivi(2013)。Critical service logic: making sense of value creation and co-creation。Journal of the Academy of Marketing Science,41(2),133-150。 |
41. | Donovan, R. J.、Rossiter, J. R.、Marcoolyn, G.、Nesdale, A.(1994)。Store atmosphere and purchasing behavior。Journal of Retailing,70(3),283-294。 |
42. | Wakefield, K. L.、Blodgett, J. G.(1999)。Customer Response to Intangible and Tangible Service Factors。Psychology and Marketing,16(1),51-68。 |
43. | Ribeiro Soriano, D.(2002)。Customers' expectations factors in restaurants: The situation in Spain。International Journal of Quality & Reliability Management,19(8/9),1055-1067。 |
44. | Bellizzi, J. A.、Crowley, Ayn E.、Hasty, Ronald W.(1983)。The Effects of color in Store Design。Journal of Retailing,59(1),21-45。 |
45. | Edwards, Jeffrey R.、Lambert, Lisa Schurer(2007)。Methods for integrating moderation and mediation: A general analytical framework using moderated path analysis。Psychological Methods,12(1),1-22。 |
46. | Gorn, G. J.、Chattopadhyay, A.、Yi, T.、Dahl, D. W.(1997)。Effects of color as an executional cue in advertising: They're in the shade。Management Science,43(10),1387-1400。 |
47. | Bellizzi, J. A.、Hite, R. E.(1992)。Environmental Color, Consumer Feelings, and Purchase Likelihood。Psychology & Marketing,9(5),347-363。 |
48. | Ha, J.、Jang, S.(2012)。The effects of dining atmospherics on behavioral intentions through quality perception。Journal of Services Marketing,26(3),204-215。 |
49. | Jacob, C.、Guéguen, N.、Boulbry, G.(2010)。Effects of songs with prosocial lyrics on tipping behavior in a restaurant。International Journal of Hospitality Management,29(4),761-763。 |
50. | Han, Sung Ho、Nguyen, Bang、Lee, Timothy J.(2015)。Consumer-based Chain Restaurant Brand Equity, Brand Reputation, and Brand Trust。International Journal of Hospitality Management,50,84-93。 |
51. | Sobel, Michael E.(1982)。Asymptotic confidence intervals for indirect effects in structural equation models。Sociological Methodology,13,290-312。 |
52. | Kohli, Ajay K.、Jaworski, Bernard J.(1990)。Market Orientation: The Construct, Research Propositions, and Managerial Implications。Journal of Marketing,54(2),1-18。 |
53. | Koenig-Lewis, Nicole、Palmer, Adrian(2014)。The Effects of Anticipatory Emotions on Service Satisfaction and Behavioral Intention。Journal of Services Marketing,28(6),437-451。 |
54. | Dutta, K.、Parsa, H. G.、Parsa, R. A.、Bujisic, M.(2014)。Change in Consumer Patronage and Willingness to Pay at Different Levels of Service Attributes in Restaurants: A Study in India。Journal of Quality Assurance in Hospitality & Tourism,15(2),149-174。 |
55. | Gaur, S. S.、Herjanto, H.、Makkar, M.(2014)。Review of emotions research in marketing, 2002-2013。Journal of Retailing and Consumer Services,21(6),917-923。 |
56. | Tantanatewin, W.、Inkarojrit, V.(2018)。The influence of emotional response to interior color on restaurant entry decision。International Journal of Hospitality Management,69,124-131。 |
57. | Day, George S.(1994)。The Capabilities of Market-Driven Organizations。Journal of Marketing,58(4),37-52。 |
58. | MacKinnon, David P.、Lockwood, Chondra M.、Hoffman, Jeanne M.、West, Stephen G.、Sheets, Virgil(2002)。A comparison of methods to test mediation and other intervening variable effects。Psychological Methods,7(1),83-104。 |
59. | Ulrich, Roger S.(1986)。Human Responses to Vegetation and Landscapes。Landscape and Urban Planning,13,29-44。 |
60. | Ryu, K.、Jang, S.(2008)。DINESCAPE: a scale for customers' perception of dining Environments。Journal of Foodservice Business Research,11(1),2-22。 |
61. | Grönroos, Christian(2011)。Value Co-creation in Service Logic: A Critical Analysis。Marketing Theory,11(3),279-301。 |
62. | Chen, Ching-Fu、Tsai, Dung-Chun(2007)。How Destination Image and Evaluative Factors Affect Behavioral Intentions?。Tourism Management,28(4),1115-1122。 |
63. | Baker, Julie、Parasuraman, A.、Grewal, Dhruv、Voss, Glenn B.(2002)。The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions。Journal of Marketing,66(2),120-141。 |
64. | Yang, Zhilin、Peterson, Robin T.(2004)。Customer Perceived Value, Satisfaction, and Loyalty: The Role of Switching Costs。Psychology & Marketing,21(10),799-822。 |
65. | Carbone, Lewis P.、Haeckel, Stephan H.(1994)。Engineering customer experiences。Marketing Management,3(3),8-19。 |
66. | Deighton, John、Grayson, Kent(1995)。Marketing and seduction: Building exchange relationships by managing social consensus。Journal of Consumer Research,21(4),660-676。 |
67. | Cronin, J. Joseph Jr.、Brady, Michael K.、Hult, G. Tomas M.(2000)。Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments。Journal of Retailing,76(2),193-218。 |
68. | Gohary, A.、Hamzelu, B.、Pourazizi, L.(2016)。A Little Bit More Value Creation and a lot of Less Value Destruction! Exploring Service Recovery Paradox in Value Context: A Study in Travel Industry。Journal of Hospitality and Tourism Management,29,189-203。 |
69. | Yang, J.、Gu, Y.、Cen, J.(2011)。Festival Tourists' Emotion, Perceived Value, and Behavioral Intentions: A Test of the Moderating Effect of Festivalscape。Journal of Convention & Event Tourism,12(1),25-44。 |
70. | Chen, A.、Peng, N.、Hung, K. P.(2015)。The effects of luxury restaurant environments on diners' emotions and loyalty: incorporating diner expectations into an extended Mehrabian-Russell model。International Journal of Contemporary Hospitality Management,27(2),236-260。 |
71. | Yim, E. S.、Lee, S.、Kim, W. G.(2014)。Determinants of a restaurant average meal price: An application of the hedonic pricing model。International Journal of Hospitality Management,39,11-20。 |
72. | Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, Ananthanarayanan Parsu(1996)。The behavioral consequences of service quality。Journal of Marketing,60(2),31-46。 |
73. | Wong, Amy、Sohal, Amrik(2003)。Service Quality and Customer Loyalty Perspectives on Two Levels of Retail Relationships。Journal of Services Marketing,17(5),495-513。 |
74. | Anderson, James C.、Gerbing, David W. J.(1988)。Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach。Psychological Bulletin,103(3),411-423。 |
75. | Jang, S. C.、Liu, Y.、Namkung, Y.(2011)。Effects of authentic atmospherics in ethnic restaurants: investigating Chinese restaurants。International Journal of Contemporary Hospitality Management,23(5),662-680。 |
76. | Baker, Julie、Grewal, Dhruv、Parasuraman, A.(1994)。The Influence of Store Environment on Quality Inferences and Store Image。Journal of the Academy of Marketing Science,22(4),328-339。 |
77. | Jang, Soo Cheong Shawn、Namkung, Young(2009)。Perceived quality, emotions, and behavioral intentions: Application of an extended Mehrabian-Russell model to restaurants。Journal of Business Research,62(4),451-460。 |
78. | Morgan, Robert M.、Hunt, Shelby D.(1994)。The commitment-trust theory of relationship marketing。Journal of Marketing,58(3),20-38。 |
79. | Lin, Jiun-Sheng Chris、Liang, Haw-Yi(2011)。The influence of service environments on customer emotion and service outcomes。Managing Service Quality: An International Journal,21(4),350-372。 |
80. | Ladhari, R.、Souiden, N.、Dufour, B.(2017)。The Role of Emotions in Utilitarian Service Settings: The Effects of Emotional Satisfaction on Product Perception and Behavioral Intentions。Journal of Retailing and Consumer Services,34,10-18。 |
81. | Bujisic, M.、Hutchinson, J.、Parsa, H. G.(2014)。The Effects of Restaurant Quality Attributes on Customer Behavioral Intentions。International Journal of Contemporary Hospitality Management,26(8),1270-1291。 |
82. | El Sayed, I. M.、Farrag, D. A.、Belk, R. W.(2004)。The effects of physical surroundings on Egyptian consumers' emotional states and buying intentions。Journal of International Consumer Marketing,16(1),5-27。 |
83. | Podsakoff, Philip M.、Organ, Dennis W.(1986)。Self-Reports in Organizational Research: Problems and Prospects。Journal of Management,12(4),531-544。 |
84. | Donovan, Robert J.、Rossiter, John R.(1982)。Store atmosphere: An environmental psychology approach。Journal of Retailing,58(1),34-57。 |
85. | Ha, Jooyeon、Jang, Soo Cheong Shawn(2010)。Effects of service quality and food quality: The moderating role of atmospherics in an ethnic restaurant segment。International Journal of Hospitality Management,29(3),520-529。 |
86. | Wu, H.-C.(2013)。An empirical study of the effects of service quality, perceived value, corporate image, and customer satisfaction on behavioral intentions in the Taiwan quick service restaurant industry。Journal of Quality Assurance in Hospitality & Tourism,14(4),364-390。 |
87. | Laros, Fleur J. M.、Steenkamp, Jan-Benedict E. M.(2005)。Emotions in consumer behavior: A hierarchical approach。Journal of Business Research,58(10),1437-1445。 |
88. | Richins, Marsha L.(1997)。Measuring emotions in the consumption experience。Journal of Consumer Research,24(2),127-146。 |
89. | Erevelles, Sunil(1998)。The Role of Affect in Marketing。Journal of Business Research,42(3),199-215。 |
90. | Agnihotri, D.、Chaturvedi, P.(2018)。A study on impact of servicescape dimensions on perceived quality of customer with special reference to restaurant services in Kanpur。International Journal of Management Studies,3(7),115-124。 |
91. | Al-Nahdi, T. S. M.、Islam, M. A.(2011)。Factors influencing Malaysian Muslims to patronage halal restaurants--Ambience as a mediator。Business Review,6(2),119-131。 |
92. | Ariffin, H. F.、Bibon, M. F.、Abdullah, R. P. S. R.(2012)。Restaurant's atmospheric elements: what the customer wants。Procedia--Social and Behavioral Sciences,38,380-387。 |
93. | Barbas, S.(2002)。Just like home: "home cooking" and the domestication of the American restaurant。Gastronomica,2(4),43-52。 |
94. | Boo, H. V.(2017)。Service environment of restaurants: findings from the youth customers。Journal of ASIAN Behavioural Studies,2(2),67-77。 |
95. | Cakici, N. M.、Shukla, P.(2017)。Country-of-origin misclassification awareness and consumers' behavioral intentions: moderating roles of consumer affinity, animosity, and product knowledge。International Marketing Review,34(3),354-376。 |
96. | Carins, J. E.、Rundle-Thiele, S. R.、Ong, D. L. T.(2020)。Keep them coming back: the role of variety and aesthetics in institutional food satisfaction。Food Quality and Preference,80。 |
97. | Chang, K.(2000)。The impact of perceived physical environments on customers' satisfaction and return intentions。Journal of Professional Services Marketing,21(2),75-85。 |
98. | Chebat, J.-C.、Morrin, M.、Chebat, D.-R.(2009)。Does age attenuate the impact of pleasant ambient scent on consumer response?。Environment and Behavior,41(2),258-267。 |
99. | Dory, G.、Qiu, Z.、Qiu, C. M.、Fu, M. R.、Ryan, C. E.(2017)。A phenomenological understanding of residents' emotional distress of living in an environmental justice community。International Journal of Qualitative Studies on Health and Well-being,12(1)。 |
100. | Heide, M.、Grønhaug, K.(2006)。Atmosphere: conceptual issues and implications for hospitality management。Scandinavian Journal of Hospitality and Tourism,6(4),271-286。 |
101. | Holbrook, S. J.、Schmitt, R. J.(1984)。Experimental analyses of patch selection by foraging black surfperch (Embiotoca jacksoni Agazzi)。Journal of Experimental Marine Biology and Ecology,79(1),39-64。 |
102. | Lee, C. J.、Wang, Y. C.、Cai, D. C.(2015)。Physical factors to evaluate the servicescape of theme restaurants。Journal of Asian Architecture and Building Engineering,14(1),97-104。 |
103. | Lin, C.-F.、Fu, C.-S.(2017)。Advancing laddering and critical incident technique to reveal restaurant niches。The Service Industries Journal,37(13/14),801-818。 |
104. | Mathur, T.、Gupta, A.(2019)。The Impact of dining atmospherics and perceived food quality on customers' re-patronage intention in fast casual restaurants。Tourism and Hospitality Management,25(1),95-119。 |
105. | Nilsson, E.、Ballantyne, D.(2014)。Reexamining the place of servicescape in marketing: a service-dominant logic perspective。Journal of Services Marketing,28(5),374-379。 |
106. | Nusairat, N. M.、Akhorshaideh, A. H. O.、Rashid, T.、Sahadev, S.、Rembielak, G.(2017)。Social cuescustomer behavior relationship: the mediating role of emotions and cognition。International Journal of Marketing Studies,9(1),1-17。 |
107. | Omar, M. S.、Ariffin, H. F.、Ahmad, R.(2015)。The relationship between restaurant ambience and customers' satisfaction in Shah Alam Arabic restaurants, Selangor。International Journal of Administration and Governance,1(4),1-8。 |
108. | Ouyang, Y.、Behnke, C.、Almanza, B.、Ghiselli, R.(2018)。The influence of food aromas on restaurant consumer emotions, perceptions, and purchases。Journal of Hospitality Marketing & Management,27(4),405-423。 |
109. | Sukhu, A.、Bilgihan, A.、Seo, S.(2017)。Willingness to pay in negative restaurant service encounters。International Journal of Hospitality Management,65,11-19。 |
110. | Taylor, S. Jr.、DiPietro, R. B.(2018)。Generational perception and satisfaction differences related to restaurant service environment。International Journal of Hospitality & Tourism Administration,19(4),374-396。 |
111. | Uslu, A.(2020)。The relationship of service quality dimensions of restaurant enterprises with satisfaction, behavioural intention, eWOM, and the moderating effect of atmosphere。Tourism & Management Studies,16(3),23-35。 |
112. | Dubé, L.、Renaghan, L. M.、Miller, J. M.(1994)。Measuring customer satisfaction for strategic management。Cornell Hotel & Restaurant Administration Quarterly,35(1),39-47。 |
113. | Hui, Michael K.、Bateson, John E. G.(1991)。Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience。Journal of Consumer Research,18(2),174-184。 |
114. | Baker, Julie、Cameron, Michaelle(1996)。The Effects of the Service Environment on Affect and Consumer Perception of Waiting Time: An Integrative Review and Research Propositions。Journal of the Academy of Marketing Science,24(4),338-349。 |
115. | Bitner, Mary Jo(1992)。Servicescapes: The Impact of Physical Surroundings on Customers and Employees。Journal of Marketing,56(2),57-71。 |
116. | Kotler, Philip(1973)。Atmospherics as a marketing tool。Journal of Retailing,49(4),48-64。 |
117. | Wakefield, Kirk L.、Baker, Julie(1998)。Excitement at the Mall: Determinants and Effects on Shopping Response。Journal of Retailing,74(4),515-539。 |
118. | Wall, Eileen A.、Berry, Leonard L.(2007)。The Combined Effects of the Physical Environment and Employee Behavior on Customer Perception of Restaurant Service Quality。Cornell Hospitality Quarterly,48(1),59-69。 |
119. | Boulding, William、Kalra, Ajay、Staelin, Richard、Zeithaml, Valarie A.(1993)。A Dynamic Process Model of Service Quality: From Expectation to Behavioral Intentions。Journal of Marketing Research,30(1),7-27。 |
120. | Shrout, Patrick E.、Bolger, Niall(2002)。Mediation in experimental and nonexperimental: New procedures and recommendations。Psychological Methods,7(4),422-445。 |
121. | Baron, Reuben M.、Kenny, David A.(1986)。The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations。Journal of Personality and Social Psychology,51(6),1173-1182。 |
122. | Lin, Ingrid Y.(2004)。Evaluating a servicescape: the effect of cognition and emotion。International Journal of Hospitality Management,23(2),163-178。 |
123. | Fornell, Claes R.、Larcker, David F.(1981)。Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics。Journal of Marketing Research,18(3),382-388。 |
124. | Turley, L. W.、Milliman, R. E.(2000)。Atmospheric Effects on Shopping Behavior: A Review of the Experimental Evidence。Journal of Business Research,49(2),193-211。 |