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題名:資訊科技應用在企業流程改造程序之探討--以電子業的採購流程為例
書刊名:管理與資訊學報
作者:黃明祥 引用關係林信惠 引用關係林福仁 引用關係
作者(外文):Huang, Ming-shangLin, Hsin-huiLin, Fu-ren
出版日期:1998
卷期:3
頁次:頁193-223
主題關鍵詞:企業流程改造資訊科技流程分析流程重新設計Business process redesignBPRInformation technologyProcess analysisProcess redesign
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(1) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:7
  • 點閱點閱:21
     本研究目的在於探討資訊科技應用在企業流程改造的實施過程的重要課題。本研 究以 Kettinger et al. ( 1995a )的流程改造的生命週期模式為基礎, 建構了一個企業 流程改造的分析性架構,探討資訊科技應用在企業流程改造的問題,為了解資訊科技在推動 企業流程改造的應用情形,本研究以國內一家具有實施企業流程改造成功經驗的電子公司, 進行深度的訪談、長期的觀察與分析,研究重點在於流程分析與設計、資訊科技的導入與應 用。根據本研究的結論,推動企業流程改造的工作以高階主管的重視與支持、徹底進行流程 分析與流程重新設計工作、計劃性的導入資訊科技等因素對企業流程改造的成敗具有關鍵性 影響,值得推動企業流程改造工作者予以重視。
     The main purpose of this paper is to investigate the applications of information technologies in the process of implementing business process redesign (BPR). To take a deep insight into the key issues of implementing a BPR project, a business process redesign model is proposed based on the process reengineering life cycle (PRLC) model proposed by Kettinger et al (1995a). To investigate the key isues of applying Information Technology (IT) on business process design, a successful BPR project implementing in a large scale electronic company is illustrated in the case study. We take an in-depth interviews with persons involving BPR project and collect related data to find out the major factors for implementing a successful BPR project. This study focuses on the most important issues--process analysis and process redesign, and applications of information technologies in implementing a BPR project. The findings of research indicate that commitments and supports from top management, comprehensive process analysis and process redesign, and planned implementation of information technology are the critical factors for implementing a BPR project successfully.
期刊論文
1.Earl, M. J.、Sampler, J. L.、Short, J. E.(1995)。Strategies for business process reengineering: evidence from field studies。Journal of Management Information System,12(1),31-56。  new window
2.Grover, V.、Fiedler, K. D.、Teng, J. T. C.(1994)。Exploring the Success of Information Technology Enabled Business Process Reengineering。IEEE Transactions on Engineering Management,41(3),276-284。  new window
3.Kettinger, W.、Grover, V.(1995)。Toward a Theory of Business Process Change Management。Journal of Management Information Systems,12(1),9-30。  new window
4.Grover, V.、Jeong, S. R.、Kettinger, W. J.、Teng, J. T. C.(1995)。The Implementation of Business Process Reengineering。Journal of Management Information Systems,12(1),109-144。  new window
5.Grover, V.、Teng, J. T. C.、Fiedler, K. D.(1993)。Information technology enabled business process redesign: An integrated planning framework。Omega,21(4),433-447。  new window
6.Earl, M.、Khan, B.(1994)。How New is Business process Redesign?。European Management Journal,12(1),20-30。  new window
7.Schnitt, D. L.(1993)。Reengineering the organization using information technology。Journal of Systems management,44(1),14-20。  new window
8.管康彥(1996)。因應新競爭時代之企業流程改造工程。中衛簡訊,114,11-16。  延伸查詢new window
9.管郁君、管康彥、林明德(1997)。資訊科技與企業流程改造做法之搭配對流程特性之影響。資訊管理學報,3(1),53-61。new window  延伸查詢new window
10.Davidson, W. H.(1993)。Beyond Reengineering: The Three Phases of Business Transformation。IBM Systems Journal,32(1),65-79。  new window
11.English, L. P.(1996)。Refining Information Management-IM as an Effective Business Enabler。Information Systems Management,1996(Winter),65-67。  new window
12.Fiedler, K. D.、Grover, V.、Teng, J. T. C.(1993)。Information technology-enabled change: The risks and rewards of business process redesign and automation。Journal of Information Technology,9(4),267-275。  new window
13.Fiedler, K. D.、Grover, V.、Teng, T. C.(1993)。An Empirical Study of Information Technology Enabled Business Process Redesign and Corporate Competitive Strategy。European Journal of Information Systems,4,17-30。  new window
14.Kettinger, W. J.、Teng, J. T. C.、Guha. S.(1996)。Information Architectural Design in Business Process Improvement。Journal of Information Technology,11,27-37。  new window
15.Markosian, L.、Russell, B.、Burson, S.、Kitzmiller, T.、Newcomb, P.(1994)。Using an Enabling Technology to Reengineering Legacy Systems。Communications of the ACM,37(5),58-70。  new window
16.Mische, M. A.(1995)。Transnational Architecture--A Reengineering Approach。Information Systems Management,1995(Winter),17-25。  new window
17.Newcomb, P.(1995)。Web-Based Business Process Improvement。IEEE Software,1995(Nov.),116-119。  new window
18.Pollalis, Y. A.(1996)。A Systemic Approach to Change Management: Integrating IS Planning, BPR, and TQM。Information Systems Management,13(2),19-25。  new window
19.Sage, A. P.(1995)。Systems engineering and systems management for reengineering。Journal of Systems Software,30(1/2),3-25。  new window
20.Seymour, P. L.(1994)。Critical Success Factors in Reengineering Legacy Systems。Systems Development Management,1994(Aug./Sep.),1-17。  new window
21.Davenport, Thomas H.、Short, James E.(1990)。The new industrial engineering: Information technology and business process redesign。Sloan Management Review,31(4),11-27。  new window
22.Venkatraman, N.(1994)。IT-Enabled Business Transformation: From Automation to Business Scope Redefinition。Sloan Management Review,35(2),73-87。  new window
會議論文
1.管郁君、管康彥、鄭啓良(1995)。企業再生工程實施方式與企業特質的關連。第六屆國際資訊管理學術研討會,1-8。  延伸查詢new window
2.盧希鵬、林志華(1996)。台灣地區大型企業對企業流程改造關鍵成功因素認知之研究。第七屆國際資訊管理學術研討會,152-162。  延伸查詢new window
3.李保志、吳顯東、林川景、鄧翔如(1997)。企業網路管理與工作流程整合平台。第八屆國際資訊管理學術研討會,1-8。  延伸查詢new window
4.黃振中、楊麗華(1997)。資訊科技對國內企業改造影響之研究。第八屆國際資訊管理學術研討會,177-185。  延伸查詢new window
學位論文
1.楊林亮(1997)。「企業程序再造」實施相關因素之研究:以臺灣地區大型企業為例(碩士論文)。國立中正大學。  延伸查詢new window
2.謝琦彬(1994)。論企業程序再工程之實際運作--跨越自動化的陷阱(碩士論文)。國立中央大學。  延伸查詢new window
3.莊煥榮(1994)。企業程序再工程之研究(碩士論文)。國立中央大學。  延伸查詢new window
4.林耀欽(1994)。資訊技術對企業程序之影響(博士論文)。國立政治大學,臺北。new window  延伸查詢new window
圖書
1.Hammer, Michael、Champy, James(1993)。Reengineering the Corporation: A Manifesto for Business Revolution。HarperCollins Publishers。  new window
2.Andrews, D. C.、Stalick, S. K.(1994)。Business Reengineering: The Survival Guide。Englewood Cliffs:Prentice-Hall, Inc.。  new window
3.Hammer, M.(1996)。Beyond Reengineering。New York:Harper Business, Inc.。  new window
4.Harrington, H. J.(1991)。Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness。New York:McGraw-Hill, Inc.。  new window
5.Johansson, H. J.、Mchuch, P.、Pendlebury, A. J.、William, A. W.(1993)。Business Process Improvement。New York:John Wiley & Sons。  new window
6.Glasson, B. C.、Hawryszkiewycz, I. T.、Underwood, B. A.、Weber, R. A.(1994)。Business Process Improvement- Information systems Opportunities and Challenges。Amsterdam:Elsevier Pub.。  new window
7.Davenport, T. H.(1993)。Process Innovation: Reengineering Work through Information Technology。Boston:Harvard Business School Press。  new window
圖書論文
1.Kettinger, W. J.、Guha, S.、Teng, J. T.(1995)。The Process Reengineering Life Cycle Methodology: A Case Study。Business Process, Change: Concepts Methods and Technologies。Idea Group Publishing。  new window
 
 
 
 
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