本文旨在探討臺灣地區區醫院之門診服務品質，並利用門診病患就醫時之滿意度 、重視度為衡量指標，以區域醫院門診病患為研究群體，分北、中、南三區分層隨機抽樣門 診病患各 125 名進行結構式問卷之訪談， 其主要目的為：（一）探討門診病患對醫院之滿 意度與重視度（期望）之差距。（二）透過因素分析找出衡量服務品質的品質構面。透過問 卷調查分析結果，本文發現 (1 ) 區域醫院在管理上存在著五個缺口，為：足夠停車空間、 醫師會向病人解釋處方、侯診室位置舒適足夠、洗手間整潔與批掛人員服務態度。(2) 門診 病患就醫之因素有：醫術品質、硬體規劃、作業服務、侯診選擇與就醫便利性。

　　　　　This study aims to find out the outpatients' satisfaction and concernment towards district hospitals' services in Taiwan area. Fifteen district hospitals was selected by a stratified random sampling method from northern、 central and southern part of Taiwan. Questionaires was used to interview 125 outpatients for each area. (1) understanding the differences between outpatients' satisfaction and concernment. (2) getting factors that affect patients' attitudes toward hospitals in Taiwan area by factor anal ysis. The results of this study are as follows: (1) there are five gaps in district hospitals' managemet: the convenience of parking lot、 doctor's explanation of prescription form、 the comfort of waiting room for outpatients、 the clearance of lavatory room, the attitude of employees of registration office. (2) the factors which affect outpatients' attitude towards districthospitals in Taiwan area are: technical quality、facilities services、administrative services 、hospitals selection、accessibility.