基于網絡環境的服務發展與創新已成為經濟發展的新引擎。本文在分析網絡環境下服務特征基礎上,探討了其對服務科學與創新管理研究的影響。結合我國社會經濟發展對現代服務快速增長的需求,本文提煉了服務科學研究的三類基本科學問題,包括服務價值的內涵與度量,服務資源的要素及其價值生成,和服務關系的界定與形成問題;提出了服務與創新管理的四個重要研究領域,即:服務生態系統的形成與演化,服務資源要素的組織與協調,服務的關聯與融合和社會服務運作管理問題。在四個重要研究領域的進一步分析中,論文以一個異質數據服務資源的組織與融合為例,描述了服務資源組織與協調的一個具體問題,說明了已有研究方法解決該問題的困難,和未來該問題研究需要關注的重點;另以平臺服務中基于價值和關系的服務定價問題為例,說明服務關聯與融合研究的挑戰及其未來研究的努力方向。

Service development and on novation based on the network environment has become a new engine of the economic growth.In this paper,the characteristics of service in the network environment are first analyzed,and then the impacts of the Internet and big data on the research of service science and innovation is discussed.To meet the great social needs in China,three basic scientific problems in the future research of service science are proposed,which include the connotation and measurement of service value,elements and value generation of service resources and definition and formation of service relations.Four important research orientations of service innovation,i.e.,the formation and evolution of service ecosystem,organization and coordination of service resources,association and integration of services,and operations management of social services,are also presented.Among further analysis in four important research areas,the organization and integration of heterogeneous data service resource is taken as an example to illustrate a specific problem of organizing and coordinating of service resources,and the difficulties of existing research methods are elaborated to solve the problem,and future research focuses are presented,and take the service pricing problem based on value and relationship in platform services are further taken as an example to show the research challenges on service association and integration and the possible future research directions.