| 期刊論文| 1. | Apte, U.M.,、Cavaliere, R.A.,、Kulkarni, S.S.(2010)。Analysis and improvement of information intensive services: Evidence from insurance claims handling。Production and Operations Management，19(6)，665-678。   | | 2. | Apte, U.M.,、Goh, C.(2004)。Applying lean manufacturing principles to information-intensive services。International Journal of Service Technology and Management，5(5)，488-506。 | | 3. | Barton, J.(2005)。Digital libraries, virtual museums: Same difference。Library Review，54(3)，149-154。 | | 4. | Boehm, B.(1986)。A spiral model of software development and enhancement。ACM SIGSOFT Software Engineering Notes，11(4)，14-24。 | | 5. | Larman, C.、Basili, V. R.(2003)。Iterative and incremental development: A brief history。IEEE Computer，36(6)，47-56。 | | 6. | Rai, A.、Sambamurthy, V.(2006)。Editorial Notes--The Growth of Interest in Service Management: Opportunities for Information Systems Scholars。Information Systems，17(4)，327-331。 | | 7. | Ross, M.(2004)。Defending sponsorship and defending the responsibility of the governments towards the visual arts。Museum Management and Curatorship，11(2)，171-184。 | | 8. | Boehm, Barry W.(1988)。A spiral model of software development and enhancement。IEEE Computer，21(5)，61-72。 | | 9. | Shostack, G. Lynn(1984)。Designing services that deliver。Harvard Business Review，62(1)，133-139。 | | 10. | Bitner, Mary Jo、Ostrom, Amy L.、Morgan, Felicia N.(2008)。Service Blueprinting: A Practical Technique for Service Innovation。California Management Review，50(3)，66-94。 | | 11. | Hoffman, Donna L.、Novak, Thomas P.(1996)。Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations。Journal of Marketing，60(3)，50-68。 | | 12. | Naumann, J. D.、Jenkins, A. M.(1982)。Prototyping the New Paradigm for Systems Development。MIS Quarterly，6(3)，24-44。 | | 13. | Yeh, Jin-Tsann、Lin, Chyong-Ling(2005)。Museum Marketing and Strategy: Directors' Perceptions and Beliefs。Journal of American Academy of Business，6(2)，179-285。 | 會議論文| 1. | Alter, S.(200708)。Service responsibility tables: A new tool for analyzing and designing systems。Keystone, CO。 | | 2. | Gurel, E.,、Kavak, B.(2008)。A new approach for public relations in museum for the 21st century。The 26th EuroCHRIE Congress。Dubai：United Arab Emirates。11-14。 | | 3. | Royce, W. W.(1970)。Managing the development of large software systems: Concepts and techniques。IEEE WESTCON。San Francisco, CA。328-339。 | 研究報告| 1. | Bilderbeek, Rob、den Hertog, Pim、Marklund, Göran、Miles, Ian(1998)。Services in Innovation: Knowledge-Intensive Business Services (KIBS) as co-producers of innovation。STEP Group。 | 學位論文| 1. | 張惠婷(2004)。博物館遊客滿意評量之研究--以臺中縣立港區藝術中心為例(碩士論文)。國立中興大學，台中市。 延伸查詢 | 圖書| 1. | Budde, R.,、Kuhlenkamp, K.,、Mathiassen, L.,、Zullighoven, H.(1984)。Approaches to prototyping。Berlin：Springer-Verlag。 | | 2. | Morris, J.(2001)。Software industry accounting。New York, NY：John Wiley & Sons。 | | 3. | Alle, Verna.(2002)。The future of knowledge increasing prosperity through Value networks。Butterworth Heineman。 | | 4. | Fitzsimmons, James A.、Fitzsimmons, Mona J.(2004)。Service Management: Operations, Strategy, and Information Technology。New York：McGraw-Hill/Irwin。 | | 5. | Kotler, Neil、Kotler, Philip(1998)。Museum strategy and marketing: Designing missions, buildings, audiences, generating revenue and resources。San Francisco, Calif：Jossey Bass Inc.。 | | 6. | 黃光男(1999)。博物館新視覺。台北：正中書局。 延伸查詢 | | 7. | Ettenberg, E.(2002)。The next economy: Will you know where your customers are?。New York：McGraw-Hill Professional。 | 其他| 1. | Nobel, C.(2011)。A new model for business: The museum，http://hbswk.hbs.edu/item/6770.html。 | | 2. | Svendsen, A.,，Laberge, M.(2007)。Mapping a stakeholder network，http://www.sfu.ca/cscd/cli/mapping.pdf。 | | 3. | 行政院研究發展考核委員會(2011)。第四階段電子化政府計畫，臺北：行政院研究發展考核委員會。 延伸查詢 | | 4. | 國立故宮博物院(2002)。Digital archives，http://www.npm.gov.tw/digital/index2_2_2_en. html。 | | 5. | 國立故宮博物院(2010)。國立故宮博物院年報2010，台北：國立故宮博物院。 延伸查詢 | | 6. | 國立故宮博物院(2011)。故宮文創計畫--計畫目標，http://ccp.npm.gov.tw/content/plans/plans_02.aspx。 延伸查詢 | | 7. | 經濟部技術處(2006)。2006年產業技術白皮書（產業篇）：科技化服務產業（ITeS）總論，臺北：臺灣經濟研究院。，http://www2.itis.org.tw/pubreport/pubreport_detail.aspx?rpno=59710144。 延伸查詢 | 圖書論文| 1. | Qiu, R. G.(2010)。Information technology as a service。IT Outsourcing: Concepts, Methodologies, Tools, and Applications。Hershey：IGI Global。 | | 2. | Spohrer, J.、Maglio, P. P.(2009)。Service science: Toward a smarter planet。Service engineering。New York：John Wiley & Sons。 | | 3. | Johnson, S. P.、Menor, L. J.、Roth, A. V.、Chase, R. B.(2000)。A critical evaluation of the new service development process。New service development: Creating memorable experiences。Thousand Oaks, CA：Sage Publications。 | |