摘 要資訊服務業廠商的成長過程中，面臨了資訊技術快速變遷，與系統
應用慣性等雙重特質。本研究的目的，即希望藉由資訊服務業廠商發展的
歷史，瞭解組織因應快速變遷之環境的方式與能力，以及組織的技術創新
如何受原有知識影響，並累積成新知識的過程，從而對新興的知識密集型
組織能有更深刻的認識。本研究採個案研究方法，共蒐集了八家國內資訊
服務業廠商的發展過程，研究中首先描述個案公司的發展階段，而後則確
認各類知識基礎對廠商發展過程中遭遇威脅與競爭力之關係。從研究結果
中可以發現，廠商所需要的知識主要有三類：其中專業知識較難編碼、移
轉，需要在實際開發的過程中累積；方法的知識雖容易掌握，但卻需要在
實際操作的過程中實踐；而產品與技術的知識主要是由技術供應商提供。
資訊服務業廠商扮演的角色，一開始是從技術供應商到顧客的垂直型技術
移轉，其次廠商吸收了客戶的產業專業知識，逐漸轉變為不同顧客間水平
的技術移轉，最後公司本身瞭解了營業技術的差異性，推出自己的產品，
成為營業技術的供應者。這個過程中組織會選擇在一較穩定的領域中累積
知識，作為生存與發展的基礎，並且經由產品的發展，將專業知識轉化為
組織的資產，促進知識在組織中的分享與移轉。隨著組織核心能力的建立
，可減少變動的技術環境對組織的影響，但組織通常需要設立新的部門，
才能引進不同的架構技術。

Dissertation AbstractGraduate Institute of Business
AdministrationNational Taiwan UniversityName: Rong-An Shang
Month/Year: June, 1997Adviser: Dr. Mu-Lan Hsu Dr. Ching-Cha
HsiehTechnology Innovation and Organizational Growth -A
Historical Analysis of Firms in Information Service IndustryThe
effects of technological change on organizations have been a
major issue in organization theory. However, most of the
contemporary theories assume the preferred condition for
organizations is some sort of steady state, and these theories
fail to explain the adaptability of firms in a rapid changing
environment. The purpose of this research is to investigate the
growth history of the firms in information service industry, and
to understand how the firms can adapt to the rapid changing
technological environment based on the their knowledge. A case
study of eight information service companies is conducted and a
three stage model is proposed to describe the growth pattern of
these companies. Three kinds of knowledge base of the companies
are identified, including information technology, domain
knowledge, and process method. The processes of the
organizations to acquire, transfer, and sustain these different
kinds of knowledge base are used to explain the growth stages of
the firms.The result of this research indicates that in the
growth processes of information service firms, the role of the
firms will change from the providers of information technology
to the providers of industry know-how, and the firms will try to
transfer the knowledge belongs to individuals to the knowledge
belongs to the organization. The findings suggest that
organizations will look for a more stable domain to accumulate
their knowledge base and so the rapid changing environment will
be less influential in their growth processes. Finally, the
findings also indicate that it''s hard for the current
organizations to adopt the new architecture technologies, so the
organizations usually establish a new department to acquire this
new architecture technology.