參考文獻
中文部分：
工業技術研究院(2007)。研究與技術。取自https://www.itri.org.tw/eng/econtent/research
內政部統計處 (2014)。內政統計年報。取自http://www.moi.gov.tw/stat/life.aspx
方蕙玲(2010)。「老人照護」倫理原則及其應用。明新學報，36(2)，175-188。
王文良、張宏哲、劉安琪與陳毓文(2007)。長期照護機構服務品質準則之研究。The Journalof Nursing Research，15(4)，255-264。
王素真、程春美與洪耀釧(2013)。高雄市老年人口長期照護服務需求及其選擇相關因素之調查。工程科技與教育學刊，10(3)，287-297。
王玉女(1998)。台灣地區養護機構服務品質現況及其問題。長庚護理，9(4)，64-69。
行政院(2007)。我國長期照顧十年計畫。取自http://nccur.lib.nccu.edu.tw/bitstream/140. 119/37320/12/56037112.pdf.
行政院經濟部建設委員會(2010)。2010年至2060年臺灣人口推計。台北：行政院經濟建設委員會。
台灣長期照護專業學會(2010)。長期照護歷史軌跡。取自http://www.ltcpa.org.tw/about/aboutus -304.php.
余玉如、洪淑文、吳羿寬、蔡麗娟、王惠美與林綽娟(2008)。雲嘉地區醫院護理人員工作滿意度與生活品質探討。護理雜誌，55(2)，29-38。
余坤東與徐木蘭(1993)。企業倫理研究文獻之分類及回顧。中國社會學刊，17，233-253。
宋冀寧與宋麗玉(2001)。社會福利機構服務品質相關因素探討之研究-以老人自費安養護機構為例。社會政策與社會工作學刊，5(2)，175-222。
李世代(2009)。日本、韓國長期照護保險內容與相關法
之研究。取自http://www.mohw.gov.tw/cht/DOSI/ DM1. aspx?f_list_no=97&fod_list_no=1036
李榮輝、林愛貞、黃育玄、曾貴英與洪信嘉(2005)。各國長期照護之探討。福爾摩莎醫務管理雜誌。1(2)，134-143。
李婉禎、林木泉與朱正一(2013)。身心障礙照護機構照顧服務員工作倦怠、社會支持與留任意願相關性之探討。醫務管理期刊，14(1)，38-54。
林俊瑩(2010)。工作滿意度、組織承諾與離職意圖：中小學教師與其他職業之比較。教育實踐與研究，23(1)，1-30。
俞文釗(2001)。管理心理學。台北市:五南。
阮玉梅、陳心耕、陳惠姿、林麗嬋、田玫、徐亞瑛等人(1999)。長期照護。台北：國立空中大學。
林麗滿(2011)。從領導角色談護理實務之倫理氛圍。長庚護理。22(3)，341-350。
林春只與曾明月(2005)。照顧服務員工作滿意度及其相關因素之探討。長期照護雜誌，9(4)，349-360。
洪新原、張麗敏與劉淑娟(2010)。應用差異理論探討資訊系統使用者滿意度之研究-不同使用者觀點之比較。資訊管理學報，17(2)，57-81。
許佩蓉、張俊喜、林靜宜、林壽惠與李世代(2005)。機構式長期照護綜論。台灣老年醫學雜誌，1(4)，198-214。
柯薰貴與王瑞霞(2011)。知行合一-談護理執業上的道德勇氣。護理雜誌，58(1)，102-107。
柯薰貴與楊美賞(2009)。倫理道德困擾與護理領導。護理雜誌，56(3)，72-77。
胡月娟(2005)。長期照護機構住民的倫理議題。長期照護雜誌，9(4)，325-330。
吳定、張潤書、陳德禹與賴維堯(1996)。行政學。台北:國立空中大學。
吳淑瓊(2000)。建構台灣長期照護體系先導計畫。台北：行政院。
許佩蓉、張俊喜、林靜宜、林壽惠與李世代(2006)。機構式長期照護綜論。台灣老年醫學雜誌，1(4)，198-214。
許士軍(1992)。管理學。台北：東華書局。
張淑卿、許銘能與吳肖琪(2010)。台灣長期照護機構品質確保機制發展之趨勢。長期照護雜誌，14(2)，149-158。
張培新(2007)。企業倫理的理論與實踐初探。應用倫理研究通訊，44，36-51。
陳淑芬與鄧素文(2010)。台灣長期照護服務體系之發展，護理雜誌，57(4)，5-10。
陳曼華、李世代、張宏哲與謝碧晴(2006)。照顧服務員留任意願因素之探討-以臺北縣市長期照護之機構為例，新台北護理學刊，8(1)，69-77。
張春興(1999)。張氏心理學辭典。台北：東華。
高瑞新(2006)。領導行為、組織氣氛與服務品質關係之研究─以高雄港務警察局為例。人力資源管理學報，6(3)，95-117。
黃源協(2007)。破除長期照護機構住民的失落感－從服務品質談起。長期照護雜誌，11(2)，125-131。
黃阿惠與董和銳(2013)。長期照護機構護理人員工作滿意 度及其相關因素探討。長期照護雜誌，17(2)，149-169。
黃光國(1998)。兩種道德：台灣社會中道德思維研究的再詮釋。本土心理學研究，9，121-175。
黃麗鴻與黃芳銘(2012)。國小教師心理資本、工作滿意度與組織公民行為關係之研究。量化研究學刊，(1)，29-53。
温玲玉與林泳全(2012)。員工壓力、心理資本及工作滿意度之關聯性研究-以西進大陸台商為例。技職教育期刊，5，41-52。
蔡淑鳳與王秀紅(2008)。台灣長期照護政策發展。護理雜誌，55(4)，24-29。
蔡淑鳳、陳文意、林育秀、梁亞文(2013)。台灣地區長期照護機構女性照顧服務員工作壓力源與工作適應、離職意願之研究。台灣衛誌，32(5)，476-490。
衛生福利部(2015a)。內部統計月報。取自http://www.mohw
.gov.tw/cht/DOS/
衛生福利部(2015b)。長照法治專區。取自http://www.
mohw.gov.tw/cht/donahc/DM1.aspx?f_list_no=582
衛生福利部(2014a)。老人福利機構法令解釋彙編。取自http://www.sfaa.gov.tw/SFAA/ Pages/List.aspx
衛生福利部(2014b)。主管法規查詢系統。取自http://glrs.
moi.gov.tw/EngLaw Content.aspx
衛生福利部(2013)。我國長期照顧十年計畫～101至104年中程計畫。取自http://www.mohw.gov. tw/MOHW_
Upload/doc/
衛生福利部(2012a)。長照人力現況與規劃。取自http://www.mohw.gov.tw/MOHW_Upload/doc/01.
衛生福利部 (2012b)。長照保險制度規劃。取自http://www.
213&fod_limohw.gov.tw/cht/DOSI/DM1_P.aspx? =st_
no=873&docno=44943
楊惠真(2012)。護理之家照顧品質之多層級分析_以中部地區四縣市為例。中正大學社會福利學系暨研究所學系博士論文，未出版，高雄。
楊漢瑔(1995)。我國長期照護需求與服務體系之政策分析。台北：行政院衛生署。
陳美惠與簡莉盈(2010)。居家護理人員工作滿意度及相關 因素之探討。護理雜誌，57(2)，39-48。
陳曼華、李世代、張宏哲與謝碧晴(2006)。照顧服務員留任意願因素之探討-以臺北縣市長期照護之機構為例。新臺北護理期刊，8(1)，69-77。
彭台光、高月慈與林鉦棽(2006)。管理研究中的共同方法變異：問題本質、影響、測試和補救。管理學報，23(1)，77-98。
詹弘廷(2013)。居家服務品質與家庭滿意度之關聯性：南投縣為例。臺灣大學健康政策與管理學系博士論文，未出版，台北。
葉淑娟(2003)。病患服務員在長期照護機構之工作滿意度研究。秀傳醫學雜誌，4(1)，11-21。
葉淑惠、張文芸、陳右梅、林愛貞、陳美妃、林淑媛等人 2007)。老人照護指引。台北市：華都文化。
趙子文、方世榮與張文賢(2012)。內部市場導向、內部顧客態度對角色服務行為之影響。顧客滿意學刊，8(1)，115-144。
賴鳳儀、林鉦棽與錢書華(2010)。轉化領導對服務品質影響效果之實徵分析：調節式路徑分析的運用。管理學報，27(2)，169-184。
鄔昆如(2001)。倫理學。台北市：五南。
謝佳蓉與張文英(2002)。失智症老人於長期照護上的倫理考量。護理雜誌，49(6)，34-39。
謝玉玲(2011)。看得到的照護政策、看不見的勞動差異：照顧工作者與勞動場域的檢視。臺灣社會福利學刊，10(1)，53-96。
譚開元、蔡誾誾與陳秀玫(2001)。老人長期照護發展現況及新世紀醫療網-長期照護之規劃。長期照護雜誌，5(1)，1-12。


英文部分：
Ahmad, Z., Ahmed, I., Nawaz, M. M., Usman, A., Shaukat, M. Z., & Ahmad, N. (2010). Impact of service quality of short messaging service on customers retention, an empirical study of cellular companies of Pakistan. International Journal of Business and Management, 5(6), 154-160.
Akbar, S., MatSom, A. P., Wadood, F., & Alzaidiyeen, N. J. (2010). Revitalization of service quality to gain customer satisfaction and loyalty. International Journal of Business and Management, 5(6), 113-122.
Arnolds, C. A., & Boshoff, C. (2002). Compensation, esteem valence and job performance: An empirical assessment of Alderfer's ERG theory. International Journal of Human Resource Management, 13(4), 697-719.
Arokiasamy, A. R. A., & Tat, H. H. (2014). Assessing the relationship between service quality and customer satisfaction in the Malaysian automotive insurance industry. Middle-East Journal of Scientific Research, 20(9), 1023-1030.
Atabay, G., Cangarli, B. G., & Penbek, S. (2015). Impact of ethical climate on moral distress revisited: Multidimensional view. Nursing Ethics, 22(1), 103-116.
Ajzen, I. (1985). From intention to actions: A theory of planned behavior. In J. Kuhl & J. Beckman (Eds.), Action control: From cognition to behavior (pp.11-39). Berlin; NY: Springer-Verlag.
Ajzen, I. (1989). Attitude structure and behavior. In A. R. Pratkanis, S. J. Breckler., & A. G. Greenwald (Eds.), Attitude structure and function (pp.241-274). Hillsdale, NJ.: L. Erlbaum Associates.
Avey, J. B., Luthans, F., Smith, R. M., & Palmer, N. F. (2010). Impact of positive psychological capital onemployee well-being over time. Journal of Occupational Health Psychology, 15, 17-28.
Bandura, A. (1986). Social foundations of thought and action: A social cognitive theory. Englewood Cliffs, NJ: Prentice Hall.
Babin, B. J., & Boles, J. S. (1998). Employee behavior in a service environment: A model and test of potential differences between men and women. Journal of Marketing, 62(2), 77-91.
Barnet, R. J., & Taylor, Sr. C. (1999).The ethics of case management: Communication challenges. In E. L. Cohen & V.De Back (Eds), The outcomes mandate： Case management in health care today (pp. 328-338). NY: Mosby.
Bettencourt, L. A., & Brown, S. W. (1997). Contact employees: Relationships among workplace fairness, job satisfaction and prosocial service behaviors. Journal of Retailing, 73(1), 39-61.
Besio, C., & Pronzini, A. (2014). Morality, ethics, and values outside and inside organizations: An example of the discourse on climate change. Journal of Business Ethics, 119(3), 287-300.
Bryman, A., & Cramer, D. (1997). Quantitative data analysis with spss for windows: A guide for social scientists. LON: Routledge.
Castle, N. G. (2007). Assessing job satisfaction of nurse aides in nursing homes. Journal of Gerontological Nursing, 33(5), 41-47.
Celik, S., & Hisar, F. (2012). The influence of the professionalism behaviour of nurses working in health institutions on job satisfaction. International Journal of Nursing Practice, 18(2), 180-187.
Chang, S. J., & Cheng, M. A. (2013). The impact of nursing quality on nursing home efficiency: Evidence from Taiwan. Review of Accounting and Finance, 12(4), 369-386.
Chang, K. H. (2009). The healer or the druggist: Effects of two health care policies in Taiwan on elderly patients' choice between physician and pharmacist services. International Journal of Health Care Finance and Economics, 9(2), 137-152.
Charles, H., & Schwepker, Jr. (2001). Ethical climate’s relationship to job satisfaction, organizational commitment and turnover intention in the sales force. Journal of Business Research, 54(1), 39-52.
Cheng, C. Y., Liou, S. R., Tsai, H. M., & Chang, C. H. (2015). Job stress and job satisfaction among new graduate nurses during the first year of employment in Taiwan. International Journal of Nursing Practice. 21(4), 410-418.
Chen, H. T., & Lee, K. T. (2012). Developing the core cmpetencies of long-term care professionals. Journal of Nursing, 59(6), 12-18.
Chen, C. C., Lin, Y. J., & Lin, Y. T. (2013). Awareness and utilization of preventive care services among the elderly under National Health Insurance. International Journal of Health Care Finance and Economics, 13(3), 247-260.
Chiaburu, D. S., Baker, V. L., & Pitariu, A. H. (2006). Beyond being proactive: What else matters for career self-management behaviors? Career Development International, 11(7), 619-632.
Conroy, S. A., & O'Leary-Kelly, A. M. (2014). Letting go and moving on: Work-related identity loss and recovery. Academy of Management Review, 39(1), 67-87.
Dahlgaard-Park, S. M. (2012). Core values-the entrance tohuman satisfaction and commitment. Total Quality Management & Business Excellence, 23(2), 125-140.
Derby-Davis, M. J. (2014). Predictors of nursing faculty's job satisfaction and intent to stay in academe. Journal of Professional Nursing, 30(1), 19-25.
Dessler, G. (1994). Human resource management. NJ: Prentice-Hall.
De Oliveira, L. M. B., Paiva Madruga, E. L., De Sá, M. A. D., & Regis, H. P. (2013). Motivation of banco do brasil employees to participate in programs of corporate volunteering: A review based on the theory of expectancy. International Management Review. 9(2), 45-49.
Deloach, R., & Monroe, J. L. (2004). Job satisfaction among hospice workers: What managers need to know. Health Care Manager, 23(3), 209–219
Doucet, L. (2004). Service provider hostility and service quality. Academy of Management Journal, 47(3), 761-771.
Daft, R. L., & Steers, R. M. (1986). Organizations: A micro/macro approach. Glenview, IL: Scott Foresman.
Elmadag, A. B., Ellinger, A. E., & Franke, G. R. (2008). Antecedents and consequences of frontline service employee commitment to service quality. Journal of Marketing Theory and Practice, 16(2), 95-110.
Fey, C. F., Bjorkman, I., & Pavlovskaya, A. (2000). The effect of human resource management practices on firm performance in Russia. The International Journal of Human Resource Management, 11(1), 1-18.
Fishbein, M., & Ajzen, I. (1975). Belief, attitude, intention and behavior: An introduction to theory and research. Reading, MA: Addison-Wesley.
Fornell, C. Y. L., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50.
Gausvik, C., Lautar, A., Miller, L., Pallerla, H., & Schlaudecker, J. (2015). Structured nursing communication on interdisciplinary acute care teams improves perceptions of safety, efficiency, understanding of care plan and teamwork as well as job satisfaction. Journal of Multidisciplinary Healthcare. 8(14), 33-37.
Gazzoli, G., Hancer, M., & Park, Y. (2010). The role and effect of job satisfaction and empowerment on customers' perception of service quality: A study in the restaurant industry. Journal of Hospitality and Tourism Research, 34(1), 56-77.
Gefen, D., Straub, D. W., & Boudreau, M. C. (2000). Structural equation modeling and regression: guidelines for research practice. Communications of the association for information system of the AIS, 4(7), 2-76.
Gorman, M. (1999). Development and the rights of older people. In J. Randel et al. (Eds.), The aging and development report: Poverty,independence and the world’s older people (pp.3-21). London, Earthscan Publications Ltd.
Gracia, E., Cifre, E., & Grau, R. (2010). Service quality: The key role of service climate and service behavior of boundary employee units. Group and Organization Management, 35(3), 276-298.
Griffin, D. K. (2010). A survey of Bahamian and Jamaican teachers' level of motivation and job satisfaction. Journal of Invitational Theory & Practice, 16, 57-77.
Gulliver, S. R., & Joshi, U. B. (2013). Adapted customer relationship management implementation framework: Facilitating value creation in nursing homes. Total Quality Management & Business Excellence, 24(9), 991-1003.
Hair, Jr., J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Multivariate Data Analysis (6th ed.). Upper Saddle River, NJ: Pearson Prentice.
Harvey, J. H., & Weber, A. L. (2002). Odyssey of the heart: Close relationships in the 21st century (2nd ed.). Mahwah, NJ: Lawrence Eribaum Associates.
Huseman, R. C., Hatfield, J. D., & Miles, E. W. (1987). A new perspective on equity theory: The equity sensitivity construct. Academy of Management Review. 12(2), 222-234.
Huang, C. C., You, C. S., & Tsai, M. T. (2012). A multidimensional analysis of ethical climate, job satisfaction, organizational commitment, and organizational citizenship behaviors. Nursing Ethics, 19(4), 513-529.
Hu, Y. C., Chen, S. R., Chen, I. H., Shen, H. C., Lin, Y. K., & Chang, W. Y. (2015). Evaluation of work stress, turnover intention, work experience, and satisfaction with preceptors of new graduate nurses using a 10-minute preceptor model. Journal of continuing education in nursing, 46(6), 261-271.
Hwang, H. L., Hsieh, P. F., & Wang, H. H. (2013). Taiwanese long-term care facility residents' experiences of caring: A qualitative study. Scandinavian Journal of Caring Sciences, 27(3), 695-703.
Hwang, J. I., & Park, H. A. (2014). Nurses' perception of ethical climate, medical error experience and intent-to-leave. Nursing Ethics, 21(1), 28-42.
Hyun, S., & Oh, H. (2011). Reexamination of Herzberg's two-factor theory of motivation in the Korean army foodservice operations. Journal of Foodservice Business Research. 14(2), 100-121.
Jeff, S. J., & Scott, B. F. (2015). Contingent cross-selling and up-selling relationships with performance and job satisfaction: An MOA-theoretic examination. Journal of Personal Selling & Sales Management, 35(1), 51-71.
Keiser, K. A., & Schulte, L. E. (2009). Seeking the sense of community: A comparison of two elementary schools’ ethical climates. The School Community Journal, 19(2), 45-58.
Kelly, S. W., & Hoffman, D. K. (1997). An investigation of positive affect, prosocial behaviors and service quality. Journal of Retailing, 73(3), 407-427.
Kim, P., & Han, J. H. (2013). Effects of job satisfaction on service quality, customer satisfaction, and customer loyalty: The case of a local state-owned enterprise. Wseas Transactions on Business and Economics, 10 (1), 49-68.
Kohlberg, A. L. (1984). The psychology of moral development: The nature and validityof moral stages. San Francisco: Harper & Row. Holt, Rinehart & Winston.
Kobayashi, Y., Kaneyoshi, A., Yokota, A., & Kawakami, N. (2008). Effects of a orker participatory program for improving work environments on job stressors and mental health among workers: A controlled trial. Journal of Occupational Health, 50(6), 455-470.
Kopf, J. M. (1992). Force versus choice, or force and choice? An integrative model of expectancy theory. Human Resource Management Review, 2(2), 131-142.
Kostiwa, I. M., & Meeks, S. (2009). The relation between psychological empowerment, service quality, and job satisfaction among certified nursing assistants. Clinical Gerontologist, 32(3), 276-292.
Ku, P. Y., & Tasi, A. C. (2006). Analysis of the characteristics and health status of the residents of a large nursing home in Taiwan. Asian Journal of Health and Information Sciences, 1(2), 163-175.
Lagrosen, S., & Lagrosen, Y. (2012). Trust and quality management: Perspectives from marketing and organizational learning. Total Quality Management & Business Excellence, 23(1), 13-26.
Lance, A. B., & Stephen, W. B. (1997). Contact employees: Relationships among workplace fairness, job satisfaction and prosaically service behaviors. Journal of Retailing, 73(1), 39-61.
Lau, V. P., & Wong, Y. Y. (2009). Direct and multiplicative effects of ethical dispositions and ethical climates on personal justice norms: A virtue ethics perspective. Journal of Business Ethics, 90(2), 279-294.
Leech, R., & Sharp, D. J. (2014). The role of the posterior cingulate cortex in cognition and disease. Brain, 137(1), 12-32.
Lee, C. C. (2012). Extended service quality model: Causes of agency problems and ethical sales behavior. Social Behavior and Personality, 40(8), 1381-1400.
Lee, Y. K., Choi, J., Moon, B.Y., & Babin, B. J. (2014). Codes of ethics, corporate philanthropy, and employee responses. International Journal of Hospitality Management, 39(4), 97-106.
Liao, H., & Chuang, A. (2007). Transforming service employees and climate: A multilevel, multisource examination of transformational leadership in building long-term service relationships. Journal of Applied Psychology, 92(4), 1006-1019.
Liou, J. A., & Wu, S. C. (1999). Awareness of home healthcare services among non-institutionalized elderly in Taipei. Chinese Journal of Public Health. 18(6), 445-452.
Lin, C. T., & Chang, C. S. (2015). Job satisfaction of nurses and its moderating effects on the relationship between organizational commitment and organizational citizenship behaviors. Research and Theory for Nursing Practice, 29(3), 226-244.
Lopez, S. J., Rose, S., Robinson, C., Marques, S. C., & Pais-Ribeiro, J. L. (2009). Measuring and promoting hope in schoolchildren. In R. Gilman, E. S.Huebner, & M. J. Furlong (Eds.), A handbook of positive psychology in the schools (pp. 37-50). Mahwah, NJ: Lawrence Erlbaum.
Liu, L. F., Tian, W. H., & Yao, H. P. (2012). Utilization of health care services by elderly people with National Health Insurance in Taiwan: The heterogeneous health profile approach. Health Policy, 108(2), 246-255.
Macklin, R., Martin, A., & Mathison, K. (2015). An integrated model of justice and ethical climates and the influence of cultural diversity. Management and Organization Review, 11(1), 101-121.
Malloy, D. C., & Agarwal, J. (2002). Ethical climate in nonprofit organizations: Propositions and implications. Nonprofit Management & Leadership, 12(1), 39-54.
Masten, A. S. (2001). Ordinary magic: Resilience processes in development. American Psychologist, 56, 227-239.
Mergen, A. E., & Stevenson, W. J. (2009). Can’t fix service quality? Read this. Total Quality Management, 20(6), 681-686.
Moorhead, G., & Griffin, R. W. (1998). Managing people and organizations: Organizational behavior. Boston, MA: Houghton Mifflin Company.
Mohammad, J., Habib, F. Q., & Alias, M. A. (2011). Job satisfaction and organisational citizenship behaviour: An empirical study at higher learning institutions. Asian Academy of Management Journal, 16(2), 149-165.
Morgan, G. (1991). Images of organization. Beverly Hills, CA: Sage.
Morand, D., & Merriman, K. (2012). 'Equality theory' as a Counterbalance to equity theory in human resource management. Journal of Business Ethics, 111(1), 133-144.
Murphy, P. E., & Gene, R. L. (1981). Marketing ethics: A review with implications for managers, educators and researchers, in review of marketing (pp. 251-266). Chicago, DC: American Marketing Association.
Murphy, C. C., Vernon, S. W., Diamond, P. M., & Tiro, J. A. (2014). Competitive testing of health behavior theories: How do benefits, barriers, subjective norm, and intention influence mammography behavior? Annals of Behavioral Medicine, 47(1), 120-129.
Myint, S. S., Leamprecha, N., Pooncharoen, N., & Rurkwararuk, W. (2016). An analysis of employee satisfaction of private banks in Myanmar. International Business Management, 10(2), 101-114.
Narang, R., Polsa, P., Soneye, A., & Fuxiang, W. (2015). Impact of hospital atmosphere on perceived health care outcome. International Journal of Health Care Quality Assurance, 28(2), 129-140.
Noor, N. M. (2002). Work-family conflict, locus of control, and women’s well-being: Tests of alternative pathways. Journal of Social Psychology, 142, 645-662.
Organ, D. W. (1990). The motivational basis of organizational citizenship behavior. Research in Organizational Behavior, 12(12), 43-72.
Orr, M. G., & Plaut, D. C. (2014). Complex systems andhealth behavior change: Insights from cognitive science. American Journal of Health Behavior, 38(3), 404-413.
O'Keeffe, A. P., Corry, M., & Moser, D. K. (2015). Measuring job satisfaction of advanced nurse practitioners and advanced midwife practitioners in the Republic of Ireland: A survey. Journal of Nursing Management, 23(1), 107-117.
Olson, L. (1995). Ethical climate in health care organizations. International Nursing Review, 42(3), 85-90.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implication for future research. Journal of Marketing, 49(3), 41-50.
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12-40.
Parboteeah, K. P., & Kapp, E. A. (2008). Ethical climatesand workplace safety behaviors: An empiricalinvestigation. Journal of Business Ethics, 80(3), 515-529.
Pauly, B., Varcoe, C., Storch, J., & Newton, L. (2009). Registered nurses' perceptions of moral distress and ethical climate. Nursing Ethics, 15(5), 561-573.
Petty, M. M., McGee, G. W., & Cavender, J. W. (1984). A meta-analysis of the relationships between individual job satisfaction and individual performance. Academy of Management, 9(4), 712-721.
Poole, E. (2009). Organisational spirituality – A literature review. Journal of Business Ethics. 84(4), 577-588.
Prince, J. T., & Simon, D. H. (2009). Multimarket contact and service quality evidence from on-time performance in the US airline industry. Academy of Management Journal, 52(2), 336-354.
Priesemuth, M., Schminke, M., Ambrose, M., & Folger, R. (2014). Abusive supervision climate: A model of its impact on group outcomes. Academy of Management Journal, 57(5), 513-534.
Romero, G. E. (2006). Ethical principles and values in bank organizations in relation to quality of service and client attention, Revista Venezolana de Gerencia, 11(36), 638-651.
Robbins, S. P., & Judge, T. A. (2007). Organizational behavior. NJ: Prentice Hall.
Rahman, M. S., Khan, A. H., & Haque, M. M. (2012). A conceptual study on the relationship between service quality towards customer satisfaction: Servqual and Gronroos's service quality model perspective. Asian Social Science, 8(13), 401-417.
Raines-Eudy, R. (2000). Using structural equation modeling to test for differential reliability and validity: An empirical demonstration. Structural Equation Modeling: A Multidisciplinary Journal, 7(1), 124-141.
Rizzo, L. B., Costa, L. G., Mansur, R. B., Swardfager, W., Belangero, S. I., Grassi-Oliveira, R., et al. (2014). The theory of bipolar disorder as an illness of accelerated aging: Implications for clinical care and research. Neuroscience & Biobehavioral Reviews, 42, 157-169.
Saber, D. A. (2013). Generational differences of the frontline nursing workforce in relation to job satisfaction: What does the literature reveal? Health Care Manager, 32(4), 329-335.
Saleh, A. M., Darawad, M, W., & Al-Hussami, M. (2014). Organizational commitment and work satisfaction among Jordanian nurses: A comparative study. Life Science Journal, 11(2), 31-36.
Seashore, S. E., & Taber, T. D. (1975). Job satisfaction and their correlation. American Behavior& Scientist, 18, 333-368.
Shirey, M. R. (2005). Ethical climate in nursing para ctice: The leader’s role. JANA’s Healthcare Law, Ethics, and Regulation, 7(2), 59-67.
Shyu, Y. I. L., Liao, M. N., Shao, J. H., & Yang, C. L. (1999). A survey of home nursing services in Taiwan. Public Health Nursing, 16(6), 432-440.
Siddiqui, M. H., & Sharma, T. G. (2010). Measuring the customer perceived service quality for life insurance services: An empirical investigation. International Business Research, 3(3), 171-186.
Silén, M., Kjellström, S., Christensson, L., Sidenvall, B., & Svantesson, M. (2012). What actions promote a positive ethical climate? A critical incident study of nurses’ perceptions. Nursing Ethics, 19(4), 501-512.
Sinha, K., & Trivedi, S. (2014). Employee engagement with special reference to Herzberg two factor and LMX theories: A study of I.T sector. SIES Journal of Management, 10(1) 22-35.
Smith, K. G. & Hitt, M. A. (2007). Great minds in management: The process of theory development. Oxford: Oxford University Press.
Spector, P. E. (1985). Measurement of human service staff satisfaction: Development of the job satisfaction survey. American Journal of Community Psychology, 13, 693-713.
Simha, A., & Stachowicz-Stanusch, A. (2015). The effects of ethical climates on trust in supervisor and trust in organization in a polish context. Management Decision, 53(1) 24-39.
Suhonen, R., Stolt, M., Gustafsson, M. L., Katajisto, J., & Charalambous, A. (2014). The associations among the ethical climate, the professional practice environment and individualized care in care settingsfor older people. Journal of Advanced Nursing, 70(6), 1356-1368.
Su, L., Swanson, S. R., & Chen, X. (2016). The effects of perceived service quality on repurchase intentions and subjective well-being of Chinese tourists: The mediating role of relationship quality. Tourism Management, 52, 82-95.
Tse, E. C. Y., & Ho, S. C. (2009). Service quality in the hotel industry: When cultural contexts matter. Cornell Hospitality Quarterly, 50(4), 460-474.
Tso, G. K. F., Liu, F., & Li, J. (2015). Identifying factors of employee satisfaction: A case study of Chinese resource-based state-owned enterprises. Social Indicators Research, 123(2), 567-583.
Trivellas, P., & Dargenidou, D. (2009). Organisational culture, job satisfaction and higher education service quality: The case of technological educational institute of Larissa. TQM Journal, 21(4), 382-399.
Tzeng, S. Y. (2011). A study on behavioral characteristics and the scale of activities in day service centers for the elderly in Taiwan: A case-study of two mixed-care type day service centers. Journal of Asian Architecture and Building Engineering, 10(1), 53-60.
Tzeng, H. M., Ketefian, Shaké., & Redman, R. W. (2002). Relationship of nurses' assessment of organizational culture, job satisfaction, and patient satisfaction with nursing care. International Journal of Nursing Studies, 39(1), 79-84.
Udechukwu, I. I. (2009). Correctional officer turnover: of Maslow's needs hierarchy and Herzberg's motivation theory. Public Personnel Management, 38(2), 69-82.
Vlachos, P. A., Panagopoulos, N. G., & Rapp, A. A., (2013). “Feeling good by doing good: Employee CSR-induced attributions, job satisfaction, and the role of charismatic leadership. Journal of Business Ethics. 118(3), 577-588.
Victor, B., & Cullen, J. B. (1988). The organizational bases of ethical work climates. Administrative Science Quarterly, 33(1), 101-125.
Wang, M. L. (2013). An evaluation of customer relationship management in hospital-based and privately run nursing homes in Taiwan. Total Quality Management & Business Excellence, 24(9), 1004-1021.
Weihui, F. (2014). The impact of emotional intelligence, organizational commitment, and job satisfaction on ethical behavior of Chinese employees. Journal of Buiness Ethics, 122(1), 137-144.
Williams, L. J., & Anderson, S. E. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors. Journal of Management, 17(3), 601-617.
Wood, R., & Bandura, A. (1989). Impact of conceptions of abilityon self-regulatory mechanisms and complex decision making. Journal of Personality and Social Psychology, 56(3), 407-415.
Wright, S. M., & Beasley, B. W. (2004). Motivating factors for academic physicians within departments of medicine. Mayo Clinic Proceedings, 79(9), 1145-1150.
Wu, C. Y., Hu, H. Y., Huang, N., Fang, Y. T., Chou, Y. J., & Li, C. P. (2014). Determinants of long-term care services among the elderly: A population-based study in Taiwan. Plos One, 9(2), 1-10.
Zurmehly, J. (2008). The relationship of educational preparation, autonomy, and critical thinking to nursing job satisfaction. The Journal of Continuing Education in Nursing, 39(10), 453-460.
Zwijsen, S. A., Gerritsen, D. L., Eefsting, J. A., Smalbrugge, M., Hertogh, C. M., & Pot, A. M. (2015). Coming to grips with challenging behaviour: A cluster randomised controlled trial on the effects of a new care programme for challenging behaviour on burnout, job satisfaction and job demands of care staff on dementia special care units. International Journal of Nursing Studies, 52(1), 68-74.