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題名:探討威權領導與不當督導自我與他人評量一致性對建言行為之影響
作者:吳乃羣
作者(外文):Nai-Chun Wu
校院名稱:元智大學
系所名稱:管理學院博士班
指導教授:黃瓊億
王豫萱
學位類別:博士
出版日期:2021
主題關鍵詞:自我與他人評量一致性不當督導專權領導尚嚴領導建言行為self-other rating agreementabusive supervisionJuan-ChiuanShang-YanVoice
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近期學者將控制的領導行為分為運用個人脅迫的非正式控制,如不當督導;及合法權限的正式控制,如威權領導兩大類。已知控制型領導會傷害部屬的主動行為,因此本研究結合社會控制理論與社會訊息處理理論,運用「自我與他人評量一致性」(簡稱為 SOA),探討主管與部屬雙方感知主管不當督導及威權領導(專權與尚嚴)的差異,對部屬建言行為的影響。期望透過本研究的結果,提昇控制型領導主管的自我覺察,進而減少對部屬主動行為的傷害。另本研究同樣基於社會控制理論與社會訊息處理理論,探討四種不同的調節變項,來了解那些主管與部屬的特質或態度會調節領導行為 SOA 與部屬建言行為的關係。其中,主管觀點包含個人面子與主管自我效能;而部屬觀點則為主管認同與心理特權感。以問卷調查法蒐集主管與部屬間的對偶資料,分二個時間點,有效樣本為 59 位主管,611 位部屬。研究結果發現,在雙方對不當督導及專權領導評量一致時,部屬的建言行為,一致低評會高於一致高評的情境;而當雙方對尚嚴領導評量一致時,部屬的建言行為則為一致低評會低於一致高評的情境。當雙方對不當督導與專權領導評量不一致時,部屬的建言行為,主管高評會高於主管低評的情境;尚嚴領導與不當督導及專權領導情境結果相反,當評量一致時,部屬建言行為,一致低評會低於一致高評的情境;評量不一致時,部屬的建言行為,主管高評會低於主管低評的情境。調節效果的分析顯示,在低主管個人面子、高主管認同及低部屬心理特權感的情境下,各項領導行為SOA評量一致與評量不一致,對部屬建言行為影響效果皆較強;而主管自我效能的調節效果,在低主管自我效能情境下,專權領導SOA對部屬建言行為影響效果較強;在高主管自我效能情境下,尚嚴領導SOA對部屬建言行為影響效果較強。而不當督導,在低主管自我效能及評量不一致的情境下,SOA對部屬的建言行為影響效果較強;在高主管自我效能及評量一致的情境下,SOA對部屬的建行影響效果較強。
關鍵詞:自我與他人評量一致性、不當督導、專權領導、尚嚴領導、建言行為
In the past decade, scholars argued that leader controlling behaviors differ into two categories: formal controlling behaviors based more on leaders’ legitimate authority, authoritarian leadership, and informal controlling behaviors - utilize personal coercion, such as abusive supervision. Controlling behaviors are known to harm subordinates’ proactive actions. Therefore, from the perspective of social control theory and social information processing theory, this study uses "self-other rating agreement (SOA)" to explore the difference between supervisors' and subordinates' perception of supervisors' abusive supervision and authoritarian leadership (Juan-Chiuan and Shang-Yan), and their influence on subordinates' voice. It is Hoped that through the results of this research to enhance the self-awareness of leaders, and the harm to subordinates' proactive actions can be reduced. In addition, this research also combines the perspective of social control theory and social information processing theory to examine four moderating variables on the relationship between SOA of leader controlling behaviors and voice behaviors. Two of the moderators are related to the supervisor: self-face and managerial self-efficacy. Two are related to the subordinate: leader identification and psychological entitlement. Using 611 employee–supervisor dyads data which includes 59 supervisors from a two-wave survey. The study results found that subordinates’ voice is highest when employees and supervisors agree about weakly exhibited abusive supervision and Juan-Chiuan behaviors, but strongly exhibited Shang-Yan leadership. Moreover, the employee–supervisor disagreement increases voice behaviors when supervisors overestimate their abusive supervision/Juan-Chiuan behaviors, and underestimate their Shang-Yan behaviors. In the context of low supervisor's self-face, high leader identification, and low subordinate’s psychological entitlement, the relationship between SOA and subordinates’ voice is stronger. In the context of low managerial self-efficacy, the SOA of disagreement of abusive supervision and Juan-Chiuan, have a strong effect on subordinates’ voice. In the context of high supervisors’ managerial self-efficacy, the SOA of agreement of abusive supervision and Shang-Yan have a stronger effect on subordinates’ voice.
Keywords: abusive supervision, Juan-Chiuan, Shang-Yan, Voice, self-other rating agreement
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