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題名:餐飲倫理對管理績效之影響研究
書刊名:哲學與文化
作者:周明智
作者(外文):Chou, Ming Che
出版日期:2004
卷期:31:11=366
頁次:頁79-102
主題關鍵詞:企業倫理方法論規範進路經驗進路Food beverage ethicsManagerial performance
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:3
  • 點閱點閱:135
     就全世界而言,餐飲產業都是最大的僱主,也創造了最多的就業就會,根據美國業工局的統計,在美國有一千兩百四十萬人直接或間接的從事餐飲事業的營運,幾乎佔美國人口突二十分之一。餐飲產業與大眾生活之息息相關,在在顯示了餐飲管理績效之重要。 針對近年來餐飲產業面臨諸多的問題,諸如餐飲生產品質的低落、產品穩定性差,員工倫理行為偏差、離職率高,餐飲在行銷組合上的錯誤決策,為法有效的掌握目標市場,財務控制在餐飲採購、驗收、儲存區發貨各階段倫理行為的監督失控,到如何利用資訊科技來引導員工倫理行為之偏差等問題,上述各項問題可以得知餐飲倫理對管理績效之深達影響。 本研究主是要探討食飲倫理在餐飲的生產、人力資源、業務行銷、財務控制及資訊科技各方面所產生管理績效的影響評估,並讓餐飲產業的管理者都能認知,如果能從注意餐飲倫理行為的角度來檢視企業經營績效,將更有助於餐飲管理者都能認知,如果能從注意餐飲倫理行為的角度來檢視企業經營績效,將更有助於餐飲管理者從不同的管理層面來思慮與修正經營的政策。
     For the whole world, Food & Beverage (F&B) industry is the biggest employer, and also creates the most employment opportunities. According to statistics by Bureau of Labor USA, there are 12.4 million people engaging in operation related to F&B industry directly or indirectly in USA, almost one twentieth of the whole population of USA. F&B industry is closely related to people's lives, and all these show the importance of the managerial performance of Food & Beverage industry. Aiming at all these problems that F&B industry encounters during recent years, such as poor production quality, and stability of products, employees' ethics and behaviors deviation, high turnover rate, wrong decision in terms of marketing mix of F&B, being unable to control target market, out of control of financial monitoring on ethic behaviors during different phases such as F&B purchasing, receiving, storing and issuing, and also how to make use of information technology to guide employees' ethic behaviors deviation etc,. al these problems indicate the significant influence of F&B ethics on managerial performance. This study mainly to explore the influence of managerial performance in production, human resources, sales and marking, financial control and information technology of F&B ethics. The management personal of F&B industry also realize that is will help them to consider and revise operation policies form different management levels, if they can review managerial performance of businesses form the viewpoint of emphasizing F&B ethic behaviors.
期刊論文
1.李培齊、邱雅徽(20000500)。企業倫理決策中道德判斷與懲罰機制對認知失調之研究。淡江人文社會學刊,5,161-181。new window  延伸查詢new window
2.Venkatraman, N.、Ramanujam, Vasudevan(1986)。Measurement of Business Performance in Strategy Research: A Comparison of Approaches。Academy of Management Review,11(4),801-814。  new window
3.李培齊(1998)。從工作生活的角度探討企業倫理對人力資源管理的影響。淡江學報,36,230。  延伸查詢new window
4.Anderson, A. L.(1988)。America’s Money Maniacs。Business and Society Review,66,13-17。  new window
學位論文
1.邱文松(2002)。企業倫理課程對商學院學生道德考量、職業道德認知與倫理價值觀之影響(碩士論文)。中原大學。  延伸查詢new window
2.吳璣玲(2001)。企業倫理規範教育訓練對員工企業倫理行為之影響--以銀行業為例(碩士論文)。逢甲大學。  延伸查詢new window
3.吳龍山(1994)。企業運用全球資訊網以支持企業競爭策略的情況,臺北。  延伸查詢new window
4.陳婉琪(2003)。進入策略、成長策略與經營績效關係之研究─以臺商連鎖服務業進入中國大陸觀點分析,桃園。  延伸查詢new window
圖書
1.Kast, Fremont E.(1985)。Organization and Management: A System Approach。Organization and Management: A System Approach。New York。  new window
2.Szilagyi, A. D. Jr.(1981)。Management and Performance。Goodyear Publishing Company Inc.。  new window
3.Robbins, Stephen P.(1990)。Organization Theory: Structure, Design, and Application。Prentice-Hall。  new window
4.Carroll, S. J.、Schneier, C. E.(1982)。Performance Appraisal and Development of Performance in Organizations。Performance Appraisal and Development of Performance in Organizations。Glenview Illinois。  new window
5.Kanter, Rosabeth Moss。Ensuring Minority Success in Corporate America。Ensuring Minority Success in Corporate America。  new window
其他
1.陳文鋒。新聞倫理與法制建設。  延伸查詢new window
2.黃國良。「商業倫理」管理學程的規劃與評估。  延伸查詢new window
 
 
 
 
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