Since the Peter and Waterman’s book, In Search of Excellence, points out that a successful organization has to listen customers’ voice. Thus, “customer is first” becomes a paradigm that make business success, “customer is always right” becomes a rule that employee has to remember. However, is customer always right? This study explored the subject of “customer from hell” by the point of front-line employees’ view. Sometimes a few types of customers from hell behavior appeared in the restaurants of international tourism hotels in Taiwan through the finding of experimental research. Nevertheless, they did not make quite influence effect on the employees. The types of customers from hell could be generalized to “never satisfaction”, “arrogance”, “permissive parent”, “rude behavior”, “rule violation”, “self-righteous” and “time vampire”, 7 main behavior types. Different kinds of customers from hell behavior had different influential effect. Furthermore, there were not significantly different on the characteristic of employees except “gender” when they dealt with customers from hell.