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題名:Discovering the Relationships among Satisfactions, Repurchase Intention, and Word-of-Mouth Output Intention
書刊名:經營管理論叢
作者:陳秀芬 引用關係
作者(外文):Chen, Hsiu-fen
出版日期:2007
卷期:特刊
頁次:頁201-225
主題關鍵詞:消費者滿意度再購買意圖口碑傳播結構方程式Consumer satisfactionRepurchase intentionWorld-of-mouthSEM
原始連結:連回原系統網址new window
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  • 共同引用共同引用:0
  • 點閱點閱:26
期刊論文
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5.Derbaix, C.、Vanhamme, J.(2003)。Inducing word-of-mouth by eliciting surprise- A pilot investigation。Journal of Economic Psychology,23,99-116。  new window
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8.Ennew, C. T.、Banerjee, A. K.、Li, D.(2000)。Managing word of mouth communication: Empirical evidence from India。International Journal of Bank Marketing,18(2),75-83。  new window
9.File, K. M.、Prince, R. A.(1992)。Positive word-of-mouth: Customer satisfaction and buyer behaviour。The International Journal of Bank Marketing,10(1),25-29。  new window
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15.Laczniak, R. N.、DeCarlo, T. E.、Ramaswami, S. N.(2001)。Consumers' responses to negative word-of-mouth communication: An attribution theory perspective。Journal of Consumer Psychology,11(1),57-73。  new window
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25.Swanson, Scott R.、Davis, J. Charlene(2003)。The relationship of differential loci with perceived quality and behavioral intentions。Journal of Services Marketing,17(2/3),202-219。  new window
26.Teo, T. S. H.、Lim, V. K. G.(2001)。The effects of perceived justice on satisfaction and behavioral intentions: The case of computer purchase。International Journal of Retail and Distribution Management,29(2),109-124。  new window
27.Walker, C.(1995)。Word-of-Mouth。American Demographics,17(7),38-44。  new window
28.Wakefield, Kirk L.、Blodgett, Jeffrey G.(1996)。The effect of the servicescape on customers' behavioral intentions in leisure service settings。Journal of Services Marketing,10(6),45-61。  new window
29.Stevens, P.、Kuntson, B.、Patton, M.(1995)。A tool for measuring service quality in restaurant。Cornell Hotel and Restaurant Administration Quarterly,36(2),56-60。  new window
30.v. Wangenheim, F.、Bayón, T.(2004)。The effect of word of mouth on services switching: Measurement and moderating variables。European Journal of Marketing,38(9/10),1173-1185。  new window
31.Wirtz, Jochen、Chew, Patricia(2002)。The Effects of Incentives, Deal Proneness, Satisfaction and Tie Strength on Word-of-mouth Behaviour。International Journal of Service Industry Management,13(2),141-162。  new window
32.Reichheld, Frederick F.(2003)。The one number you need to grow。Harvard Business Review,81(12),46-55。  new window
33.Mooradian, T. A.、Olver, J. M.(1997)。"I can't get no satisfaction": The impact of personality and emotion on postpurchase processes。Psychology & Marketing,14(4),379-393。  new window
34.Bolfing, Claire P.(1989)。How Do Customers Express Dissatisfaction and What Can Service Marketers Do About It?。Journal of Services Marketing,3(2),5-23。  new window
35.Soderlund, M.(1998)。Customer satisfaction and its consequences on customer behaviour revisited. The impact oi different level of satisfaction on word-of-mouth, feedback of the supplier and loyalty。International Journal of Service Industry Management,9(2),169-188。  new window
36.Chiou, Jyh-Shen、Droge, Cornelia、Hanvanich, Sangphet(2002)。Does Customer Knowledge Affect How Loyalty is Formed?。Journal of Service Research,5(2),113-124。  new window
37.Auty, S.(1992)。Consumer choice and segmentation in the restaurant industry。The Service Industries Journal,12(3),324-339。  new window
38.Goodwin, Cathy、Ross, Ivan(1992)。Consumer Responses to Service Failures: Influence of Procedural and Interactional Fairness Perceptions。Journal of Business Research,25(2),149-163。  new window
39.Reynolds, K. E.、Arnold, M. J.(2000)。Customer loyalty to the salesperson and the store: examining relationship customers in an upscale retail context。Journal of Personal Selling and Sales Management,20(2),89-98。  new window
40.Swanson, S. R.、Kelley, S. W.(2001)。Service recovery attributions and word-of-mouth intentions。European Journal of Marketing,35(1/2),194-211。  new window
41.Maxham, J. G. III(2001)。Service recovery's influence on consumer satisfaction, positive word-of-mouth and purchase intentions。Journal of Business Research,54(1),11-24。  new window
42.Shostack, G. Lynn(1977)。Breaking Free from Product Marketing。Journal of Marketing,41(2),73-80。  new window
43.File, Karen Maru、Cermak, Dianne S. P.、Prince, Russ Alan(1994)。Word-of-Mouth Effects in Professional Services Buyer Behaviour。The Service Industries Journal,14(3),301-314。  new window
44.Silverman, G.(1997)。How to Harness the Awesome Power of Word of Mouth?。Direct Marketing,60(7),32-37。  new window
45.Ranaweera, Chatura、Prabhu, Jaideep(2003)。On the relative importance of customer satisfaction and trust as determinants of customer retention and positive word of mouth。Journal of Targeting, Measurement and Analysis for Marketing,12(1),82-90。  new window
46.Babin, Barry J.、Lee, Yong-Ki、Kim, Eun-Ju、Griffin, Mitch(2005)。Modeling consumer satisfaction and word-of-mouth: restaurant patronage in Korea。Journal of Services Marketing,19(3),133-139。  new window
47.Blodgett, Jeffrey G.、Granbois, Donald H.、Walters, Rockney G.(1993)。The Effects of Perceived Justice on Complainants' Negative Word-of-Mouth Behavior and Repatronage Intentions。Journal of Retailing,69(4),399-428。  new window
48.Hennig-Thurau, Thorsten、Gwinner, Kevin P.、Walsh, Gianfranco、Gremler, Dwayne D.(2004)。Electronic Word-of-Mouth via Consumer-Opinion Platforms: What Motivates Consumers to Articulate Themselves on the Internet?。Journal of Interactive Marketing,18(1),38-52。  new window
49.Wakefield, Kirk L.、Blodgett, Jeffrey G.(1994)。The Importance of Servicescapes in Leisure Service Settings。Journal of Services Marketing,8(3),66-76。  new window
50.Bansal, Harvir S.、Voyer, Peter A.(2000)。Word-of-mouth processes within a services purchase decision context。Journal of Service Research,3(2),166-177。  new window
51.Blodgett, Jeffrey G.、Wakefield, Kirk L.、Barnes, James H.(1995)。The Effects of Customer Service on Consumer Complaining Behavior。Journal of Services Marketing,9(4),31-42。  new window
52.Bone, Paula Fitzgerald(1995)。Word-of-mouth effects on short-term and long-term product judgments。Journal of Business Research,32(3),213-223。  new window
53.Hoffman, K. Douglas、Kelley, Scott W.、Rotalsky, Holly M.(1995)。Tracking Service Failures and Employee Recovery Efforts。Journal of Services Marketing,9(2),49-61。  new window
54.Mangold, W. G.、Miller, F.、Brockway, G. R.(1999)。Word-of-mouth communication in the service marketplace。Journal of Services Marketing,13(1),73-89。  new window
55.Swan, John E.、Oliver, Richard L.(1989)。Postpurchase communications by consumers。Journal of Retailing,65(4),516-533。  new window
56.DeWitt, Tom、Brady, Michael K.(2003)。Rethinking service recovery strategies the effect of rapport on consumer responses to service failure。Journal of Service Research,6(2),193-207。  new window
57.Bitner, Mary Jo(1992)。Servicescapes: The Impact of Physical Surroundings on Customers and Employees。Journal of Marketing,56(2),57-71。  new window
58.Hartline, Michael D.、Jones, Keith C.(1996)。Employee Performance Cues in A Hotel Service Environment: Influence on Perceived Service Quality, Value, and Word-of-Mouth Intentions。Journal of Business Research,35(3),207-215。  new window
59.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
60.Jansen, Justin J. P.、Van den Bosch, Frans A. J.、Volberda, Henk W.(2005)。Exploratory innovation, exploitative innovation, and ambidexterity: The impact of environmental and organizational antecedents。Schmalenbach Business Review,57(4),351-363。  new window
61.Arndt, Johan A.(1967)。Role of Product-Related Conversations in the Diffusion of a New Product。Journal of Marketing Research,4(3),291-295。  new window
62.File, Karen Maru、Judd, Ben B.、Prince, Russ Alan(1992)。Interactive Marketing: The Influence of Participation on Word-of-Mouth and Referrals。Journal of Service Marketing,6(4),5-14。  new window
圖書
1.Wilson, J. R.(1991)。Word-of-mouth marketing。New York:John Wiley & Sons, Inc.。  new window
2.McClave, J. T.、Benson, P. G.、Sincich, T.(2001)。Statistic for business and economics。Upper Saddle River, NJ:Prentice Hall。  new window
3.Zeithaml, V. A.、Bitner, M. J.(2003)。Service marketing: Integrating customer focus across the firm。New York, NY:McGraw-Hill。  new window
4.Hawkins, Del I.、Best, Roger J.、Coney, Kenneth A.(2001)。Consumer Behavior: Building Marketing Strategy。Irwin/McGraw-Hill。  new window
5.Arndt, Johan(1967)。Word of mouth advertising: A review of the literature。Advertising Research Foundation。  new window
6.Hair, Joseph F. Jr.、Anderson, Rolph E.、Tatham, Ronald L.、Black, William C.、Babin, Barry J.(1998)。Multivariate data analysis。Prentice-Hall, Inc.。  new window
7.Diamantopoulos, Adamantios、Siguaw, Judy A.(2000)。Introducing LISREL: A Guide for the Uninitiated。Sage。  new window
 
 
 
 
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