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題名:咖啡連鎖店消費者知覺之消費體驗研究
書刊名:臺南科技大學通識教育學刊
作者:吳佳玲
作者(外文):Wu, Chia-ling
出版日期:2009
卷期:8
頁次:頁237-256
主題關鍵詞:咖啡連鎖商店消費體驗Coffee chain storesConsuming experience
原始連結:連回原系統網址new window
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咖啡連鎖商店如雨後春筍般地林立,似乎宣告咖啡飲食文化已經成爲我們生活中的一部分。生活即體驗,咖啡連鎖商店流行的原因在於他們提供了一種生活方式,一種愉悅的生活消費體驗。因此,本研究嘗試從消費者對咖啡連鎖商店的消費體驗,探討消費者體驗的消費知覺爲何。由研究結果得知,咖啡連鎖商店確實提供一個家庭與辦公室以外的「第三個地方」,而這個地方具有下列特徵:1.主要消費族群是年輕的上班族與學生族群。2.消費者的咖啡消費喜好是:a.喜歡喝現煮咖啡。b.喜歡專業服務態度。c.喜歡吃可口的蛋糕及享受店內舒適的沙發座椅。3.咖啡連鎖商店的環境佈置必須要明亮、具現代感、有歐洲風格的感覺。4.咖啡連鎖商店應該要播放好聽的音樂;要有舒適的座椅;要有內容豐富的蛋糕櫥窗以及很好的服務態度。5.最重要的是,多數消費者要的是一杯口感甘醇濃郁、味道香甜的現煮咖啡。生活即體驗,透過咖啡連鎖商店的消費體驗,造就了上班族與學生族群生活上的第三個空間。消費者的消費體驗方式是一種生活方式的體現。透過消費者的消費體驗研究,可以輔助說明人類生活的核心價值在於生活體驗及其相關意義。
Coffee chain stores have been flourishing as to declare that the culture of coffee dietary has become part of our life. Experience is living. The reason of the popularity of coffee stores is the living style that they offer, a pleasant consumer experience of living. This study attempts to explore consumers' behaviors through the consuming experience in coffee chain stores. As the result shows that coffee chain stores indeed provide a "third place" other than home and office. They feature as the followings: 1. main consumer group consisted of young workers and students; 2. consumer favorites: a. ready-brewed coffee, b. professional service attitudes, c. delicious cakes and comfortable sofas; 3.bright, modern and European-styled environment; 4. enjoyable music and comfortable seats as well as display windows with abundant cakes in them and good service attitudes; 5. most importantly, a cup of heavy and flavorful ready-brewed coffee. Living is experience. The consuming experience in coffee chain stores produces the third space for workers and students. It is a manifestation of living style. Through this research, we can have some light on the core value of human life which lies in living experience and related meanings.
期刊論文
1.吳佳玲、管倖生、謝盛發(20081000)。商業雜誌廣告設計之體驗意象初探。藝術研究學報,1(2),17-32。new window  延伸查詢new window
2.Carù, Antonella、Cova, Bernard(2003)。Revisiting Consumption Experience: A More Humble But Complete View of the Concept。Marketing Theory,3(2),267-286。  new window
3.Holbrook, Morris B.、Hirschman, Elizabeth C.(1982)。The experiential aspects of consumptions: consumer fantasies, feelings and fun。Journal of Consumer Research,9(2),132-140。  new window
4.Aaker, David A.(1996)。Measuring Brand Equity Across Products and Markets。California Management Review,38(3),102-120。  new window
學位論文
1.何亞蘋(2001)。連鎖經營體系管理控制與協調機制之研究--以咖啡連鎖店為例(碩士論文)。中國文化大學。  延伸查詢new window
2.戴湘涒(2001)。影響表演藝術消費體驗之因素及評估準則(碩士論文)。國立政治大學。  延伸查詢new window
3.沈盈貝(200507)。高雄市都會上班族對咖啡飲品飲食偏好之研究(碩士論文)。靜宜大學。  延伸查詢new window
4.錢建宏(2003)。咖啡連鎖店消費者行為之研究--以高雄市咖啡連鎖店為例(碩士論文)。屏東科技大學。  延伸查詢new window
5.林良振(1999)。咖啡使用度及產品涉入程度對咖啡店知覺的影響--以臺北市連鎖咖啡店為例(碩士論文)。長庚大學,桃園縣。  延伸查詢new window
6.高少芸(2005)。不同類型咖啡連鎖店顧客消費體驗之研究(碩士論文)。世新大學。  延伸查詢new window
7.劉智華(2001)。網站體驗與上站忠誠度之關係研究--以資訊提供型網站為例(碩士論文)。中原大學。  延伸查詢new window
8.何慧儀(2002)。策略體驗模組對網路書店虛擬社群忠誠度影響之研究(碩士論文)。南華大學。  延伸查詢new window
9.李淑任(2005)。咖啡館之休閒體驗與顧客參與之探討--以台中縣市咖啡館為例(碩士論文)。大葉大學,彰化縣。  延伸查詢new window
圖書
1.Bmgger, W.(1953)。Philosophisches Worterbuch。Verlag:Herder。  new window
2.張瓊月(1999)。喝咖啡。台北:上旗文化。  延伸查詢new window
3.Tom, P.(2005)。Tom Peter Essentials: Design。London:Dorling Kindersley。  new window
4.Carman, J. M.、Kenneth, P.(1973)。Marketing Principles and Methods。Chicago:Richard D. Irwin Inc.。  new window
5.Arnold, E.、Price, L.、Zinkhan, G.(2004)。Consumers。New York:McGraw-Hill。  new window
6.Brugger, Walter、項退結(1989)。西洋哲學辭典。台北:華香園。  延伸查詢new window
7.Abbott, Lawrence(1995)。Quality and Competition: An Essay in Economic Theory。Columbia University Press。  new window
8.Kotler, Philip(1994)。Marketing Management: Analysis, Planning, Implementation, and Control。Prentice-Hall, Inc.。  new window
9.Schiffman, Leon G.、Kanuk, Leslie Lazar、Wisenblit, J.(2000)。Consumer Behavior。Prentice-Hall。  new window
10.Schmitt, B. H.(1999)。Experientiential Marketing : How to get consumer to sense, feel, think, act, and relate to company and brands。New York:The Free Press。  new window
其他
1.行政院主計處(2001)。中華民國行業標準之分類,http://Avww.dgbas.gov.tw/mp.asp?mp=l, 2007/07/14。  延伸查詢new window
 
 
 
 
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