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題名:Risk Perception and e-Purchase Intention: Implications for Online CRM
書刊名:電子商務學報
作者:王淑娟田潔王銘宗黃郁文
作者(外文):Wang, SophiaTian, JennyWang, Ming-tzongHwang, Juhwen
出版日期:2011
卷期:13:2
頁次:頁281-301
主題關鍵詞:網路購物風險認知顧客行為電子商務客戶關係管理Online purchaseRisk perceptionConsumer behaviorE-commerceCustomer relationship management
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(2) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:0
  • 點閱點閱:52
期刊論文
1.Karjaluoto, H.、Mattila, M.、Pento, T.(2002)。Factors underlying attitude formation towards online banking in Finland。The International Journal of Bank Marketing,20(6),261-272。  new window
2.Gupta, A.、Su, B.C.、Walter, Z.(2004)。Risk profile and consumer shopping behavior in electronic and tratitional channels。Decision Support Systems,38(3),347-367。  new window
3.Reynolds, Nina L.、Balabanis, George(2001)。Consumer Attitudes towards Multi-channel Retailers' Web Sites: The Role of Involvement, Brand Attitude, Internet Knowledge and Visit Duration。Journal of Business Strategies,18(2),105-131。  new window
4.Stewart, Katherine J.(2003)。Trust Transfer on the World Wide Web。Organization Science,14(1),5-17。  new window
5.George, J. F.(2002)。Influences on the intent to make internet purchases。Internet Research,12(2),165-180。  new window
6.Shin, H. P.(2004)。An empirical study on predicting user acceptance of e-shopping in the web。Information & Management,41(3),351-368。  new window
7.Vijayasarathy, L. R.(2004)。Predicting consumer intentions to use on-line shopping: the case for an augmented technology acceptance model. An index of factorial simplicity。Information & management, Psychometrika,41(6),747-762。  new window
8.Nelson, Debra L.(1990)。Individual Adjustment to Information-driven Technologies: A Critical Review。MIS Quarterly,14(1),79-98。  new window
9.Brucks, Merrie(1985)。The effects of product class knowledge on information search behavior。Journal of Consumer Research,12(1),1-16。  new window
10.Baron, R. M.、Kenny, D. A.(198612)。The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations。Journal of Personality and Social Psychology,51(6),1173-1182。  new window
11.Igbaria, Magid、Guimaraes, Tor、Davis, Gordon B.(1995)。Testing the determinants of microcomputer usage via a structural equation model。Journal of management information systems,11(4),87-114。  new window
12.Mitchell, Vincent W.(1992)。Understanding Consumers' Behavior: Can Perceived Risk Theory Help?。Management Decision,30(3),26-31。  new window
13.Peterson, R. A.、Balasubramarian, S.、Bronnenberg, B. J.(1997)。Exploring the implications of the internet for consumer marketing。Journal of the Academy of Marketing Science,35(4),329-346。  new window
14.Igbaria, M.、Iivari, J.(1995)。The Effects of Self-efficacy on Computer Usage。OMEGA: International Journal of Management Science,23(6),587-605。  new window
15.Jackson, C. M.、Chow, S.、Leitch, R. A.(1997)。Toward An Understanding of The Behavioral Intention to Use An Information System。Decision Sciences,28(2),357-389。  new window
16.Sheppard, B. H.、Hartwick, J.、Warshaw, P. R.(1988)。The theory of reasoned action: a meta-analysis of past research with recommendations for modifications and future research。Journal of Consumer Research,15(3),325-343。  new window
17.Tan, S. Jiuan(1999)。Strategies for Reducing Consumers' Risk Aversion in Internet Shopping。Journal of Consumer Marketing,16(2),163-180。  new window
18.Bhattacherjee, A.(2000)。Acceptance of e-commerce services: the case of electronic brokerages。IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans,30(4),411-420。  new window
19.Ajzen, Icek(1991)。The Theory of Planned Behavior。Organizational Behavior and Human Decision Processes,50(2),179-211。  new window
20.Hirschman, Elizabeth C.(1980)。Innovativeness, Novelty Seeking, and Consumer Creativity。Journal of Consumer Research,7(3),283-295。  new window
21.Dabholkar, Pratibba A.、Bagozzi, Richard P.(2002)。An attitudinal model of technology-based self-service: Moderating effects of consumer traits and situational factors。Journal of the Academy of Marketing Science,30(3),184-201。  new window
22.Beatty, Sharon E.、Smith, Scott M.(1987)。External search effort: An investigation across several product categories。Journal of Consumer Research,14(1),83-95。  new window
23.Dowling, Grahame R.、Staelin, Richard(1994)。A model of perceived risk and intended risk-handling activity。Journal of consumer Research,21(1),119-134。  new window
24.Suh, B.、Han, I.(2003)。The Impact of Customer Trust and Perception of Security Control on the Acceptance of Electronic Commerce。International Journal of Electronic Commerce,7(3),135-161。  new window
25.Compeau, Deborah R.、Higgins, Christopher A.、Huff, S.(1999)。Social cognitive theory and individual reactions to computing technology: A longitudinal study。MIS Quarterly,23(2),145-158。  new window
26.Van der Heijden, Hans、Verhagen, Tibert、Creemers, Marcel(2003)。Understanding online purchase intentions: Contributions from technology and trust perspectives。European Journal of Information Systems,12(1),41-48。  new window
27.Gurbaxani, Vijay、Kraemer, Kenneth、Melville, Nigel(2004)。Review: Information Technology and Organizational Performance: An Integrative Model of IT Business Value。MIS Quarterly,28(2),283-322。  new window
28.Liao, Ziqi、Cheung, Micheal Tow(2001)。Internet-based e-shopping and consumer attitudes: an empirical study。Information & Management,38(5),299-306。  new window
29.Pavlou, Paul A.(2003)。Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model。International Journal of Electronic Commerce,7(3),101-134。  new window
30.Lin, Judy Chuan-Chuan、Lu, Hsipeng(2000)。Towards an understanding of the behavioural intention to use a web site。International Journal of Information Management,20(3),197-208。  new window
31.Chen, C.-C.、Greene, P. G.、Crick, A.(1998)。Does Entrepreneurial Self-Efficacy Distinguish Entrepreneurs from Managers?。Journal of Business Venturing,13(4),295-316。  new window
32.Sherer, M.、Maddux, J. E.、Mercandante, B.、Prentice-Dunn, S.、Jacobs, B.、Rogers, R. W.(1982)。The self-efficacy scale: Construction and validation。Psychological Reports,51(2),663-671。  new window
33.Forsythe, Sandra M.、Shi, Bo(2003)。Consumer patronage and risk perceptions in Internet shopping。Journal of Business Research,56(11),867-875。  new window
34.McKnight, D. Harrison、Chervany, Norman L.(2001)。What Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology。International Journal of Electronic Commerce,6(2),35-59。  new window
35.Bhatnagar, Amit、Misra, Sanjog、Rao, H. Raghav(2000)。On risk, convenience, and Internet shopping behavior。Communications of the ACM,43(11),98-105。  new window
36.Bandura, Albert(1982)。Self-Efficacy Mechanism in Human Agency。American Psychologist,37(2),122-147。  new window
37.Davis, Fred D.、Bagozzi, Richard P.、Warshaw, Paul R.(1989)。User acceptance of computer technology: A comparison of two theoretical models。Management Science,35(8),982-1003。  new window
38.Davis, Fred D.(1989)。Perceived Usefulness, Perceived Ease of Use, & User Acceptance of Information Technology。MIS Quarterly,13(3),319-340。  new window
39.Dodds, William B.、Monroe, Kent B.、Grewal, Dhruv(1991)。Effect of Price, Brand, and Store Information on Buyers' Product Evaluations。Journal of Marketing Research,28(3),307-319。  new window
40.Judge, P.C.(1998)。How safe is the Net?。Business Week,22,148-152。  new window
41.Laroche, M.、Bergeron, J.、Goutaland, C.(2003)。How intangibility affects perceived risk: The moderating role of knowledge and involvement。Journal of Services Marketing,17(2/3),122-140。  new window
42.Lee, J.、Rao, H.R.(2007)。Perceived risks, counter-beliefs, and intentions to use anti-/counter-terrorism websites: An exploratory study of government-citizens online interactions in a turbulent environment。Decision Support Systems,43(4),1431-1449。  new window
43.Coleman W.、Warren, W.E.、Huston, R.(1995)。Perceived risk and the information search process in the selection of a new dentist: An empirical investigation。Health Marketing Quarterly,13(2),27-41。  new window
44.Park, C.W.、Lessig, V.P.(1981)。Familarity and its impacts on consumer decisoin biases and heuristics。Journal of Consumer Research,8,223-230。  new window
45.Ranganathan, C.、Jha, S.(2007)。Examining online purchase intentions in B2C e-commerce: Testing an integrated model。Information Resources Management Journal,20(4),48-64。  new window
46.Dowling, G.R.(1986)。Perceved risk: The concept and its measurement。Psychology & Marketing,3193-3210。  new window
47.Hernandez, B.、Jimenez, J.、Martin, M.J.(2010)。Customer behavior in electronic commerce: The moderating effect of e-purchasing experience。Journal of Business Research,63(9),964-971。  new window
48.Teo, T.、Yeong, Y.D.(2003)。Assessing the customer decision process in the digital marketplace。Omega,31(5),349-363。  new window
圖書
1.Ajzen, I、Fishbein, M.(1975)。Understanding attitudes and predicting social behaviour。New Jersey:Prentice-Hall。  new window
2.Fishbein, M.、Ajzen, I.(1980)。Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research。Addison-Wesley。  new window
3.Rogers, Everett M.(1995)。Diffusion of Innovations。New York, NY:Simon & Schuster。  new window
其他
1.GVU's WWW User Surveys(1998)。GVU's 9th WWW user surveys,http://www.cc.gatech.edu/gvu/user_surveys/survey-1998-04/, 20110504。  new window
2.The Census Bureau(2008)。Quarterly retail e-commerce sales,http://www.census.gov/mrts/www/data/html/06Q4.html, 20110500。  new window
 
 
 
 
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