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題名:網路購物機制之微調--從購物網站標價錯誤之數件判決談起
書刊名:智慧財產評論
作者:張瑞星 引用關係
作者(外文):Chang, Ruey-hsing
出版日期:2011
卷期:9:1
頁次:頁1-41
主題關鍵詞:網路購物標價錯誤要約要約之引誘自動回覆確認信函意思表示錯誤信賴利益保護Online shoppingPrice errorOfferInvitation to offerAuto-reply systemErrors on promiseProtection of reliance interest
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(3) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:3
  • 共同引用共同引用:21
  • 點閱點閱:59
電子商務時代的來臨,網際網路已成為企業經營者與消費者進行商業交易的新興管道,業者可以透過網頁購物機制提供商品與服務內容的介紹,直接與消費者在網路平台上進行交易;然而,網路交易畢竟與傳統實體商店陳列商品進行買賣時消費者得以實際檢視商品的情況不同,一旦網路業者因標價錯誤衍生消費爭議,業者往往因顧慮大額損失而不願承認契約,消費者雖有其應享之權益,但若明知標價錯誤而仍訂購,是否值得保護?若干法律爭議涉及網路購物交易網頁之性質究竟是要約或要約之引誘?其定性是否影響交易契約之成立?業者在消費者下訂後的自動回覆信函是否為承諾?契約是否因而成立?業者得否撤銷契約?應否課予網路業者標價錯誤的過失責任?而消費者因標價錯誤的機會而購買商品,其信賴利益是否值得法律保護?業者與消費者間之權益應如何取得衡平?本文自我國法院已作成之逢陞科技及戴爾電腦案共七件判決,並參考國外法院之處理方式,就前述之法律爭議加以整理分析比較,以圖表方式表現,以收一目了然之效,並發現法院做成結論的三大決定點,企圖以此提供業者就其購物機制作些許調整,以免除日後發生類似的消費爭議。
E-commerce is a mechanism where business and consumers make transactions directly over the Internet. For forming an online contract, business provides detailed product information online, including product photos, specification and even reviews, by creating web pages to attract customers. However, electronic transactions are different from physical store transactions which customers can actively touch and examine products before they decide to place an order. When online price errors occur, most stores choose not to honor price and orders because of tremendous economic loss caused. Nevertheless, the issues of online price errors are complicated; the issues include whether valid contracts between customers and online stores have been formed when a customer places an order online? Is the detailed web page information a contract offer or just an invitation to offer? Do replies by automated system created by online stores constitute contract acceptances? Are online stores eligible to cancel the contract in case of pricing errors? All these issues need delicately considering the interest balance between business loss and consumer protection.This article focuses on solving above issues by analyzing and comparing seven related Taiwanese court decisions, including well-known Dell price error cases, and referring to international judicial opinions. The conclusion of the comments providing comparison chart of court decisions has found three decisive points by which courts accordingly exercise to make decisions. For avoiding future price error controversy, this article suggests that business should slightly adjust the content of replied mail sent by automated system to verify the validity of the contract. This article concludes that since online business is capable of designing an enforceable system to control its own risk, it is not appropriate for business to shift its price error liability to consumers.
期刊論文
1.楊楨(20030800)。論電子商務與英美契約法。東吳法律學報,15(1),41-72。new window  延伸查詢new window
2.李淑如(20090901)。網路購物標價錯誤之法律解析。臺灣法學雜誌,135,134-140。  延伸查詢new window
3.曾品傑(20110100)。從當事人屬性看法律行為之規範--以網購業者標錯價事件為例。國立中正大學法學集刊,32,143-198。new window  延伸查詢new window
4.張瑞星(20051200)。後UCITA時代美國電腦資訊交易法制及其適用。臺灣科技法律與政策論叢,2(4),105-168。new window  延伸查詢new window
5.劉姿汝(20100600)。網路購物契約與消費者保護。科技法學評論,7(1),201-256。new window  延伸查詢new window
6.林誠二(20091200)。網路購物中錯誤標價衍生之法律問題。月旦法學教室,86,10-11。  延伸查詢new window
7.吳瑾瑜(20101200)。論網站標價錯誤之法律效力。月旦法學,187,39-58。new window  延伸查詢new window
8.馮震宇(20090901)。網路商品標錯價格出售後得否撤銷意思表示?。臺灣法學雜誌,135,203-208。  延伸查詢new window
9.Christina L. Kunz(2003)。Browse-Wrap Agreements: Validity of Implied Assent in Electronic Form Agreements。Bus. Law,59,279。  new window
10.Electronic Messaging Services Task Force,(1990)。The Commercial Use of Electronic Data Interchange - A Report and Model Electronic Data Interchange Trading Partner Agreement。Bus. LAW,45,1645。  new window
11.Lawrence H. Hertz(2002)。Don’t Get Trapped into Honoring Online Pricing Errors!。E-Com. L. Rep.,4(7),6。  new window
學位論文
1.許麗貞(2008)。論我國電子商務網路購物標價錯誤消費者保護之法律研究。南台科技大學。  延伸查詢new window
圖書
1.陳自強(2005)。契約之成立與生效。新學林出版社。  延伸查詢new window
2.施啟揚(1993)。民法總則。臺北縣:大地印刷廠。  延伸查詢new window
3.武憶舟(1985)。民法總則。民法總則。臺北市:武憶舟。  延伸查詢new window
4.洪遜欣(1976)。中國民法總則。  延伸查詢new window
5.林瑞珠(2008)。電子商務與電子交易法專論。台北:元照出版有限公司。  延伸查詢new window
6.黃立(2001)。民法總則。三民書局。  延伸查詢new window
7.李模(198912)。民法總則之理論與實用。李模。  延伸查詢new window
8.陳猷龍(1994)。民法總則。  延伸查詢new window
9.王傳芬(2000)。網路交易法律錦囊。元照。  延伸查詢new window
10.鄭玉波、黃宗樂(2003)。民法總則。三民書局。  延伸查詢new window
11.王澤鑑(2006)。民法總則。三民書局。  延伸查詢new window
12.邱聰智(1993)。民法債編通則。臺北:邱聰智。  延伸查詢new window
13.史尚寬(1990)。民法總論。史尚寬。  延伸查詢new window
14.王澤鑑(1999)。債法原理(一):基本理論、債之發生。台北:王澤鑑。  延伸查詢new window
15.周忠海、林瑞珠(2002)。電子商務新論。  延伸查詢new window
16.施啟揚。民法總則。  延伸查詢new window
其他
1.秦富珍,楊芷茜(2009)。慘痛標錯價戴爾遭罰百萬--消保法開鍘首例 學者:貿然處份讓業者很冤,http://tw.nextmedia.com/applenews/article/IssueID/20090730/art_id/31824671。  延伸查詢new window
2.財團法人中華民國消費者文教基金會(2009)。IBM、惠普、日本丸紅標錯價能出貨,DELL為何不能?!,http://www.consumers.org.tw/unit412.aspx?id=1209。  延伸查詢new window
3.楊芷茜,袁世忠(2009)。戴爾標錯價只發千元折價卷,http://tw.nextmedia.com/applenews/article。  延伸查詢new window
4.楊雅靜(2009)。戴爾翻版 商店街標錯價 PChome賣家刪定單--5千多元手機誤植580元 對買方置之不理,http://tw.nextmedia.com/applenews/article/art_id/31848386/IssueID/20090809。  延伸查詢new window
5.網購標錯價/購物金兌換 消費者的權益在哪裡,http://www.cpc.gov.tw/detail.asp?id=444。  延伸查詢new window
6.(2009)。戴爾推「真心卡」彌補標錯價網友:捐10億才原諒,http://www.nownews.com/2009/08/18/339-2493138.htm。  延伸查詢new window
7.謝至恩(2009)。快報:戴爾(DELL)網站標價錯誤引起瘋狂搶購,http://newsnetworkmagazine.com.tw/web/2009/06/26/13624/。  延伸查詢new window
8.Guide to CISG (the United Nations Convention on Contracts for the International Sale of Goods) Article 23, Secretariat Commentary,http://www.cisg.law.pace.edu/cisg/text/secomm/secomm-23.html。  new window
9.Mathew Broersma(2003)。Amazon Mis-priced iPaqs: No Sale,http://news.zdnet.co.uk/business/0,39020645,2132174,00.htm。  new window
10.UNCITRAL(2005)。Report of United Nations Commission on International Trade Law on the Work of Its Thirty-eighth Session, at 1, 166, G.A. Res. 21, U.N. GAOR, 60th Sess., Supp. No. 17,http://www.uncitral.org/uncitral/en/commission/sessions/38th.html。  new window
11.UNCITRAL(2003)。Legal Aspects of Electronic Commerce, Electronic Contracting: Background Information,http://daccess-dds-ny.un.org/doc/UNDOC/LTD/V03/880/47/。  new window
12.UNCITRAL(2006)。Legal Aspects of Electronic Commerce - Explanatory Note on the Convention on the Use of Electronic Communications in International Contracts。  new window
 
 
 
 
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